McDonald's

12950 Foothill Blvd, Sylmar
(818) 361-5152

Recent Reviews

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Maritza Jimenez

This was by far one of the worst experiences I’ve had at a McDonald’s. I waited 30 minutes for my food, which is ridiculous for fast food. After that, it took an extra 8 minutes just to get a simple ice cream cone.

The customer service was just as bad. Jose, who seemed to be working the front, had a noticeably bad attitude—completely unprofessional and dismissive. Then there was a girl with blonde dyed hair and heavy makeup who clearly didn’t know how to use the register. When I asked her if she could make my ice cream, she said “okay” and then just walked off and stood around doing nothing. (05/24/2025)

John David

Keeps getting expensive and Quality sucks

Miguel Monreal

Went to eat here with my family. Natalie was working the register. Her customer service was on point. She was very helpful and had a great attitude.

Angel Garcia

It takes 7 people upfront to pack two bags and give orders out while there’s a line of people waiting to be helped. All they do is look at you and ignore you.

Jackie migdalya

I love to bring my daughter here in the morning. She loves that she can play in the play area with other kids.

Davy Sangar

The service at this McDonalds is getting worse and worse... the managers here need to be fired. 20 mins for a fries with 2 in the lineup is ridiculous.

Manuel Reyes

Might want to check your bag before you leave they tend to forget some things overall still pretty good experience here

Rene Acuna

It's alright I like getting deals from the app

Amata Rateu

kinda slow

Jonathan Shrader

No soap or running water in the men’s restroom, wouldn’t trust them handling my food. Went to Jersey Mikes instead.

Sylvia Garcia

They canceled my order because they claimed someone stole it and refused to remake it—fine, whatever. I reorder, and of course, it shows up ridiculously late, ice-cold, and with drinks that are barely even half full. At this point, it feels like they’re going out of their way to be this incompetent lmfao

mariads

Food is fine but the mccrispy i got had no sauce so it was a little underwhelming

mm5rie

I asked for hot chocolate, I was given warm milk. This isn’t the first time this McDonald’s gave me half assed food. I watched the lady put whipped cream in the cup. Meaning she knew she was giving me milk…

Richard Gutierrez

They had me waiting for 15 minutes on the side! They need to stop leaving people on the side to pretend this place is fast!

Daikon n

Ok service I just hate when they space out and always get your orders wrong, not only instead of serving soggy fries try giving out fresh fries for change, I hate when they give you old French fries. Also same goes for the nuggets. But overall the food is good

Update: the service was slow in line I hated that they took ages to take peoples orders, but the strawberry shake made up for all of it, it was so delicious 10/10 a bit too sweet but I liked it.

Another recent update I ordered fries and chicken nuggets for lunch I asked for ranch or sweet and sour they said they didn’t have any. I’m disappointed how their on shortage on their supply
1/10

Another update: they didn’t put much effort or even sweet in my Mc cafe iced caramel macchiato I’m really disappointed all it tasted like was plain coffee barely caramel

They didn’t put cheese on my burger

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