Chipotle Mexican Grill

400 Howard St, San Francisco
(415) 442-0211

Recent Reviews

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Zoë Sinner

This chipotle in person line never moves fast because they are completing mobile orders in the regular line. I wish they would prep mobile orders in a different area or prioritize the in person line. No issues other than that.

Atmosphere: 3

Food: 4

Service: 2

Yun-Hsuan Shen

My guac has a piece of meat in it. Cross contamination which is unacceptable. I was trying to pass along this feedback via the app but it wouldn’t allow me without entering receipt number. I wasn’t offered a receipt. But I scanned the rewards app when I ordered so there should be history. Regardless, this is not ok. Bad food prep practices and bad app design. This can be huge for someone who cannot eat meat.

Atmosphere: 3

Food: 2

Service: 3

Ivan Carmona

One of the Chipotles were the burrito is best prepared. They put a lot on it.

Atmosphere: 4

Food: 4

Service: 4

Matthew Nielsen

I don’t understand how the service is horrendously slow yet the staff are so frantic that they literally throw ingredients into the bowl so hard that they bounce out. Seems like there’s some mismanagement going on where they can’t get a steady pace of delivery during lunch rush.

None of your business

My dad came here and there was something in the queso sauce that looked like a turd, the burrito was stale and he ended up throwing it out in the trash. So much for “always fresh” - Chipotle 😳

Atmosphere: 3

Food: 1

Service: 1

Matt -

The staff are chaotic! I don’t think I have ever felt more rushed in my life. I get it’s lunchtime rush but the staff were ridiculous, I couldn’t even finish talking before they either moved me onto someone else or were trying to serve items I didn’t order.

Atmosphere: 1

Food: 4

Service: 1

Connor Haskins

I wish the best for the staff and I feel for them, really, but this Chipotle is not a well oiled machine.

Atmosphere: 3

Food: 3

Service: 1

Trevor

I swear these employees just see a mobile order and slop a burrito together. Almost always missing ingredients and horrid portions. Don't even bother with this place.

Atmosphere: 4

Food: 1

Service: 1

Vala Kusari

service is verry slo.

S H

This place is always filthy. Trashcans overfilled with trash, food on nearly every table to the point you can’t sit at most of them. And it’s like this on the weekend as well, when it’s not even busy. I usually just ignore it but I was treated rudely on top of this so I had to make a review. I placed an order and received a notification it was ready, I show up to get my order and I asked politely if my order was ready and the worker responded rudely that it wasn’t then she continued to look at me crazy as if I was the issue. It took another 15 minutes for the order to come out. Not to mention the guacamole they served was oddly frost bitten. Filthy and bad service? Yikes.

Atmosphere: 1

Food: 1

Service: 1

Shishir Jakati

Food never ready on time.

Atmosphere: 3

Food: 3

Service: 1

Sowmendran P

Good mexican menu options

Tori J. Mansfield

Please stop throwing old lettuce that has fallen on the counter into fresh lettuce. It is disgusting. Take a rag and wipe it off the counter. I told two employees around 1:30 PM on 4/3/25 and was ignored.

Atmosphere: 4

Food: 3

Service: 2

Recommended dishes: Burrito Bowl

Jose Eduardo Arredondo Delgado

Maybe some cleaning on the location will be nice otherwise amazing food

Atmosphere: 5

Food: 5

Service: 5

Jaye Aster Broder

It’s a pretty slow moving lunch line for what is supposed to be a streamlined process. There weren’t a lot of hot sauces and the few that were in the restaurant were weirdly placed. My bowl was fine but the guy at the registered practically walked away as I paid so I need to reach behind the register to grab my receipt. I like Chipotle but would not recommend this location.

Atmosphere: 2

Food: 4

Service: 2

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