Disclaimer: I deliberately waited over 24 hours before writing this review as I am trying to write this review as impartially as I can.
When we visit the establishment, we normally dine in. However, we figure since we were in a hurry to get home, maybe try their takeout.
I probably should, but I typically don’t examine the itemized receipt for accuracy. I thought maybe I will try examining it one time, and behold, it was inaccurate.
I was charged $53.80 for a $45 meal before taxes: San Francisco doesn’t have a sales tax that is nearly 20%!
When I brought this issue to the store owner and the three waitresses and waiter who were present, instead of issuing a refund of the overcharge, I was yelled at, not that I understand what they were saying, since they were using Cantonese, a dialect which I don’t speak. The only waiter who could speak fluent English, however, has for unknown reasons chosen not to help.
The foursome insisted that they don’t calculate the numbers on the receipt, that someone else told them to charge me $53.80 for a $45 meal after tax, so they did. The male store owner in particular insisted that the math isn’t wrong, that a $45 meal should be $53.80 after San Franciso tax, yelling the entire time—although he didn’t calculate the numbers, and that he was told by someone else. Strangely, the store owner suddenly decided to give something back, but then as suddenly decided not to give them back, back and forth a few times, each time giving less and less of the overcharge back.
I thought to myself, that it was only about $5 overcharge, so while I don’t want to tip for such bad service (who enjoys paying to be yelled at?), I was just going to let it slide and take my order as soon as it was ready.
So when the final dish came, I just walked out of the restaurant, ready to drive home since I live afar.
When we got home, we were shocked to find that, the last dish, which was the topmost box, was wrong: I ordered fish with bitter melon but it has not a single piece of fish in it! This has never happened with the dine-in. Someone I was eating with suggested that this can be their retaliation since it was the last dish that was delivered after I inquired about the overcharge, where the store owner was yelling at me. I readily dismiss the possibility: maybe it’s just a coincidence, although to be fair, they have never messed up the order before, during the countless times we were eating there. And the place wasn’t busy that day either but I still refuse to believe that they would do such a thing on purpose.
In sum, I would advise not ordering takeout at this place. As for dine-in, usually the food is fresh, but on a few occasions, it wasn’t fresh at all, and when the people I was eating with complained, it was readily dismissed. I guess I should known back then that this establishment doesn’t treat its customers with due respect.
In sum, I think the service isn’t acceptable, the food can be good if they visit them on a good day, and the atmosphere is reasonably quiet. I however am unsure if I can recommend this place after this experience.
Atmosphere: 1
Food: 1
Service: 1
Jun Karla
Over all everything is good . But we always came back for theirs lobster noodle - seasonal I think , so call before you come . You can have just lobster with ginger onion , no noodles ! Recommend
Mike Liang
Updated. Extra points for their waitress who took my call and resolved my concern on Wednesday. Kindness does make a difference in the hospitality business.
Atmosphere: 4
Food: 4
Service: 3
T Wu
The best
Atmosphere: 5
Food: 5
Service: 5
Edison Huang
Great value for takeout. 4 orders for $45 and comes with rice and soup. I used to dine in person occasionally pre-Covid. The place looks a lot more "modern" now.
Atmosphere: 4
Food: 4
Service: 5
Jenny Yin
We went to order food with colleagues today and took it back to the hospital. When we started eating, there were bugs in the chicken wings. So we kindly called the restuant to tell them to be more careful next time, but the owner told us that the chicken wings were sold to them by someone else Someone else sold it to them, so if you want to complain, blame them instead of saying they have no problems. Their attitude is very bad We will never go to such a restaurant again.
Yixuan Wang
We started ordering takeout at this restaurant 1 year ago but they have new management and new chefs and when I came to order takeout I found out my food had flies in it, and it wasnt just the soup but the meat too, I dont know any other health violations but I have already reported this the CDPH and the City and County of San Francisco.
I ADVISE TO NOT EAT OR ORDER FOOD HERE.
Atmosphere: 1
Food: 1
Service: 1
Gerry Wong
Recommended by Faye Lee. We picked 4 dishes for $45 included soup and rice. We ordered schzuan eggplant, beef stew, chinese broccoli and fried pork intestines. All dishes came out piping hot.
Atmosphere: 4
Food: 5
Service: 4
冯熹涛
Good quality, cheap and delicious
Atmosphere: 5
Food: 5
Service: 5
Leslie
The food is amazing here. Price is great! We had a group of 8 and really enjoyed sitting at a big round table.
Today is mother's Day My family and I but my mom there for dinner. they are very friendly and provide good services.
Food: 4
Service: 5
Angel Mui
This review is solely for one of the set meals they have written on the billboard on their windows. It is a beef dish set meal that costs $18.95 and comes with rice and a drink. I got it as a takeout and guess what, there’s a total of SIX pieces of beef in there. A total rip off and not worth the price of the meal. See the photo for truth.
Atmosphere: 3
Food: 1
Service: 3
Venus Artemisa
I liked your food
Vegetarian options: It has many vegetable dishes, the seasoning is good, I didn't find it salty or too sweet, the spyci is good, it wasn't overwhelming, the women are very friendly but it is a very small place?
Food: 4
Service: 5
Alicia Malabanan
i went there to order food . I think im the first and only costomer there. It's look like the food that I ordered is the left over of the other day.
