Came in with my grandma, ordered Show fen. It turned out to be very fatty and the beef inside was raw. We waited a long time, 25 minutes.
Atmosphere: 2
Food: 2
Service: 4
RMac
So sign says wait to be seated .... I waited ... 10 mins in total .... Then 3 walk in , raise finger for 3 and get showed to a table , then 2 walk in , raise a finger for 2 and get showed to a table , meanwhile my white Caucasian person is being ignored for a long 10 minutes ... Unless you are Asian , my only advice would be to stay as far away from this place as possible , im now delighted i never got to test whatever they claim to be cooking , ZERO stars isnt available
Service: 1
Stephen Ellis
The food is pretty decent and is in a convenient location but I’m giving them a poor rating because I no longer feel comfortable giving them business. I live nearby and order takeout from them often (or used to, as I’m deciding to no longer eat from there after tonight). On several occasions, when picking up my order (via DoorDash) after being told it’s ready, I get sent away saying my food isn’t ready. Sometimes this is as much as 20mins after.
I have a Taiwanese girlfriend who I group order with on most of these occasions. The times when I (a Black male) go in to pick up these orders, I continuously get sent away while she gets the orders when she goes in. Once is a coincidence I could live with but it’s happened quite often now and the juxtaposition of both of us going in to pick up the same order and treated with very different levels of respect has been very jarring.
Like I said, the food is decent enough but as a consumer who’s given them a fair amount of business I do feel hurt by what’s perceived by me as mistreatment. Eat here if you want but just know who’s serving you.
Food: 3
Service: 1
Christina S
Came here for a 6pm reservation. Ordered 7-8 dishes. By 7:30p, only 4 dishes came out. We were over it.
Fish - not cooked completely. Still raw Duck with buns - buns were cold to touch. Westlake beef soup - tofu was sour and soup was not piping hot Noodles - finally came after telling them we would like to cancel the rest of the order. We were leaving. We are not about to have a 3 hour dinner. Talked to management, they agreed to take the fish off our order and only charged us for the other dishes that came.
Occupancy - total fire hazard. There is no room to walk between the tables. I worry if there is a fire, someone would need to break a window to escape. It was only a week since LNY and there were several large parties still getting together for their LNY dinner.
This place has gone through several ownerships in the last 10 years. The kitchen can not handle the type of volume.
Poor door dasher was ignored by management. The guy was waiting at least 20 minutes and didn’t even get the order. Their time/deliveries are $$. I wouldn’t order DoorDash here either.
Unfortunately we won’t be retuning.
Wheelchair accessibility: Don’t even think about it. There is barely any room to walk between the tables
Atmosphere: 2
Food: 1
Service: 1
Max Cross
I can’t believe they do it. If they don't care about delivery drivers then why do they take this service in restaurants? I waited over there for more than half an hour they didn't ask me even 1 time, I tried more than 10/12 times is the order was ready but they ignored me just like nothing happened. In my two years of experience as an Uber Eats driver, this is the worst thing that happened. And the end of the wait of 35 minutes I canceled the order. I wish I never wanted to be there.
Atmosphere: 1
Service: 1
David
Jan. 2025 Update: Dropping rating by one star... Most items we ordered were fine. Waitstaff are generally friendly. Unfortunately the overall experience has gone downhill during past two visits. The manager is constantly upselling and is very unpleasant. In fact, she becomes quite rude when you decline. Also noticed that the service charge has increased from 15% to 18%. There is still no notification on the menus of the mandatory fee--surprising given this practice has been illegal in California for over half a year now!
--------- Quiet, good selection of dim sum dishes, decent service. Note that there is a mandatory service charge, irrespective of size of party.
Leif N.
Kitchen doesn't understand FIFO. Service is ok but blamed us for slow kitchen service, which I still don't really understand. Tables are crammed together. Food was bland and potentially the cause of some gastrointestinal distress the next day.
