Chipotle Mexican Grill

Shared a burrito bowl with my better half. It was good. Rather enjoyed it, probably because i was starving. Not really anything too special though.

Atmosphere: 4

Food: 4

Service: 4

We will never ever eat chipoltle food ever again. Aside from the Horrible food serving experience at Stonestown Chipoltle where they throw the food into the bowl with such force half the food falls back out into their serving tray.

Not only that the steak was nearly black, it was old & leathery. We threw the order + carnitas order in the garbage since another customer shares getting sick from the carnitas which is pork.

Still waiting on the promised customer service refund 9 days later.

Also, did you see on google, the food is allegedly pre cooked in plastic bags@ a central kitchen then distributed from that central kitchen to their stores, then reheated in plastic bags before serving to you? If you are there when the food serving trays run out, you will see the staff bring out new hot replacement which they refill directly from their hot plastic bags the food is reheated in.

From food testing reported on google, Chipoltle food is tested super high for phalates aka microplastics which is part of the problem of our poisoned food supply.

Microplastics cause cancer. You should be aware how your food is prepared. According to google, Chipoltle does not actually prepare your food fresh onsite.

Do your homework if you are eating Chipoltle regularly & care about yours and your families wellbeing & health. Heating food in plastic is a top microplastic concern since the microplastics leech into the food. This is why you want to avoid heating food in plastics or microwave. Also avoid leaving plastic water bottles in the sun where the plastic heats up leeching microplastics into your water.

Coming to eat at this place is coming hungry, because the customer service is very bad,
The workers at this place fight among themselves, they prefer to continue their discussion than serve the customer, the food is not delivered to you in your hand, they make you take it from the counter, the drink fountain was not working, you tell them and what they do is ignore you... I'm sorry it's not a positive review, but it's because my experience was quite bad...

Atmosphere: 1

Food: 3

Service: 1

This location always runs out of core ingredients by 7/7:30pm - e.g. guacamole, lettuce, fajitas. Poor food supply planning. Regardless, they charge customers the same for less food and ingredients.

Atmosphere: 3

Food: 2

Service: 3

Recommended dishes: Burrito Bowl

Avoid! Came here Tues 3/11/25. Arrived 630p - Checked out @647p. Three food staff on food line. #1 Hispanic guy scraping the bottom of the pan for our 2 protein bowl orders. Offers no remedy for the scrapings of brown rice. #2 Hispani c lady sloppily throws the meat beans cheese lettuce guacamole in the bowl so sloppily the food is falling down not even making it into the bowl it's literally falling outside of the bowl v. Making it into the bowls. #3 blonde whyte gurl: when requested her to add back the sloppy food serving that didn't even make it into the bowls correctly, with her sour face, bad attitude, she dips the bare tip of her serving spoon barely into the guacamole to add back barely a spoon tip of guacamole to 1 of our 2 protein bowls.
#4 Asian guy@ register was super nice.

This is by far the most disgusting , unprofessional unacceptable food service at what normally is a great mall with great food and people.

Growing up here, Stonestown is normally a great mall experience with great quality restaurants & stores. This Chipoltle is disgusting!!
*Note: The steak was all dried out & leathery. It taste old, definitely not fresh. We will definitely toss the carnitas after reading other reviews here people feeling sick from the carnitas when old pork can make you very sick!

The way the food staff handled the food tonight was awful enough to make me lose all appetite, seriously!

Atmosphere: 1

Food: 1

Service: 1

I wish I could give 0 stars. The hispanic worker the one on the heavy side is very rude and unprofessional. This isn’t my first time here and she usually works at the cashier and always gives a rude attitude. I went there today and she carelessly tossed my cup of queso in the bag and as I was on my way home I noticed the bag leaking and when I checked it, the queso spilled everywhere in the bag and there was none left in the cup. So I paid money for basically nothing. That worker should be fired she needs to go.

Atmosphere: 1

Food: 1

Service: 1

Giving y food like taking medication. A little of little bit. Are u serious 😳.

Atmosphere: 1

Food: 1

Service: 1

AVOID!!
Here at 6:30pm dinner time and they are out of corn, fajitas, and beef. Half assed the guac and no warm tortilla. Nobody cleaning up, this table was left like this during our whole dining time, sure that’s from terrible other customers but overall place just feel dirty. Really recommend any other place to eat.

Atmosphere: 2

Food: 1

Service: 1

I’ve never seen a place with such terrible service. The staff here are rude to all customers. They made my bowl look very dirty, and when I pointed it out, the employee angrily threw it into the trash right in front of me, in full view of many people. We came to buy food, not to be treated so disrespectfully. I hope they can improve for the better.

Atmosphere: 1

Food: 1

Service: 1

The best and small customer service really nice and delicious burrito and tacos with salad salad.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Salad

good afternoon, they put very little of the norm, as a result, when I asked to do it according to the standard, alas, they took a lot of money from my card!!! very bad

Atmosphere: 1

Food: 1

Service: 1

They put very little food. They used to come with love. But now I realized that they are starting to put less food.

Food: 1

Service: 1

food drenched in sour cream asked for 1 scoop gave me 3 scoops.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito Bowl

Used to always come to this location for over 1.5 years, today at noon a guy taking my order however was hard of hearing and didn't hear that I ordered chilli on the side and corn. Then when I corrected him he blamed me for not speaking up when I had been ordering the same thing without a problem till today. At least, if he was polite about it I'd not have walked out. Decided not to eat at this location. Pls train employees for a better customer service, it's not friendly.

Service: 1

Food is always good. Service is always what you'd expect from minimum wage workers

Atmosphere: 5

Food: 5

Service: 3