Amazing authentic Thai flavors! Chef Alex and his team go above and beyond with their service and attention to detail. Do yourself a favor and dine in for the full service experience. Order everything! Especially the Pad Se Ew!. 10 starts!
Atmosphere: 5
Food: 5
Service: 5
dipak shahi
No good response
Atmosphere: 1
Food: 1
Service: 1
Danielle
I came in to One Waan and ordered, and let them know I have a gluten and a soy allergy when ordering. When I got home, I was plating up my food, and realized that there was a big chunk of fried tofu on my plate! Fried tofu is soy, and is also not safe for a gluten allergy unless fried in a separate fryer from any items containing gluten. It was not listed on their menu as an ingredient in my order. I have celiac disease, so the fried tofu had cross-contaminated my entire plate, including my other food.
I contacted One Waan to let them know there was fried tofu in my order, and they were shockingly rude and argumentative about their mistake. I am a Black woman, look young, had just come from roller skating and was in street clothes--this was a racist micro aggression (honestly, a macroaggression).
They said there was no tofu in the order, then they said that the tofu was gluten free, then they said (angrily!) that no gluten free customers ever complained about the tofu--implying that I was lying about the issue. I was trying to explain that I have allergies, and that regardless of whether they think it's safe for people with celiac disease (it absolutely is not) I'm also allergic to soy, I told them that when I ordered, and tofu is soy.
Instead of owning their mistake and offering to make it right, they argued with me and subjected me to racism. After at first saying there was no tofu in my order, they later said there is always tofu in this food, anywhere you ever go there will be tofu in it--which is both a lie and also for some reason they were acting like I've never had Thai food before. Baby, WHAT? I speak 4 languages, went to an ivy league college, and ordered $70 worth of food because I wanted a lil snack. Miss me with acting like I'M the uninformed one in this interaction. Y'all are the ones who served tofu to someone who can't have SOY.
When they finally said they would remake it, I said, Okay, thank you for remaking it for me--and they HUNG UP ON ME.
The neighborhood One Waan is in is not always friendly to Black people, and apparently One Waan is no exception. Their whole response was unprofessional, rude, and ridiculous. They made a mistake that could have made me VERY sick, and acted like I was trying to get free food out of it. They ultimately remade my food, but not after making me wade through racism--I would say that trade off is NOT a fair one. I wish I had just asked for a refund because even my remade food was filled with half bean sprouts.
I'm disgusted by the way the folks here acted. They were nice to my face when I came back to pick up the remade food, but that doesn't hide the racism in their assumptions and their treatment of me on the phone. Honestly, it makes it worse--it shows me they knew better and could have done better, and they still CHOSE to treat me that way.
Atmosphere: 1
Food: 1
Service: 1
Rich S
I thought it was all really good.
Atmosphere: 5
Food: 5
Service: 5
J
Excellent food! Some of the best Thai food around the city!
Atmosphere: 5
Food: 5
Service: 5
Madison Riley
Clean place, prompt service, and above all delicious food! Doing takeaway or eating in, it’s just my top choice for Thai food in the city
Atmosphere: 5
Food: 5
Service: 5
Ana Botello
Came here for dinner. The food looked beautiful in photos and they had great reviews. The place looked nice. Our server looked annoyed with us as we ordered. It was hours before closing so idk if he was having a bad day but he seemed annoyed. We asked how spicy food came and requested spicy. The food was pretty and came with flowers. We got veggie spring rolls and those were good. The pad Thai was flavorless and not spicy at all. One of the other servers brought us some extra spice but overall very disappointing. We should try again for a curry or other dish but hopefully with a different server.