Atmosphere: 1
Food: 2
Service: 2
Nelson RiverA
Very delayed your orders
Yujie Xu
Their service amount is huge!
Atmosphere: 5
Food: 4
Service: 5
Herb Ng
Their dimsum is very traditional. An almost 1980s experience with larger portions.
Stopped by for a quick lunch during a work trip at Cheung Hing and it did not disappoint! It was a bit of a chaotic hustle and bustle but the food was fantastic! It’s hard finding authentic Chinese food in Arizona that beat the flavor and price of this place! Every dish was better than the last and I was full for the next two days because I couldn’t stop eating it! Great spot to check out for a hidden gem!
Atmosphere: 4
Food: 5
Service: 4
Philip Laird
Four of us had dinner at this recently opened Cheung Hing (one of several in the Bay Area). The restaurant serves dim sum during the day, but we ordered six Cantonese dishes (faves of our two Chinese Americans); steamed black bass with ginger onion, crispy salt pepper tofu, pea sprouts with garlic, bitter melon and beef, clams in black bean sauce, and empress chicken. All were to everyone's liking. We came early (5:30 pm), and service was prompt and friendly. The restaurant has beer, but if you prefer wine, bring your own. We weren't charge corkage. We'll be back again. Thanks.
Atmosphere: 4
Food: 5
Service: 5
Joey Ngan
It's a typical Hong Kong style menu and serves dim-sum or dinners all day. On street metered parking is tight during rush hours. Bright, spacious, very clean atmosphere, watch for discounted specials posted on dining pillars... (sorry these specials printed in Chinese only). Extensive menu: separated into sections and easy to read. Tables for 4 to round tables for 16, good small banquet space. I love their food.
Vegetarian options: Extensive vegetarian menu section. Love their Buddha's Delight (favorite monastic food item).
Atmosphere: 5
Food: 5
Service: 5
KL
Some of the personnel are not very friendly. There's a fat waitress who is particularly mean.
Came in with my grandma, ordered Show fen. It turned out to be very fatty and the beef inside was raw. We waited a long time, 25 minutes.
Atmosphere: 2
Food: 2
Service: 4
So sign says wait to be seated ....
I waited ... 10 mins in total ....
Then 3 walk in , raise finger for 3 and get showed to a table , then 2 walk in , raise a finger for 2 and get showed to a table , meanwhile my white Caucasian person is being ignored for a long 10 minutes ... Unless you are Asian , my only advice would be to stay as far away from this place as possible , im now delighted i never got to test whatever they claim to be cooking , ZERO stars isnt available
Service: 1
The food is pretty decent and is in a convenient location but I’m giving them a poor rating because I no longer feel comfortable giving them business. I live nearby and order takeout from them often (or used to, as I’m deciding to no longer eat from there after tonight). On several occasions, when picking up my order (via DoorDash) after being told it’s ready, I get sent away saying my food isn’t ready. Sometimes this is as much as 20mins after.
I have a Taiwanese girlfriend who I group order with on most of these occasions. The times when I (a Black male) go in to pick up these orders, I continuously get sent away while she gets the orders when she goes in. Once is a coincidence I could live with but it’s happened quite often now and the juxtaposition of both of us going in to pick up the same order and treated with very different levels of respect has been very jarring.
Like I said, the food is decent enough but as a consumer who’s given them a fair amount of business I do feel hurt by what’s perceived by me as mistreatment. Eat here if you want but just know who’s serving you.
Food: 3
Service: 1
Came here for a 6pm reservation.
Ordered 7-8 dishes. By 7:30p, only 4 dishes came out. We were over it.
Fish - not cooked completely. Still raw
Duck with buns - buns were cold to touch.
Westlake beef soup - tofu was sour and soup was not piping hot
Noodles - finally came after telling them we would like to cancel the rest of the order. We were leaving. We are not about to have a 3 hour dinner.
