Ryan was fantastic. I placed a mobile order and one of my items was not gonna be ready for another 15 minutes. Instead of wasting my time at the window, he was honest, apologized and gave me options for a substitution. Top notch customer service by this young man.
Atmosphere: 5
Food: 5
Service: 5
Roberto Perez
Placed order online and they sent the wrong order. Poor quality with customer service.
Atmosphere: 1
Food: 1
Service: 1
T S
As someone who works in fast food, I understand how stressful the job can be, and I don’t leave negative reviews lightly. But my experience today was frustrating and disappointing.
We went through the drive-thru with no cars ahead of us or behind us. The employee taking our order seemed irritated from the start, giving us unprofessional responses. At the window, we asked for sauces. He didn’t respond, just nodded and told us to wait in front.
We had two separate orders (one mobile), and after a long wait, only one was brought out. We had to remind them about the second, which had clearly been forgotten. When the second bag finally came, we realized they had forgotten the sauces entirely so we had to ask again. Even then, we were given too few sauces for three meals.
To make it worse, we got home to find our sandwiches had pickles, even though we clearly asked for no pickles, and the employee acknowledged that during the order. And they weren’t just missed, the sandwiches were overloaded with them, and it completely ruined the taste of mine.
I understand mistakes happen, but when customers are polite and patient, they deserve at least basic courtesy and attention to detail. This experience fell short, and I hope the staff takes this feedback seriously. Please do better!!
Atmosphere: 1
Food: 3
Service: 1
kevin sandoval
I don't understand why people come to work if they don't want to be here you get the uhhhhhh people are actually ordering attitude and you ask for something and the order is wrong
Atmosphere: 1
Food: 5
Service: 1
Courtney Jackson
I tried 3 separate visits to give them a chance and each one was terrible. Very rude male employee with the semi long hair the first two visits. This time I ordered my food and they told me to wait in the parking lot. I waited 15 minutes, I went inside and they started scooping the food in once they saw me. Never coming here again.
Adrian A
This place has horrible prices . If you want to pay outrageous prices then go to this place. I don’t get why this place has higher prices over other Kentucky places.
Eduardo Cruz
I'm amazed this place is still open, the workers don't seem to care. Always get my order wrong, items are always out of stock.
It's baffling this place is still open, really
BranU Ramirez
Loyal customer of KFC chicken but the truth is that it is bad because of the service and because they discriminate against Latin people for the first time, what a bad experience happened here
Atmosphere: 1
Food: 5
Service: 1
Ali Cortez.villalobos
Be prepared to be given incomplete food and wait too long for your food, terrible service
This location is useless horrible customer service lunch time and nobody at the drive - tru so I wondered and try it since pollo loco and Taco Bell had a looong line while I was asking on the speaker about lunch deals the person sounded rude and said have a nice day 😳excúseme ! Haven’t place my order I asked for 2 pc meal was handed by a guy with a terrible attitude with no drink 🤔I asked why no drink he replied because is cheap wow about $8 i went straight to the trash can with that attitude they probably spit on my food so better safe than sorry shame on such of nice looking renovation 👎👎👎👎👎👎👎to answer the question below what do I recommend? Nothing zero stay away from there
Atmosphere: 1
Food: 2
Service: 1
Jose Barajas
Always good 😊
Atmosphere: 5
Food: 5
Service: 5
Jesse Lopez
Great customer service
Kid-friendliness: Kids are welcome
Wheelchair accessibility: There is wheelchair accessibility
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8 PC Chicken Meal, Mashed Potatoes No Gravy, Mac & Cheese
estrella
My recent experience at KFC was profoundly disappointing due to the incredibly rude customer service. The staff (especially the lady working there) exhibited a lack of professionalism, appearing disinterested, and inattentive resulting in the prolonged wait time. Moreover, my order was incorrect THREE TIMES!! and the effort to rectify the mistake was met in with inefficiency and disregard (I waited over an hour to receive my food after she cut me off in the middle of my sentence). The overall experience was very frustrating, the current workers should be fired and replaced immediately!!
