Mila, Wu and the rest of the staff provided really exceptional service and special touches on Mother’s Day. Piano music was beautiful. Food was spectacular. Thank you Mila for going above and beyond when we faced a bit of a challenge, I’ll never forget your kindness.
Atmosphere: 5
Food: 5
Service: 5
Naomi
I recently hosted a bridal shower for my daughter at Laurel Court in the Fairmont Hotel in San Francisco, and it was truly an exceptional experience from start to finish.
From the planning stage, Riley, a sales manager, was incredibly responsive, and he answered all my questions and set up the event exactly as I requested and passed along my requests to the staff at the restaurant.
On the day of the event, everything was superbly executed. Eduardo, our host, ensured the tables were perfectly set up, and let me come in early to put a name place card at each seat. Tony and his team went above and beyond to make sure everything ran perfectly. Their attention to detail, warm service, and willingness to help—including taking photos of us in the hotel’s beautiful lobby—made the day even more memorable. Every person I worked with at the hotel was unbelievably kind and patient and I can’t say enough about them!
The high tea itself was wonderful, with delicious offerings and a refined presentation that impressed all of our guests. Also, the tea began with a glass of sparkling wine!
I highly recommend Laurel Court for anyone considering a bridal shower or special event. The high tea is perfect for a “come have tea with the bride-to-be” theme. The venue also makes it easy to host - you don’t need to provide any additional decorations because the room is lovely, and there was live piano music adding to the atmosphere. All the guests said they had a wonderful time and most of all my daughter was thrilled. The team truly exceeded expectations and helped create a beautiful, unforgettable celebration.
Atmosphere: 5
Food: 5
Service: 5
J. Turner Batdorf
This 5-star review is solely because of the excellence of Sean. I stay at The Fairmont once a year for work and while the hotel is great, I have always been so frustrated with breakfast. The food is mostly pretty good and the atomoshere is incredible (as you would expect with a hotel of this caliber). However, everytime I have gone to get breakfast, the service has been terribly slow and dismissive. That was until I sat in Sean’s section the last two days. He is attentive, kind, accurate, and calm. Simply put, he is a no doubt 10/10 server in every respect. To put it into perspective, my first day onsite was like prior years: it took over 1 hour and 10 minutes to get breakfast with one of the poor servers, making me late for my meeting. Yesterday and today with Sean? In and out in less than 30 minutes with someone who was friendly and put the guest first. Can’t say enough good things about him- he totally made my experience
Atmosphere: 5
Food: 4
Service: 5
Zoe Burrow
Terrible food, especially for the price, which is shame given how lovely the hotel is!
Atmosphere: 5
Food: 1
Service: 2
Doctor
I was hosting a visit by colleagues from Pennsylvania service was perfect and impeccable as always food was perfect my colleagues were very impressed by every part an aspect and process and procedure and restaurants at the Fairmont and they promised to return to the Fairmont next time they come to san francisco
Katja
Das Restaurant ist quasi die Hotelhalle ohne Fenster. Es ist riesig von daher ist die Atmosphäre nur bedingt gemütlich. Die Essens Auswahl ist beschränkt auf wenige Gerichte. Es ist aber für jeden was zu finden. Dagegen ist die Weinkarte sehr groß und mit schöner Auswahl. Wenn man keinen Wert auf gemütliche Essens Atmosphäre legt, nicht mehr als vier Personen am Tisch sitzen sollen, dann ok mit Bar Charakter. Für Gruppen völlig ungeeignet
Cory Contini
Only had breakfast here a couple times but it was just what we needed to start the day off right. I especially loved the warm and attentive service but even more so, the lovely decor and ambiance. A relic of a time gone by.
Atmosphere: 5
Food: 5
Service: 5
Jane A.
This is a great place to eat when doing anything on Nob Hill! The setting is lovely, the food was delicious, and the service was wonderful. I highly recommend it!
alfonso galas
Are reserved table was given to someone else, after having to wait an additional 10 minutes to be seated in our reserved table, we waited for over 30 minutes just to place in order. Poor service from our waiter. Our food was nit only under cooked but the portions were inadequate. My plate came with beans, I was actually able to count them, just over one dozen Pinto beans. I guess they're imported. Gratuity was automatically added to our bill, even tho it was only two of us eating. Tips are based on quality of food and service, of which this restaurant did so poorly. To top it off I had to pay $50 just to park. This is the first time I've eaten at a restaurant and leaving still hungry. I do not recommend eating here.
Atmosphere: 4
Food: 1
Service: 1
David
Wonderful Valentine's Day experience, the piano player was delightful, the food was quite nice and well prepared. The ambience was amazing as well.
We had a very nice relaxing dinner on Valentine's Day. The food arrive nice and fresh and hot .Delicious ingredients. I had the Scottish salmon and it was delicious. It's such a beautiful dining room .
Roxalana
Beautiful atmosphere for sure, love the live piano, was classy for a Valentine's day dinner—I will say, the portions and general food taste were definitely subpar for the price. Probably wouldn't go again, but it was nice.
Kevin
We made a reservation for high tea. When we arrived to our reservation we were made aware that high tea would only be available at 1 pm, no exceptions. So disappointed because I could not find this stipulation on Open Table the restaurant's website.
Nesrin
Servis is badd,the food isnt worht to its price i mean what you oay and what you receive, nit in a bad attitude, the some employers are not aware of the concept of restaurant and. Cared about less hospitality towards guests
Davyd
Dinner was 3/10 overall. Poor service, waiters taking too long to serve 7 people, frustrated.
