Bad service - waitress practically ignored us. Food only so so
Atmosphere: 1
Food: 2
Service: 1
Veronika Makarova
WORST EXPERIENCE OF MY LIFE!! After I paid the bill, the waitress started literally demanding 15% tips. I always leave tips, but the amount depends on the quality of food and service. Here the food was at best 3 out of 5, and the service was extremely unpleasant. On top of that, the place was dirty, and the menu was disgusting to even touch — the pages were sticky and greasy. This completely ruined the experience. I truly ask you, if you are reading this review, do not go there if you don’t want your mood ruined. We should not allow them to treat customers this way.
Atmosphere: 2
Food: 3
Service: 1
Kirill
We just visited this Chinese restaurant and were extremely disappointed.
First of all, they immediately put tea on the table that we hadn’t ordered. Then it turned out it was added to the bill — and we had to pay for it.
Secondly, the prices are completely inflated. Even a simple portion of rice costs $18.95, which is clearly unreasonable.
And the most unpleasant part — at the end, the waitress was literally extorting tips. She demanded at least 15%, while the service was mediocre. My wife directly said that we were not obliged to leave a tip, but the waitress kept insisting and pressuring us. It looked extremely inappropriate and ruined the whole impression. She was simply extorting tips.
Overall — a very unpleasant experience. Neither the food nor the service is worth the money.
Atmosphere: 1
Food: 1
Service: 1
Sandip Hodkhasa
I generally don't give bad reviews. But I will keep it short.
They will push to serve you hot tea which is chargeable.
The food was not great too sour. We got chicken fried rice and shrimp rice rice. It lacked flavor. General chicken tso was sour and too much corn flour. Even the siracha sauce was sour.
And they will take the liberty to take the tips without your permission.
Not going back again.
Atmosphere: 2
Food: 2
Service: 2
YingQi Bai
I don’t recommend this restaurant . It’s so dirty and they cheat you ，please be careful when you get the bill，Because the prices on the bill and the menu is different, they know you are the visitor so they will cheat you and charge the service fee. Check the google what the other people commented about it.
Shuvadeep Kundu
I wish I could give a negative review. Worst service, worst food, worst attitude! I would never ever suggest anyone to this place. Guys save your money and go somewhere else where you can quality food with quality taste.
I have been to Mainland, Shanghai, Hongkong and into the street restaurants. By far they have the dirtiest restaurants. its just me, but if you do not clean up, your food aint clean. The food is a disappointment and Panda Express is better on quality and taste
Atmosphere: 1
Food: 1
Service: 3
Jesse Lee
This restaurant is very old school, on a weekday all the customer were over 70 years old crowd. Our service was a little slow. The food was average at best and a little expensive for the location and quality.
For out of town tourists, if you want to eat at an old school restaurant for the true locals, this is it. Only if you wanted to experience the real deal 😂
Atmosphere: 2
Food: 3
Service: 3
Dan Lam
Upon arrival in San Francisco, we sought lunch in Chinatown and selected the Imperial Palace Restaurant. Our order comprised eight dim sum plates and one hot tea, totaling approximately $85, with a $12 gratuity. The dim sum quality was adequate, neither exceptional nor substandard. We also ordered a large portion of garlic lettuce for approximately $15. In summary, the dim sum was satisfactory. Restaurant patronage was moderate. While the pricing seemed somewhat elevated, we appreciated the food's consistently hot temperature.
Oliver Pe
May 2025 Cantonese resto serving traditional style Chinese cuisine.
The imperial monicker falls short of the decorated entrance and the spacious two level dining areas.
The food is very old style with large sized servings. Portion sizes though come out the same. But the food is well serve and come relatively quick.
Sanitation can be a bit spotty so the old custom of requesting for a bowl of hot water for rinsing you table set is still acceptable and recommended.
The service is served in typical Cantonese style - brisk, prompt, and no frills.
As mentioned the interiors are very much old and a bit worn. The toilet goes down a flight of stairs and is not senior friendly.
L Arceo
I am not a tourist in Chinatown -- having grown up in the Bay Area. Unfortunately, we decided to take a friend out for dim sum on a Monday jaunt. My favorite place is closed. Hence, we sauntered unto Imperial Palace as we were summoned with gusto by one of the servers. It started to go downhill soon as we sat. It was 2 pm, how could dim sum take over 30 minutes to serve? Did she had to cross 3 blocks to get them? Our orders were good, good for a hungry group, not too impressive for one who knows dim sum and SFO Chinatown. I can go on with more details. But let's just cut to the Chase. Food took forever. Service was negligent. (Its 1:30 pm!). The worst.... dishing out cash because there's an additional 3% charge for credit card and have the server run after you for being $1.50 short of the expected 15% tip. Our bill was $95 and change. I rounded off the pay that provided tip of $13+. The point is that hardly anything was good with the service and you're harassed to pay the minimum 15% tip. Uuuuugh!
