Starbucks

Hi I checked the websites hours before ordering online on the app to be sure I would be able to go in and grab my coffee super quick but the lobby was closed keep in mind it is 9pm when they say the location closes at 11:30pm. I called to cancel my order because I was not able to wait 15 minutes in line to pick up my drink on my way to work. I would have came earlier or not ordered at all if I knew their lobby was closed. They told me I would either have to wait in line to have a refund (so either way I have to wait). This completely defeats the purpose of the app to make it convenient. The website should say only the drive through is open after a certain time to not give the false illusion that this location is fully open when it is not.

Atmosphere: 1

Food: 1

Service: 1

I stopped by this Starbucks during the early morning today. I chose this location because it was on my way to get gas so it was convenient for me. I came around right when they open so I think I was their first customer of the day and I went through the drive thru. I got a plain bagel with cream cheese, vendi iced chai latte with soy milk for my sister and a vendi iced water. The person taking my order was very enthusiastic when she greeted me and when I got to the pickup window. She made my bagel and drinks quick so I didn't have to wait long. The parking here where this store is at is very limited so be aware. They have outdoor seating as well if you're planning on hanging out there.

Vegetarian options: They have vegetarian options here

Parking: The plaza this store is in has very limited parking spots

Kid-friendliness: This place is kids friendly

Wheelchair accessibility: This place is wheelchair accessible

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mango Dragonfruit

I ordered 4 drinks and a cookie, cookie was warmed up after I said don’t want up my cookies please my cinnamon dolce tasted like water😝very disappointed it’s one of my favorite drinks but this time my nice was shot of by the taste 😞

Food: 1

Service: 3

Ordered a refresher for in store pick up. Get to the place, the doors are locked. I try to show my phone because I specifically didn't want to wait in a drive thru queue of over 7 cars. One of the employees pointed outside and said drive through. This is completely unacceptable and extremely lazy. Not the first time it's happened. I just didn't say anything the first time.

Update, in 2/18 i went at 9pm to get my drink i ordered in store. The doors were locked the staff told me to get in a 5 car drive thru line, and laughed at me shrugging their shoulders (literally) when I pointed at my phone indicating an in store pick up. There's trash in front of the door now see photo

Atmosphere: 1

Food: 1

Service: 1

i usually love this el pollo loco but the chicken tastes horrible and the head was devained. the juices from the head are yummy. so sad to see the customer service has gone downhill

Atmosphere: 1

Food: 1

Service: 1

Don't buy a shaken espresso at night or through the app. The last time I ordered one at night, and I say this without exaggeration, they filled about 80% of the cup with pure ice. It was so watered down and I didn't even get to drink longer than a minute or two! Through the app, you're not allowed to change the ice amounts for shaken espressos.

Parking: Very cramped parking.

Atmosphere: 3

Food: 2

Service: 3

Arlet is a horrible human being. Not understanding in any way. Had to contact costumer service so I can get a refund. This isn’t the first time Starbucks hires horrible workers.

Service: 1

Parking lot is little

Atmosphere: 3

Food: 5

Service: 5

Terrible service! Waited at the drive-thru speaker for several minutes before being acknowledged. Just as I began approaching the window to pickup my order, I was then instructed to backup behind a pole and wait before approaching the window. Waited yet again until the employees hand stuck out the window and rudely waved me over. The man said absolutely nothing and just handed my drinks as the window quickly closed behind him. He was so rude!

Atmosphere: 1

Food: 1

Service: 1

Fast and courteous

Atmosphere: 5

Food: 5

Service: 5

4:40 am , I stopped for two reasons , one to use the restroom since I’m driving off the freeway and two to get myself a Starbucks , I drove out of my way to come get a Starbucks drink , they didn’t want to let me use the restroom saying we open lobby until 5 , we can’t allow you in but google says 4:30 am

Atmosphere: 1

Food: 5

Service: 1

This starbucks takes forever to give you your order. And you tell them you have been in line for 25 mins and they really don't care. Then give you order wrong and had to wait another 15 mins for my order!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Crame Beule Latté

Quick and easy

Was good. Consistently still give me whipped cream when I say no whipped cream though. It's not a huge deal but maybe management should push the issue a little more or maybe increase employee caffeine intake for better mental clarity haha. Jk. Honestly though I notice starbucks generally gives pretty good customer service in the morning. Which I feel is critical because thousands of people rely on starbucks every morning to start their day and all it takes is one little issue to derail someone's morning by having a bad experience at starbucks at 6am. You can't always prevent bad customer service, we're all human but this location has never failed me. Keep it up

Atmosphere: 4

Food: 4

Service: 3

I was just at the San Fernando Starbucks (Thur 09/12 Time: 9:44 pm) drive through and I cannot believe how rude the employee was she couldn’t even spell my name right that she put an offensive word on my cup. She was so unprofessional that when I asked for my receipt she didn’t give it to me because she was so busy chatting away with the other employee. When she finally gave me my receipt that I asked for she rolled her eyes. there was no need for her to be rude. She lacks customer service skills. Worst experience at Starbucks.

Atmosphere: 1

Service: 1