Mila, Wu and the rest of the staff provided really exceptional service and special touches on Mother’s Day. Piano music was beautiful. Food was spectacular. Thank you Mila for going above and beyond when we faced a bit of a challenge, I’ll never forget your kindness.
Atmosphere: 5
Food: 5
Service: 5
I recently hosted a bridal shower for my daughter at Laurel Court in the Fairmont Hotel in San Francisco, and it was truly an exceptional experience from start to finish.
From the planning stage, Riley, a sales manager, was incredibly responsive, and he answered all my questions and set up the event exactly as I requested and passed along my requests to the staff at the restaurant.
On the day of the event, everything was superbly executed. Eduardo, our host, ensured the tables were perfectly set up, and let me come in early to put a name place card at each seat. Tony and his team went above and beyond to make sure everything ran perfectly. Their attention to detail, warm service, and willingness to help—including taking photos of us in the hotel’s beautiful lobby—made the day even more memorable. Every person I worked with at the hotel was unbelievably kind and patient and I can’t say enough about them!
The high tea itself was wonderful, with delicious offerings and a refined presentation that impressed all of our guests. Also, the tea began with a glass of sparkling wine!
I highly recommend Laurel Court for anyone considering a bridal shower or special event. The high tea is perfect for a “come have tea with the bride-to-be” theme. The venue also makes it easy to host - you don’t need to provide any additional decorations because the room is lovely, and there was live piano music adding to the atmosphere. All the guests said they had a wonderful time and most of all my daughter was thrilled. The team truly exceeded expectations and helped create a beautiful, unforgettable celebration.
Atmosphere: 5
Food: 5
Service: 5
This 5-star review is solely because of the excellence of Sean. I stay at The Fairmont once a year for work and while the hotel is great, I have always been so frustrated with breakfast. The food is mostly pretty good and the atomoshere is incredible (as you would expect with a hotel of this caliber). However, everytime I have gone to get breakfast, the service has been terribly slow and dismissive. That was until I sat in Sean’s section the last two days. He is attentive, kind, accurate, and calm. Simply put, he is a no doubt 10/10 server in every respect. To put it into perspective, my first day onsite was like prior years: it took over 1 hour and 10 minutes to get breakfast with one of the poor servers, making me late for my meeting. Yesterday and today with Sean? In and out in less than 30 minutes with someone who was friendly and put the guest first. Can’t say enough good things about him- he totally made my experience
Atmosphere: 5
Food: 4
Service: 5
Terrible food, especially for the price, which is shame given how lovely the hotel is!
Atmosphere: 5
Food: 1
Service: 2
I was hosting a visit by colleagues from Pennsylvania service was perfect and impeccable as always food was perfect my colleagues were very impressed by every part an aspect and process and procedure and restaurants at the Fairmont and they promised to return to the Fairmont next time they come to san francisco
Das Restaurant ist quasi die Hotelhalle ohne Fenster. Es ist riesig von daher ist die Atmosphäre nur bedingt gemütlich. Die Essens Auswahl ist beschränkt auf wenige Gerichte. Es ist aber für jeden was zu finden. Dagegen ist die Weinkarte sehr groß und mit schöner Auswahl. Wenn man keinen Wert auf gemütliche Essens Atmosphäre legt, nicht mehr als vier Personen am Tisch sitzen sollen, dann ok mit Bar Charakter. Für Gruppen völlig ungeeignet
Only had breakfast here a couple times but it was just what we needed to start the day off right. I especially loved the warm and attentive service but even more so, the lovely decor and ambiance. A relic of a time gone by.
Atmosphere: 5
Food: 5
Service: 5
This is a great place to eat when doing anything on Nob Hill! The setting is lovely, the food was delicious, and the service was wonderful. I highly recommend it!
Are reserved table was given to someone else, after having to wait an additional 10 minutes to be seated in our reserved table, we waited for over 30 minutes just to place in order. Poor service from our waiter. Our food was nit only under cooked but the portions were inadequate. My plate came with beans, I was actually able to count them, just over one dozen Pinto beans. I guess they're imported. Gratuity was automatically added to our bill, even tho it was only two of us eating. Tips are based on quality of food and service, of which this restaurant did so poorly. To top it off I had to pay $50 just to park. This is the first time I've eaten at a restaurant and leaving still hungry. I do not recommend eating here.
Atmosphere: 4
Food: 1
Service: 1
Wonderful Valentine's Day experience, the piano player was delightful, the food was quite nice and well prepared. The ambience was amazing as well.
Restaurantji Recommends
We had a very nice relaxing dinner on Valentine's Day. The food arrive nice and fresh and hot .Delicious ingredients. I had the Scottish salmon and it was delicious. It's such a beautiful dining room .
Beautiful atmosphere for sure, love the live piano, was classy for a Valentine's day dinner—I will say, the portions and general food taste were definitely subpar for the price. Probably wouldn't go again, but it was nice.
We made a reservation for high tea. When we arrived to our reservation we were made aware that high tea would only be available at 1 pm, no exceptions. So disappointed because I could not find this stipulation on Open Table the restaurant's website.
Servis is badd,the food isnt worht to its price i mean what you oay and what you receive, nit in a bad attitude, the some employers are not aware of the concept of restaurant and. Cared about less hospitality towards guests
Dinner was 3/10 overall. Poor service, waiters taking too long to serve 7 people, frustrated.
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