Peets Coffee

The new tablets for ordering slows everything down. It takes forever.

And the manager at 6:30 is rude. Impatient and bossy with staff and customers.

The worst experience. Avoid.

Atmosphere: 1

Food: 2

Service: 1

Terrible coffee, terrible pastries, overpriced and bad service. Horrible experience overall don’t waste your money here.

Horrible service, extremely rude. Especially the one wearing a black mask and glasses on 8/2/25 morning. Treating customers with an attitude, as if the customers are annoying her for purchasing coffee. No concept of servicing customers.

Atmosphere: 1

Food: 1

Service: 1

I’ve had drip coffee out of MRE heaters and silver bullets in war zones around the world that tasted better than what I was just served at Peet’s in SFO. The drip was burnt, bitter, and borderline undrinkable. I grabbed a fresh latte hoping for redemption—it was slightly better, but still far from what you'd expect from a brand with Peet’s reputation.

And the best part? The bush-league, rude employees who made it clear they’d rather be anywhere else.

This isn’t just a one-off. It’s a full-system failure—on quality, service, and pride in your product. If the owners are paying attention: your coffee is an embarrassment to your brand. You should honestly consider changing your name to Sheets, because Peet’s clearly isn’t showing up anymore.

Fix it. You’re at one of the busiest airports in the country—right now, you’re just leaving a bad taste in everyone’s mouth.

Atmosphere: 2

Food: 1

Service: 1

I normally don’t leave reviews, but the service was that bad. Please don’t waste your money here

Waste of money, rude and inept staff, sold us an item that they ran out of and refused to refund.

Very rude workers and doesn’t accept peets app

Terrible service and rude staff. They won’t help elders with the kiosks and they won’t give you a receipt if the machine is out of paper. If you are going to E gates wait because there is a better cafe later on and a bit cheaper.
Coffee was ok, the pastry is like chewing a brick.

Atmosphere: 1

Food: 1

Service: 1

Pretty dumb removing employees taking orders. The service has grown exponentially slow since inserting those damn self-checkout stations. Do better Peets

Atmosphere: 1

Food: 1

Service: 1

Only having self order kiosks make for a chaotic ordering experience. Food and coffee decent for the airport

Atmosphere: 3

Food: 4

Service: 1

Str8 trash. They don't want to help you directly and insist you use the kiosk in spite of you not being able to do much to customize your drink on it. Scone was garbage. Drinks were even more garbage. Seen peets out there in the wild but this is the first one I went to because I always had a feeling it was booty and they certainly verified my suspicions 😂👎🏻

Atmosphere: 1

Food: 1

Service: 1

Don’t waste your time with the online order, doesn’t work. Incredibly long and slow line, would recommend going elsewhere

Rudest staff of all time. I wanted a hot chocolate and waited in line for 15 mins, not able to find what I want. Raised my hand and got ignored. I gave up and stood on the line for manual order. Then the barista helped another customer and went rolled her eyes coming to help me after another 5 mins of waiting. It took me this long to order and I genuinely was just not able to find an item. Learn your manners or quit service industry

would not accept legal tender.

Service: 1

Shame on Peet's for this absolute garbage customer service location. Two surly employees that have ZERO interest in serving customers.

Atmosphere: 1

Service: 1