Don't
Atmosphere: 1
Food: 1
Service: 1
Bad service - waitress practically ignored us. Food only so so
Atmosphere: 1
Food: 2
Service: 1
WORST EXPERIENCE OF MY LIFE!!
After I paid the bill, the waitress started literally demanding 15% tips. I always leave tips, but the amount depends on the quality of food and service. Here the food was at best 3 out of 5, and the service was extremely unpleasant.
On top of that, the place was dirty, and the menu was disgusting to even touch — the pages were sticky and greasy. This completely ruined the experience.
I truly ask you, if you are reading this review, do not go there if you don’t want your mood ruined. We should not allow them to treat customers this way.
Atmosphere: 2
Food: 3
Service: 1
We just visited this Chinese restaurant and were extremely disappointed.
First of all, they immediately put tea on the table that we hadn’t ordered. Then it turned out it was added to the bill — and we had to pay for it.
Secondly, the prices are completely inflated. Even a simple portion of rice costs $18.95, which is clearly unreasonable.
And the most unpleasant part — at the end, the waitress was literally extorting tips. She demanded at least 15%, while the service was mediocre. My wife directly said that we were not obliged to leave a tip, but the waitress kept insisting and pressuring us. It looked extremely inappropriate and ruined the whole impression. She was simply extorting tips.
Overall — a very unpleasant experience. Neither the food nor the service is worth the money.
Atmosphere: 1
Food: 1
Service: 1
I generally don't give bad reviews. But I will keep it short.
They will push to serve you hot tea which is chargeable.
The food was not great too sour.
We got chicken fried rice and shrimp rice rice. It lacked flavor. General chicken tso was sour and too much corn flour. Even the siracha sauce was sour.
And they will take the liberty to take the tips without your permission.
Not going back again.
Atmosphere: 2
Food: 2
Service: 2
I don’t recommend this restaurant . It’s so dirty and they cheat you ，please be careful when you get the bill，Because the prices on the bill and the menu is different, they know you are the visitor so they will cheat you and charge the service fee. Check the google what the other people commented about it.
I wish I could give a negative review. Worst service, worst food, worst attitude! I would never ever suggest anyone to this place. Guys save your money and go somewhere else where you can quality food with quality taste.
Atmosphere: 1
Food: 1
Service: 1
The place is very dirty
Atmosphere: 1
Pretty bad
Atmosphere: 1
Food: 1
Service: 1
Everything was very good
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
I have been to Mainland, Shanghai, Hongkong and into the street restaurants. By far they have the dirtiest restaurants.
its just me, but if you do not clean up, your food aint clean. The food is a disappointment and Panda Express is better on quality and taste
Atmosphere: 1
Food: 1
Service: 3
This restaurant is very old school, on a weekday all the customer were over 70 years old crowd. Our service was a little slow. The food was average at best and a little expensive for the location and quality.
For out of town tourists, if you want to eat at an old school restaurant for the true locals, this is it. Only if you wanted to experience the real deal 😂
Atmosphere: 2
Food: 3
Service: 3
Upon arrival in San Francisco, we sought lunch in Chinatown and selected the Imperial Palace Restaurant. Our order comprised eight dim sum plates and one hot tea, totaling approximately $85, with a $12 gratuity. The dim sum quality was adequate, neither exceptional nor substandard. We also ordered a large portion of garlic lettuce for approximately $15. In summary, the dim sum was satisfactory. Restaurant patronage was moderate. While the pricing seemed somewhat elevated, we appreciated the food's consistently hot temperature.
May 2025 Cantonese resto serving traditional style Chinese cuisine.
The imperial monicker falls short of the decorated entrance and the spacious two level dining areas.
The food is very old style with large sized servings. Portion sizes though come out the same. But the food is well serve and come relatively quick.
Sanitation can be a bit spotty so the old custom of requesting for a bowl of hot water for rinsing you table set is still acceptable and recommended.
The service is served in typical Cantonese style - brisk, prompt, and no frills.
As mentioned the interiors are very much old and a bit worn. The toilet goes down a flight of stairs and is not senior friendly.
I am not a tourist in Chinatown -- having grown up in the Bay Area. Unfortunately, we decided to take a friend out for dim sum on a Monday jaunt. My favorite place is closed. Hence, we sauntered unto Imperial Palace as we were summoned with gusto by one of the servers.
It started to go downhill soon as we sat. It was 2 pm, how could dim sum take over 30 minutes to serve? Did she had to cross 3 blocks to get them? Our orders were good, good for a hungry group, not too impressive for one who knows dim sum and SFO Chinatown.
I can go on with more details. But let's just cut to the Chase. Food took forever. Service was negligent. (Its 1:30 pm!). The worst.... dishing out cash because there's an additional 3% charge for credit card and have the server run after you for being $1.50 short of the expected 15% tip. Our bill was $95 and change. I rounded off the pay that provided tip of $13+. The point is that hardly anything was good with the service and you're harassed to pay the minimum 15% tip. Uuuuugh!
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