I went for dinner for the first time with my wife who was celebrating her birthday. It was 9 o'clock at night and the restaurant was empty with few tables being served. We entered and were directed to the table to wait for the waitress. 15 minutes passed, we waited for service and absolutely no one came to our table to serve us. We lost our patience, got up and left. Terrible service, despicable service.
Atmosphere: 1
Food: 1
Service: 1
Rio Vista Estates
Mel's Kitchen has taken care of me during my stays to visit my husband in a San Francisco hospital. Great service with all the servers. Caring and compassionate. Best of all really good food.
Atmosphere: 5
Food: 5
Service: 5
Rafael M.
I ordered the steak and eggs. The waiter at the beginning was nice. He smiled as he gave me options. Thing is, I never saw him again after that. I received a cold, overcooked steak. Not medium like I ordered. But there was literally no one there to rectify. I had to look for someone to get the bill. The staff were huddled in the corner speaking Spanish among themselves. The eggs weren’t bad bad the potatoes were chewy and undercooked. I don’t expect much from this awful city in decline, but this was one of the worst meals I’ve had during my trip. Do not recommend.
Atmosphere: 2
Food: 1
Service: 1
Akira
AMBIENCE: Haven't been to a Mel's in awhile so I thought this place was something different lol This location is decorated nicely like a retro diner with a darker/warmer kind of vibe. FOOD: Food came out pretty quick. Got spaghetti & it wasn't too bad, good portion size & the meatballs tasted really good. My mom got the fish & chips & that was a no for her. It was obvious that they were frozen & not fresh. The vanilla milkshake was my favorite part! OVERALL: Chose this place because it's attached to the hotel I stayed at & it had a door directly leading to the hotel lobby. An okay option if you're in the area & don't feel heading out at night or ordering food off an app.
Parking: because it's located at a major intersection you may have to find parking down a block or pay to park in a public garage.
Atmosphere: 4
Food: 3
Service: 5
Stephani Jacobson
The food is good with generous portions, but the service really makes this place great!
Atmosphere: 4
Food: 5
Service: 5
Mary Lusher
Waitress was knowledgeable,very pleasant & quick to wait on us. Food was delicious, very ample & cooked as wanted. I got a mushroom burger,came with fries,friend got Mel's burger no cheese,with fries & we split an order of onions rings. I could not finish mine so much food. I am handicapped,using a cane. When I started back to restroom waitress came up,gave me her elbow to help me. The bathroom was spotless like the restaurant. If I were staying longer I would go back in a heartbeat.
Dzu Nguyen
Okay, look: I get it. It's a Mel's, local chain of poopy food and even mediocre service expectations. However, I've visited many a Mel's and had anywhere between a passable and good experience!
This visit set the bar the lowest in recent memory. I'm not even talking about "service": I'm talking about food. I ordered the $33 steak and eggs, which should be a baseball, NY steak and what I got was a sliver of a 4oz, thin cut and overcooked.
Do not go here: if you must Mel's, cruise down to Geary and Arguello and have a better experience. This is not the place to be.
Atmosphere: 1
Food: 2
Service: 2
Douglas Carey
The food was okay but nothing special. When we got in there that day, there was a smell of a burnt pan or something stinking up the restaurant. We ate there anyway. Cause it gets pretty good ratings. The patty met was just a hamburger patty on rye bread and didn't fill the bun like a paddy melt should. The taste was good, though, just kinda thick butter. Nice cold beers, though. And the prices were as good as any place else around there.
Atmosphere: 4
Food: 3
Service: 4
TJat484
This is the amount of extra milkshake they give you now days lol 10 bucks
Atmosphere: 3
Food: 2
Service: 3
Tony Darribeau
Great breakfast, very welcoming and pleasant staff and very clean restaurant ??I recommend this place??
Had a great diner style breakfast (French toast, eggs, bacon). Surprised bout the complaints about things being greasy—it’s a diner!
Runkin
Wait time is different for some people, blamed on computer glitch that required them to retake the order after waiting 20min. I understand the retake for POS purposes ..but did the kitchen have to redo the order? The next table ( came after us) got their food on time with no issue
Atmosphere: 1
Food: 1
Service: 1
Bob Sharpe
Mels is good but the menu photographs are un readable on the phone. Somebody just snapped some pictures and plugged them in and forgot all about looking at it.
Rob Black
Was greeted and seated quickly, then waited nearly 25 minutes for our order to be taken. There were only about three other customers in the restaurant, so it's not like they were too busy. Service staff was polite but very rarely available during the meal. Food was only OK. Took another 20 minutes or so to get the bill at the end. They might be understaffed, but given how few people were there, I think this was just staff being inattentive. We won't be back.
Atmosphere: 4
Food: 3
Service: 1
Stephen Rowe
I came into have a drink since I stayed at the Marriott connected to it. Well right as I walked in and sat at the bar, I was told they weren’t going to serve any food since a group of 40 walked in. There were total of 3 servers that night and like 6 of us on the bar top. Well I told them I was only there for a drink, well 40 minutes went by and nobody stopped to get my drink order, I was sitting there since I had a buddy down there drinking water and waiting to put his drink order in. So we just talked, about 1 hour 15 minutes go by someone asked me what I wanted. I said I’ll get a water to start off with and then an espresso martini. Well, 30 minutes go by the server comes back and said they weren’t allowed to make an espresso martini, didn’t even give me a reason. So I started to take pictures of the bar area to show they had the ingredients to make it, then 10 minutes later another guy walks up and says they can make it now. Well he made it so clear it tasted horrible. I told him it’s fine but he insisted he make it right, well let’s just say the remade version was way worse than the first. Worst espresso martini ever and I never got my water. This place is a joke and I wouldn’t recommend anyone to go there.