Talked to management, they agreed to take the fish off our order and only charged us for the other dishes that came.
Occupancy - total fire hazard. There is no room to walk between the tables. I worry if there is a fire, someone would need to break a window to escape.
It was only a week since LNY and there were several large parties still getting together for their LNY dinner.
This place has gone through several ownerships in the last 10 years.
The kitchen can not handle the type of volume.
Poor door dasher was ignored by management. The guy was waiting at least 20 minutes and didn’t even get the order. Their time/deliveries are $$. I wouldn’t order DoorDash here either.
Unfortunately we won’t be retuning.
Wheelchair accessibility: Don’t even think about it. There is barely any room to walk between the tables
Atmosphere: 2
Food: 1
Service: 1
I can’t believe they do it. If they don't care about delivery drivers then why do they take this service in restaurants?
I waited over there for more than half an hour they didn't ask me even 1 time, I tried more than 10/12 times is the order was ready but they ignored me just like nothing happened. In my two years of experience as an Uber Eats driver, this is the worst thing that happened.
And the end of the wait of 35 minutes I canceled the order. I wish I never wanted to be there.
Atmosphere: 1
Service: 1
Jan. 2025 Update:
Dropping rating by one star...
Most items we ordered were fine. Waitstaff are generally friendly.
Unfortunately the overall experience has gone downhill during past two visits. The manager is constantly upselling and is very unpleasant. In fact, she becomes quite rude when you decline. Also noticed that the service charge has increased from 15% to 18%. There is still no notification on the menus of the mandatory fee--surprising given this practice has been illegal in California for over half a year now!
---------
Quiet, good selection of dim sum dishes, decent service.
Note that there is a mandatory service charge, irrespective of size of party.
Kitchen doesn't understand FIFO. Service is ok but blamed us for slow kitchen service, which I still don't really understand. Tables are crammed together. Food was bland and potentially the cause of some gastrointestinal distress the next day.
Atmosphere: 1
Food: 2
Service: 2
Very delayed your orders
Their service amount is huge!
Atmosphere: 5
Food: 4
Service: 5
Their dimsum is very traditional. An almost 1980s experience with larger portions.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Solid dim sum options. Dine in
Atmosphere: 5
Food: 5
Service: 5
Stopped by for a quick lunch during a work trip at Cheung Hing and it did not disappoint! It was a bit of a chaotic hustle and bustle but the food was fantastic! It’s hard finding authentic Chinese food in Arizona that beat the flavor and price of this place! Every dish was better than the last and I was full for the next two days because I couldn’t stop eating it! Great spot to check out for a hidden gem!
Atmosphere: 4
Food: 5
Service: 4
Four of us had dinner at this recently opened Cheung Hing (one of several in the Bay Area). The restaurant serves dim sum during the day, but we ordered six Cantonese dishes (faves of our two Chinese Americans); steamed black bass with ginger onion, crispy salt pepper tofu, pea sprouts with garlic, bitter melon and beef, clams in black bean sauce, and empress chicken. All were to everyone's liking. We came early (5:30 pm), and service was prompt and friendly. The restaurant has beer, but if you prefer wine, bring your own. We weren't charge corkage. We'll be back again. Thanks.
Atmosphere: 4
Food: 5
Service: 5
It's a typical Hong Kong style menu and serves dim-sum or dinners all day. On street metered parking is tight during rush hours. Bright, spacious, very clean atmosphere, watch for discounted specials posted on dining pillars... (sorry these specials printed in Chinese only). Extensive menu: separated into sections and easy to read. Tables for 4 to round tables for 16, good small banquet space. I love their food.
Vegetarian options: Extensive vegetarian menu section. Love their Buddha's Delight (favorite monastic food item).
Atmosphere: 5
Food: 5
Service: 5
Some of the personnel are not very friendly. There's a fat waitress who is particularly mean.
Atmosphere: 2
Food: 3
Service: 1
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