Freshroll
220 Bush St, San Francisco
(650) 395-7378
Recent Reviews
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Please check your receipt. They hide a 5% surcharge within the tax section.
Only caught because the order was $10 and it was easy to see. Seems other reviews at all locations point to this as a longstanding issue at their three locations for about the past year?
Benefit of the doubt: maybe it’s a mom and pop that are in over their heads? Nope. Their “About Us” page touts that one co-founder worked in finance, and the other has a law degree.
Also not included anywhere on their webpage or menu as of 4-29-25.
Edit: Owner responded that the 5% surcharge is for employees. Which I already understood. The issue is (1) it not being listed anywhere on the menu or website, which is a legal (and common sense) requirement; (2) it being rolled into sales tax which is, quite literally, fraud, especially if those taxes weren’t remitted to the state and were kept, as seems to be indicated by the owner.
Atmosphere: 1
Food: 2
Service: 1
Great for a quick, tasty, and healthy lunch.
Got their hot garlic noodz. Sause is on point! Not too spicy ,a lot of chicken and toppings. Very tasty! Highly recommend
Atmosphere: 4
Food: 4
Service: 4
Incorrectly lists menu prices. Charges a resteruant set fee called "SF health mandate" which incorrectly makes it seem like a mandatory tax. It isn't.
They also charge an unavoidable "comvinience fee" which is yet anothrr way to mislead consumers about the true price.
Due to their dishonesty 1 star.
Atmosphere: 1
Food: 3
Service: 1
Not sure what is going on but when you walk in to pick up your food it’s insanely warm and smells terrible.
Atmosphere: 1
Food: 3
Service: 5
Delicious! My fave!
Atmosphere: 5
Food: 5
Service: 5
I like their sandwich, fresh and fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Rolls and Sauce
The rolls are delicious and the sandwich as well. Fresh and the service is good and fast. Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich - Spicy Porker, Fresh Rolls and Sauce
Food was quick, good, and big portion. $20 for chicken rice bowl (yum!!) with chicken bone broth on the side.
Atmosphere: 5
Food: 5
Service: 5
Got the combo, got the wrong stuff, and the portions were tiny.
Restaurantji Recommends
Several food and drink options. Relaxed atmosphere. Validated parking for 90 min in deck (easy parking).
I love this place! The girl who is managing this place is doing a fantastic job and had excellent customer service skills. Will definitely order again and be stopping by.
Loved it! Great rolls and can't wait to try the sandwiches. Not much seating so take to go.
Fast, tasty, not too expensive, and vegan options.
I love this place! The girl who is managing this place is doing a fantastic job and had excellent customer service skills. Will definitely order again and be stopping by.
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