Disclaimer: I deliberately waited over 24 hours before writing this review as I am trying to write this review as impartially as I can.
When we visit the establishment, we normally dine in. However, we figure since we were in a hurry to get home, maybe try their takeout.
I probably should, but I typically don’t examine the itemized receipt for accuracy. I thought maybe I will try examining it one time, and behold, it was inaccurate.
I was charged $53.80 for a $45 meal before taxes: San Francisco doesn’t have a sales tax that is nearly 20%!
When I brought this issue to the store owner and the three waitresses and waiter who were present, instead of issuing a refund of the overcharge, I was yelled at, not that I understand what they were saying, since they were using Cantonese, a dialect which I don’t speak. The only waiter who could speak fluent English, however, has for unknown reasons chosen not to help.
The foursome insisted that they don’t calculate the numbers on the receipt, that someone else told them to charge me $53.80 for a $45 meal after tax, so they did. The male store owner in particular insisted that the math isn’t wrong, that a $45 meal should be $53.80 after San Franciso tax, yelling the entire time—although he didn’t calculate the numbers, and that he was told by someone else. Strangely, the store owner suddenly decided to give something back, but then as suddenly decided not to give them back, back and forth a few times, each time giving less and less of the overcharge back.
I thought to myself, that it was only about $5 overcharge, so while I don’t want to tip for such bad service (who enjoys paying to be yelled at?), I was just going to let it slide and take my order as soon as it was ready.
So when the final dish came, I just walked out of the restaurant, ready to drive home since I live afar.
When we got home, we were shocked to find that, the last dish, which was the topmost box, was wrong: I ordered fish with bitter melon but it has not a single piece of fish in it! This has never happened with the dine-in. Someone I was eating with suggested that this can be their retaliation since it was the last dish that was delivered after I inquired about the overcharge, where the store owner was yelling at me. I readily dismiss the possibility: maybe it’s just a coincidence, although to be fair, they have never messed up the order before, during the countless times we were eating there. And the place wasn’t busy that day either but I still refuse to believe that they would do such a thing on purpose.
In sum, I would advise not ordering takeout at this place. As for dine-in, usually the food is fresh, but on a few occasions, it wasn’t fresh at all, and when the people I was eating with complained, it was readily dismissed. I guess I should known back then that this establishment doesn’t treat its customers with due respect.
In sum, I think the service isn’t acceptable, the food can be good if they visit them on a good day, and the atmosphere is reasonably quiet. I however am unsure if I can recommend this place after this experience.
Atmosphere: 1
Food: 1
Service: 1
Over all everything is good . But we always came back for theirs lobster noodle - seasonal I think , so call before you come . You can have just lobster with ginger onion , no noodles ! Recommend
Updated. Extra points for their waitress who took my call and resolved my concern on Wednesday. Kindness does make a difference in the hospitality business.
Atmosphere: 4
Food: 4
Service: 3
The best
Atmosphere: 5
Food: 5
Service: 5
Great value for takeout. 4 orders for $45 and comes with rice and soup. I used to dine in person occasionally pre-Covid. The place looks a lot more "modern" now.
Atmosphere: 4
Food: 4
Service: 5
We went to order food with colleagues today and took it back to the hospital. When we started eating, there were bugs in the chicken wings. So we kindly called the restuant to tell them to be more careful next time, but the owner told us that the chicken wings were sold to them by someone else Someone else sold it to them, so if you want to complain, blame them instead of saying they have no problems. Their attitude is very bad We will never go to such a restaurant again.
We started ordering takeout at this restaurant 1 year ago but they have new management and new chefs and when I came to order takeout I found out my food had flies in it, and it wasnt just the soup but the meat too, I dont know any other health violations but I have already reported this the CDPH and the City and County of San Francisco.
I ADVISE TO NOT EAT OR ORDER FOOD HERE.
Atmosphere: 1
Food: 1
Service: 1
Recommended by Faye Lee. We picked 4 dishes for $45 included soup and rice. We ordered schzuan eggplant, beef stew, chinese broccoli and fried pork intestines. All dishes came out piping hot.
Atmosphere: 4
Food: 5
Service: 4
Good quality, cheap and delicious
Atmosphere: 5
Food: 5
Service: 5
The food is amazing here. Price is great!
We had a group of 8 and really enjoyed sitting at a big round table.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Today is mother's Day My family and I but my mom there for dinner. they are very friendly and provide good services.
Food: 4
Service: 5
This review is solely for one of the set meals they have written on the billboard on their windows. It is a beef dish set meal that costs $18.95 and comes with rice and a drink. I got it as a takeout and guess what, there’s a total of SIX pieces of beef in there. A total rip off and not worth the price of the meal. See the photo for truth.
Atmosphere: 3
Food: 1
Service: 3
I liked your food
Vegetarian options: It has many vegetable dishes, the seasoning is good, I didn't find it salty or too sweet, the spyci is good, it wasn't overwhelming, the women are very friendly but it is a very small place?
Food: 4
Service: 5
i went there to order food . I think im the first and only costomer there. It's look like the food that I ordered is the left over of the other day.
Atmosphere: 2
Food: 2
Service: 2
Food always spot on.
Atmosphere: 5
Food: 5
Service: 5
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