Atmosphere: 1
Food: 2
Service: 1
Chris Bartlett
Check your orders because they aren’t very good about accuracy here. Oh yeah and they take forever in getting you your food even if you order ahead. I miss the other KFC that closed in
Ryan was fantastic. I placed a mobile order and one of my items was not gonna be ready for another 15 minutes. Instead of wasting my time at the window, he was honest, apologized and gave me options for a substitution. Top notch customer service by this young man.
Atmosphere: 5
Food: 5
Service: 5
Placed order online and they sent the wrong order. Poor quality with customer service.
Atmosphere: 1
Food: 1
Service: 1
As someone who works in fast food, I understand how stressful the job can be, and I don’t leave negative reviews lightly. But my experience today was frustrating and disappointing.
We went through the drive-thru with no cars ahead of us or behind us. The employee taking our order seemed irritated from the start, giving us unprofessional responses. At the window, we asked for sauces. He didn’t respond, just nodded and told us to wait in front.
We had two separate orders (one mobile), and after a long wait, only one was brought out. We had to remind them about the second, which had clearly been forgotten. When the second bag finally came, we realized they had forgotten the sauces entirely so we had to ask again. Even then, we were given too few sauces for three meals.
To make it worse, we got home to find our sandwiches had pickles, even though we clearly asked for no pickles, and the employee acknowledged that during the order. And they weren’t just missed, the sandwiches were overloaded with them, and it completely ruined the taste of mine.
I understand mistakes happen, but when customers are polite and patient, they deserve at least basic courtesy and attention to detail. This experience fell short, and I hope the staff takes this feedback seriously. Please do better!!
Atmosphere: 1
Food: 3
Service: 1
I don't understand why people come to work if they don't want to be here you get the uhhhhhh people are actually ordering attitude and you ask for something and the order is wrong
Atmosphere: 1
Food: 5
Service: 1
I tried 3 separate visits to give them a chance and each one was terrible. Very rude male employee with the semi long hair the first two visits. This time I ordered my food and they told me to wait in the parking lot. I waited 15 minutes, I went inside and they started scooping the food in once they saw me. Never coming here again.
This place has horrible prices . If you want to pay outrageous prices then go to this place. I don’t get why this place has higher prices over other Kentucky places.
I'm amazed this place is still open, the workers don't seem to care. Always get my order wrong, items are always out of stock.
It's baffling this place is still open, really
Loyal customer of KFC chicken but the truth is that it is bad because of the service and because they discriminate against Latin people for the first time, what a bad experience happened here
Atmosphere: 1
Food: 5
Service: 1
Be prepared to be given incomplete food and wait too long for your food, terrible service
Atmosphere: 1
Food: 2
Service: 1
Bad service and poor quality of chicken
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location is useless horrible customer service lunch time and nobody at the drive - tru so I wondered and try it since pollo loco and Taco Bell had a looong line while I was asking on the speaker about lunch deals the person sounded rude and said have a nice day 😳excúseme ! Haven’t place my order I asked for 2 pc meal was handed by a guy with a terrible attitude with no drink 🤔I asked why no drink he replied because is cheap wow about $8 i went straight to the trash can with that attitude they probably spit on my food so better safe than sorry shame on such of nice looking renovation 👎👎👎👎👎👎👎to answer the question below what do I recommend? Nothing zero stay away from there
Atmosphere: 1
Food: 2
Service: 1
Always good 😊
Atmosphere: 5
Food: 5
Service: 5
Great customer service
Kid-friendliness: Kids are welcome
Wheelchair accessibility: There is wheelchair accessibility
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8 PC Chicken Meal, Mashed Potatoes No Gravy, Mac & Cheese
My recent experience at KFC was profoundly disappointing due to the incredibly rude customer service. The staff (especially the lady working there) exhibited a lack of professionalism, appearing disinterested, and inattentive resulting in the prolonged wait time. Moreover, my order was incorrect THREE TIMES!! and the effort to rectify the mistake was met in with inefficiency and disregard (I waited over an hour to receive my food after she cut me off in the middle of my sentence). The overall experience was very frustrating, the current workers should be fired and replaced immediately!!
Atmosphere: 1
Food: 2
Service: 1
Check your orders because they aren’t very good about accuracy here. Oh yeah and they take forever in getting you your food even if you order ahead. I miss the other KFC that closed in
Atmosphere: 2
Food: 2
Service: 1
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