Atmosphere: 3
Food: 3
Service: 2
Khagaraj Poudel
Great explanation
Atmosphere: 5
Food: 5
Service: 5
Kelly Fine
I came here with some family members with celiac disease. We asked about gluten free options and they were super accommodating, making sure to avoid any cross contamination whatsoever. It was so reassuring and the food was great! We had the green curry fried rice (without soy sauce), pumpkin curry and pad Thai (without fried tofu)
Atmosphere: 5
Food: 5
Service: 5
K Gomez
Delivery. High prices now but half-size servings with overcooked meat and undercooked veggies! Haven't eaten here in years, so didn't expect bland Tom Kha soup with overcooked chicken and Red curry with over-cooked, tasteless pork, under-cooked eggplant, and bland, non-spicy curry--what little they gave me. This place is awful now! $48 with delivery and without a tip was way too expensive for two common Thai dishes! This was the worst Thai I've eaten! Even the cheapest places in Thailand are better than this. Skip it! You will spend way too much money for bad food that will leave you still hungry!
The business response tells you that they don't care about customer feedback or customer satisfaction. The owner's insulting response telling me to go to Panda Express was removed. My response was that Panda Express is at least cheap and consistent. Go to Nute's on Cortland Street if you want authentic, hot Drunken Noodles and more!
Refused happy hour. We were trying to make it in time, arrived 5:50. When we ordered at 5:57 we were told there were no happy hour prices, although the menu says it is until 6 PM. Three drinks and two appetizers $60. We intended to dine but changed our mind when we felt nickle n dimed. Food good n service otherwise attentive. $12 wine measured 3 ounce pour.
Atmosphere: 3
Food: 5
Service: 2
Fure Sherpa
Beware people!!! her hand and nail was real dirty,not even use gloves delivery food packing taking form garbage bag also her attitude.
Atmosphere: 1
Food: 1
Service: 1
steve grgich
Garlic black pepper beef , no spice, bland, advertised jalapeno, couldn’t find any .used to be ok place. Panang curry, bland boiled chicken like soup, not edible. Will return to Regant Thai on church, last dinner at one wann. Very disappointed. Should have thrown $50. Out the window.
Food: 1
James-Michael Leahy
Worst tom yum soup I have ever had
Food: 2
K. Daniels (Papai)
Delicious food, friendly service, and convenient location!! In a world of Thai restaurants, One Waan is taking the time to make each plate a special meal. We will come back and tell our friends!!
Wheelchair accessibility: Easy access for wheelchairs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup, Sticky Rice, Green Curry Fried Rice
Amazing authentic Thai flavors! Chef Alex and his team go above and beyond with their service and attention to detail. Do yourself a favor and dine in for the full service experience. Order everything! Especially the Pad Se Ew!. 10 starts!
Atmosphere: 5
Food: 5
Service: 5
No good response
Atmosphere: 1
Food: 1
Service: 1
I came in to One Waan and ordered, and let them know I have a gluten and a soy allergy when ordering. When I got home, I was plating up my food, and realized that there was a big chunk of fried tofu on my plate! Fried tofu is soy, and is also not safe for a gluten allergy unless fried in a separate fryer from any items containing gluten. It was not listed on their menu as an ingredient in my order. I have celiac disease, so the fried tofu had cross-contaminated my entire plate, including my other food.
I contacted One Waan to let them know there was fried tofu in my order, and they were shockingly rude and argumentative about their mistake. I am a Black woman, look young, had just come from roller skating and was in street clothes--this was a racist micro aggression (honestly, a macroaggression).
They said there was no tofu in the order, then they said that the tofu was gluten free, then they said (angrily!) that no gluten free customers ever complained about the tofu--implying that I was lying about the issue. I was trying to explain that I have allergies, and that regardless of whether they think it's safe for people with celiac disease (it absolutely is not) I'm also allergic to soy, I told them that when I ordered, and tofu is soy.
Instead of owning their mistake and offering to make it right, they argued with me and subjected me to racism. After at first saying there was no tofu in my order, they later said there is always tofu in this food, anywhere you ever go there will be tofu in it--which is both a lie and also for some reason they were acting like I've never had Thai food before. Baby, WHAT? I speak 4 languages, went to an ivy league college, and ordered $70 worth of food because I wanted a lil snack. Miss me with acting like I'M the uninformed one in this interaction. Y'all are the ones who served tofu to someone who can't have SOY.
When they finally said they would remake it, I said, Okay, thank you for remaking it for me--and they HUNG UP ON ME.
