Great Eastern Restaurant

As Asians traveling in America it’s such a struggle finding legit Chinese food catered to Asian tastes. Until we finally ate here and the search is over!

Atmosphere: 5

Food: 5

Service: 5

Today I went with a family member to this restaurant for lunch. This is not my first time here, but is my last time there.
We were only 2 people.. when the check came they automatically added the TIP 😂. I am wondering if they did the same thing to all other Asian people (I think all Chinese) if they added the TIP to the bill? Well, I was going to leave 10$ tip cash… but according to the bill it was 8:47$. I think they discriminated against us because we are non Asian.

Atmosphere: 4

Food: 5

Service: 5

Came to this Chinese dim sum place at the recommendation of ChatGPT…chose it because Lee Hsien Long and Obama was here.

Food was 50:50 - half was amazing, other half meh.

- long beans sold as four season bean was meh…not crunchy, the seed was large (meaning beans were old)
- siew mai was so-so only - every dim sum restaurant would be judged by their siew mai - the prawn was chunky, but that’s about it.

What’s really good:
- steamed pork rib - the meat was tender and chunky. One of the best I’ve ever had in terms of the flavor
- chicken feet was great too - the feet were all so fleshy..very different from what we usually have in Asia.
- “Peking duck” was nice…but it’s not really served authentic Peking duck style with the dumpling skin. They serve it with buns instead. The skin of the duck was nice and crispy.

Service was not bad for a Chinese restaurant.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Dim Sum, Peking Duck Half with Steamed Bun

Good place for a traditional sit-down dim sum with the family.

Atmosphere: 4

Food: 4

Service: 4

Delicious dim sum. The Peking duck was excellent too! It was pretty good value too - we weren’t shy about ordering, everyone left very full, and it cost us $25/person after tip.

Great time to meet friends and have good dinner.

Atmosphere: 4

Food: 5

Service: 4

Worst dining experience I’ve had. Avoid this place.

We came here to celebrate my mom’s birthday and it completely ruined the night. The service was terrible—the waiter barely checked on us, and the food was mediocre at best. Nothing memorable or worth the price.

The biggest issue, though, was the billing scam. Our check was scribbled all over, our card was run without a clear explanation, and a tip was automatically added without our consent. When I questioned it, they claimed it was a “suggested tip” written at the bottom, and that if you don’t verbally tell them you don’t want it, they assume you do. That is not standard practice at any restaurant I’ve ever been to.

When we pushed back, all they said was, “That’s just how it is.” Completely dismissive and unprofessional.

This place ruined a family celebration, and for that alone I will never return. I strongly recommend going elsewhere unless you want poor service and shady billing practices

Atmosphere: 1

Food: 1

Service: 1

Food was pretty good but everything else pretty bad. It took literally 40 minutes sitting there doing nothing before the server came by. That right there will make me never come back here. Water never offered. Then the atmosphere... there isn't any. Just a big, open bright room. No bar. No cool, low light areas. Nothing. The atmosphere at Dennys is better. And they do the auto tip thing. They charge you a tip without asking. Thats just bogus. If I want to tip, I will. Don't force it on me.

Atmosphere: 1

Food: 4

Service: 1

Good food but they clearly forgot about our order. We waited for over an hour and finally said something. They never apologized or acknowledged the poor service (which wasn’t great even without the forgotten order) AND when we didn’t tip them, they had the nerve to come over and confront us about it. We will not be going back here again.

Food was so good and fresh!! Customer service was excellent. Would definitely recommend this place for authentic dim sum and Chinese food. We ordered the beef chow fun, shrimp fried rice, salt and pepper chicken and pork. And dim sum!! 10/10

Atmosphere: 5

Food: 5

Service: 5

Very bad food. The chicken soup was stinky, no taste in any food. We ordered Kang pola chicken, veg roll, fried shrimp dumplings and soup. We left the remaining food there, since it was too bad. The owner/person in the counter - demanded tips, which was unreasonable. we informed him the service was bad. We were waiting for the bill almost 15mins. Only 3 waiters were there. I won’t recommend this place

Food: 1

Service: 1

Nice restaurant for people seeking a cleaner atmosphere for eating Chinese food in Chinatown. The food is good and executed properly. Price is very reasonable.

Atmosphere: 5

Food: 4

Service: 4

We ate here for Thanksgiving dinner. There was a waiting line but we got in within 5mins and with the nice supervisor/manager. The place is old but well kept and decor with Chinese painting and wooden doors and displace of roasted duck, bbq meats and fish tanks. The menu is quite big but plenty of choices. We decided to stick with DimSum and 1/2 of Perking Duck. Easy order with our waiter, whom is nice and friendly guy. Wishing 5mins, the foods started rolling out. Quite big portion with reasonable price tag. The foods are hot, quite tasting, and packed with favor. Quite impressive. We really enjoyed our Asian Thanksgiving dinner here at this place a lot more than we expected that we ate them all and were overly full. Thank you.

Atmosphere: 5

Food: 5

Service: 5

The food was good but the service was absolutely awful and ruined the experience.
The servers were practically ignoring me the entire time. I had to call them over to get my order. My own server looked at me multiple times and proceeded to go about his tasks instead of taking my order, checking up on me, or taking the check. Not sure if these guys were just stupid, daft, or blind.

Atmosphere: 3

Food: 3

Service: 1

My mom and I ate here on 11/7 and we had the best dinner here of our whole trip to sf! The food was very tasty, at an excellent temperature and the staff was very attentive. They sat us right away as soon as we entered the restaurant and gave us a delicious hot tea to go with our meal. We will be eating here when we go back to sf for sure!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dumplings, Tea \u0026 Fortune Cookies, Great Eastern Combination Chow Mein