I went for dinner for the first time with my wife who was celebrating her birthday. It was 9 o'clock at night and the restaurant was empty with few tables being served. We entered and were directed to the table to wait for the waitress. 15 minutes passed, we waited for service and absolutely no one came to our table to serve us. We lost our patience, got up and left. Terrible service, despicable service.
Atmosphere: 1
Food: 1
Service: 1
Mel's Kitchen has taken care of me during my stays to visit my husband in a San Francisco hospital. Great service with all the servers. Caring and compassionate. Best of all really good food.
Atmosphere: 5
Food: 5
Service: 5
I ordered the steak and eggs. The waiter at the beginning was nice. He smiled as he gave me options. Thing is, I never saw him again after that. I received a cold, overcooked steak. Not medium like I ordered. But there was literally no one there to rectify. I had to look for someone to get the bill. The staff were huddled in the corner speaking Spanish among themselves. The eggs weren’t bad bad the potatoes were chewy and undercooked. I don’t expect much from this awful city in decline, but this was one of the worst meals I’ve had during my trip.
Do not recommend.
Atmosphere: 2
Food: 1
Service: 1
AMBIENCE: Haven't been to a Mel's in awhile so I thought this place was something different lol This location is decorated nicely like a retro diner with a darker/warmer kind of vibe.
FOOD: Food came out pretty quick. Got spaghetti & it wasn't too bad, good portion size & the meatballs tasted really good. My mom got the fish & chips & that was a no for her. It was obvious that they were frozen & not fresh. The vanilla milkshake was my favorite part!
OVERALL: Chose this place because it's attached to the hotel I stayed at & it had a door directly leading to the hotel lobby. An okay option if you're in the area & don't feel heading out at night or ordering food off an app.
Parking: because it's located at a major intersection you may have to find parking down a block or pay to park in a public garage.
Atmosphere: 4
Food: 3
Service: 5
The food is good with generous portions, but the service really makes this place great!
Atmosphere: 4
Food: 5
Service: 5
Waitress was knowledgeable,very pleasant & quick to wait on us. Food was delicious, very ample & cooked as wanted. I got a mushroom burger,came with fries,friend got Mel's burger no cheese,with fries & we split an order of onions rings. I could not finish mine so much food. I am handicapped,using a cane. When I started back to restroom waitress came up,gave me her elbow to help me. The bathroom was spotless like the restaurant. If I were staying longer I would go back in a heartbeat.
Okay, look: I get it. It's a Mel's, local chain of poopy food and even mediocre service expectations. However, I've visited many a Mel's and had anywhere between a passable and good experience!
This visit set the bar the lowest in recent memory. I'm not even talking about "service": I'm talking about food. I ordered the $33 steak and eggs, which should be a baseball, NY steak and what I got was a sliver of a 4oz, thin cut and overcooked.
Do not go here: if you must Mel's, cruise down to Geary and Arguello and have a better experience. This is not the place to be.
Atmosphere: 1
Food: 2
Service: 2
The food was okay but nothing special. When we got in there that day, there was a smell of a burnt pan or something stinking up the restaurant. We ate there anyway. Cause it gets pretty good ratings. The patty met was just a hamburger patty on rye bread and didn't fill the bun like a paddy melt should. The taste was good, though, just kinda thick butter. Nice cold beers, though. And the prices were as good as any place else around there.
Atmosphere: 4
Food: 3
Service: 4
This is the amount of extra milkshake they give you now days lol 10 bucks
Atmosphere: 3
Food: 2
Service: 3
Great breakfast, very welcoming and pleasant staff and very clean restaurant ??I recommend this place??
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Had a great diner style breakfast (French toast, eggs, bacon). Surprised bout the complaints about things being greasy—it’s a diner!
Wait time is different for some people, blamed on computer glitch that required them to retake the order after waiting 20min. I understand the retake for POS purposes ..but did the kitchen have to redo the order? The next table ( came after us) got their food on time with no issue
Atmosphere: 1
Food: 1
Service: 1
Mels is good but the menu photographs are un readable on the phone. Somebody just snapped some pictures and plugged them in and forgot all about looking at it.
Was greeted and seated quickly, then waited nearly 25 minutes for our order to be taken. There were only about three other customers in the restaurant, so it's not like they were too busy. Service staff was polite but very rarely available during the meal. Food was only OK. Took another 20 minutes or so to get the bill at the end. They might be understaffed, but given how few people were there, I think this was just staff being inattentive. We won't be back.
Atmosphere: 4
Food: 3
Service: 1
I came into have a drink since I stayed at the Marriott connected to it. Well right as I walked in and sat at the bar, I was told they weren’t going to serve any food since a group of 40 walked in. There were total of 3 servers that night and like 6 of us on the bar top. Well I told them I was only there for a drink, well 40 minutes went by and nobody stopped to get my drink order, I was sitting there since I had a buddy down there drinking water and waiting to put his drink order in. So we just talked, about 1 hour 15 minutes go by someone asked me what I wanted. I said I’ll get a water to start off with and then an espresso martini. Well, 30 minutes go by the server comes back and said they weren’t allowed to make an espresso martini, didn’t even give me a reason. So I started to take pictures of the bar area to show they had the ingredients to make it, then 10 minutes later another guy walks up and says they can make it now. Well he made it so clear it tasted horrible. I told him it’s fine but he insisted he make it right, well let’s just say the remade version was way worse than the first. Worst espresso martini ever and I never got my water. This place is a joke and I wouldn’t recommend anyone to go there.
Atmosphere: 1
Food: 1
Service: 1
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