The neighborhood One Waan is in is not always friendly to Black people, and apparently One Waan is no exception. Their whole response was unprofessional, rude, and ridiculous. They made a mistake that could have made me VERY sick, and acted like I was trying to get free food out of it. They ultimately remade my food, but not after making me wade through racism--I would say that trade off is NOT a fair one. I wish I had just asked for a refund because even my remade food was filled with half bean sprouts.
I'm disgusted by the way the folks here acted. They were nice to my face when I came back to pick up the remade food, but that doesn't hide the racism in their assumptions and their treatment of me on the phone. Honestly, it makes it worse--it shows me they knew better and could have done better, and they still CHOSE to treat me that way.
Atmosphere: 1
Food: 1
Service: 1
I thought it was all really good.
Atmosphere: 5
Food: 5
Service: 5
Excellent food! Some of the best Thai food around the city!
Atmosphere: 5
Food: 5
Service: 5
Clean place, prompt service, and above all delicious food! Doing takeaway or eating in, it’s just my top choice for Thai food in the city
Atmosphere: 5
Food: 5
Service: 5
Came here for dinner. The food looked beautiful in photos and they had great reviews. The place looked nice. Our server looked annoyed with us as we ordered. It was hours before closing so idk if he was having a bad day but he seemed annoyed. We asked how spicy food came and requested spicy. The food was pretty and came with flowers. We got veggie spring rolls and those were good. The pad Thai was flavorless and not spicy at all. One of the other servers brought us some extra spice but overall very disappointing. We should try again for a curry or other dish but hopefully with a different server.
Atmosphere: 3
Food: 3
Service: 2
Great explanation
Atmosphere: 5
Food: 5
Service: 5
I came here with some family members with celiac disease. We asked about gluten free options and they were super accommodating, making sure to avoid any cross contamination whatsoever. It was so reassuring and the food was great! We had the green curry fried rice (without soy sauce), pumpkin curry and pad Thai (without fried tofu)
Atmosphere: 5
Food: 5
Service: 5
Delivery. High prices now but half-size servings with overcooked meat and undercooked veggies! Haven't eaten here in years, so didn't expect bland Tom Kha soup with overcooked chicken and Red curry with over-cooked, tasteless pork, under-cooked eggplant, and bland, non-spicy curry--what little they gave me. This place is awful now! $48 with delivery and without a tip was way too expensive for two common Thai dishes! This was the worst Thai I've eaten! Even the cheapest places in Thailand are better than this. Skip it! You will spend way too much money for bad food that will leave you still hungry!
The business response tells you that they don't care about customer feedback or customer satisfaction. The owner's insulting response telling me to go to Panda Express was removed. My response was that Panda Express is at least cheap and consistent. Go to Nute's on Cortland Street if you want authentic, hot Drunken Noodles and more!
Food: 1
Service: 2
Restaurantji Recommends
Refused happy hour. We were trying to make it in time, arrived 5:50. When we ordered at 5:57 we were told there were no happy hour prices, although the menu says it is until 6 PM. Three drinks and two appetizers $60. We intended to dine but changed our mind when we felt nickle n dimed. Food good n service otherwise attentive. $12 wine measured 3 ounce pour.
Atmosphere: 3
Food: 5
Service: 2
Beware people!!!
her hand and nail was real dirty,not even use gloves delivery food packing taking form garbage bag also her attitude.
Atmosphere: 1
Food: 1
Service: 1
Garlic black pepper beef , no spice, bland, advertised jalapeno, couldn’t find any .used to be ok place.
Panang curry, bland boiled chicken like soup, not edible.
Will return to Regant Thai on church, last dinner at one wann.
Very disappointed. Should have thrown $50. Out the window.
Food: 1
Worst tom yum soup I have ever had
Food: 2
Delicious food, friendly service, and convenient location!!
In a world of Thai restaurants, One Waan is taking the time to make each plate a special meal.
We will come back and tell our friends!!
Wheelchair accessibility: Easy access for wheelchairs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup, Sticky Rice, Green Curry Fried Rice
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