Fancy Wheat Field Bakery

this bakery.
I pre-ordered and paid in advance for 20 breads, planning to pick them up around 3:30 PM. When I arrived, I politely mentioned that the breads were for different friends and needed to be individually packaged. However, the staff didn’t inform me that this couldn’t be done when I placed the order — they only told me after I came to pick up.

When I asked for bags, another staff member mistakenly told others that I hadn’t paid, and they refused to give me any bags unless I paid extra. Since I didn’t have cash and they didn’t allow card payment for the bag, I said I’d just take the breads as is. Then, one of the staff rudely dumped all my breads onto a tray, and my pork floss rolls fell apart on the table.

Instead of trying to help, the staff spoke impatiently and even said, “You should’ve told us earlier if you wanted individual packaging,” in front of everyone. Several of them even stood together discussing and arguing about my order right there in the store. It was embarrassing and completely unprofessional.

As a paying customer who prepaid and made a clear request, I expected basic respect and courtesy. This level of rudeness and lack of service is unacceptable. I will not come back, and I hope the management takes this feedback seriously

Atmosphere: 1

Food: 5

Service: 1

I was really disappointed with the durian birthday cake this time. The cake was very stingy with the durian — there was barely any durian flavor compared to the last one I bought. It used to be rich and creamy, but now it tastes plain and not worth the price. The price is still expensive, but the quality has clearly gone down. I hope the bakery improves and adds more real durian again like before.

Food: 1

Best Chinese bakery for cakes. Get the mango or fruit cake for your special occasion. My favorite is the fruit cake. It’s not like the fruit cake we know. It’s a sponge vanilla cake filled and topped with cream and fresh fruits.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Variety of Pastries

Did not love the egg tart but bbq pork bun was good

The staff at this place always seem irritated and short-tempered with customers. I don't understand why the owner hasn't addressed this issue. The
woman in the picture is constantly losing her temper.

Service: 1

The best pineapple bun.

Atmosphere: 5

Food: 5

Service: 5

I had the worst customer service experience ever! The older woman who works there always seems to be in a hurry, rushing me to pick out my bread as if there’s a timer ticking and making me feel like I’m inconveniencing her. It’s disappointing when a place has good products but the service is so rushed and unfriendly.

The cashier lady who has short hair service attitude was sooooo terrible. I have been there for couple times. Every time she has ugly face. She should not be at the position of the front desk. UGLY!

Time and time again, the store employees at this location have been rude to me and my family. They hold no regard nor respect for their customers as they are impolite, impatient and arrogant. My mother has a “VIP” card for this chain (pictured) that is supposed to give a discount on purchases, which is stated directly on the back of the card. Three times now, my mother has not been given the discount even though my mother has held up the card in view of the employees who have said they “didn’t see the card and can’t do anything now that they have rung up the bill.” I have seen my mother hold up the card within 1 ft of their faces each time this has happened. It is not a matter of me wanting a few cents back from the store but the lack of accountability and understanding that these employees have. On a note about the atmosphere, the format of the store now with the desk 2 ft from the door where you put in your order rather than the walkable aisles displaying the different buns makes the store a lot less appealing and defeats the whole image of the store being a fun, little bakery. If you’d like to try some buns from this chain, I highly recommend another location; don’t come to this one.

This bakery has the best pork floss buns I’ve ever had. Every time my family visits, we make it a tradition to grab 30–50 buns to share with friends and family. The buns are perfectly soft and savory, with just the right amount of pork floss. Their other breads and pastries are equally amazing. This has been one of my favorite bakeries whenever I visit SF and it never disappoints. A must-visit for anyone who loves freshly baked treats!

I'm not really sure what the hype is about this one. The price is good and the pastries were okay but it just doesn't compete with some of the other bakeries.

It looks like they went with the covid restrictions and just stuck with them since it is only pickup now and the area to order is really tiny. There isn't a spot to see the menu from the outside so we had to look at the menu from the tiny pickup area inside and had to step away any time another customer came in to order since we were in the way when we were deciding.

Most of the options were bread or cakes so we just went with a sweet roll and a egg tart. While they were cheaper than some of the other bakeries, there really wasn't much to them and they didn't seem worth the price. The roll was just a semi sweet bread and the egg tart was an odd mix of sweet and savory.

The staff wasn't unfriendly but wasn't friendly either and the layout made it hard to ask questions.

Maybe it was just what we got but I left hoping for more.

Underrated Chinese bakery. Hands down the best bread in SF!

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Pineapple Bun, Hot Dog Bun, Red Bean Pasteries

The attitude of the short-haired waiter is irritating, more annoying than paying for money! Take the current service attitude trend back to the 1970s!

Atmosphere: 1

Food: 3

Service: 1

You lost 2 stars for really not catering properly to your customers. The baked goods are very good. The taro bun options included some i have never seen before. It is hard to choose what you want to buy when your basically standing 2 feet in the door and all the items are not in full view. Also when the customer behind you is breathing down your neck it just feels so rushed that i didnt get to buy everything that i would have bought. It is time to go back to normal and serve your customers properly. But i really doubt the owners care about the customers.

Atmosphere: 1

Food: 5

Service: 2

Offer great variety of breads, pastries and cakes. Things can runout quickly.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Egg Tart, Barbecued Pork Bun, Red Bean Pasteries, Variety of Pastries