My go to breakfast and coffee spot, but by god they need a different system for time estimation / orders or better coordination among the staff. Multiple times now that I’ve ordered my coffee for x time, received it 10 min later, and then just see my sandwich getting warmed up. I’m sorry to sound like a Karen over a 15 min delay, but if you’re going to put time estimations for people with early morning meetings, at least they need to be accurate!!
Atmosphere: 5
Food: 5
Service: 3
Vincent Johnson
Pour overs! Yay! Fast and friendly service every time! They remember my name! Yummy!
Atmosphere: 4
Food: 4
Service: 4
Davon Terry
Excellent place with great staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Coffee Rose, Croissant
Fernanda Duarte
While waiting in line I was disgusted and in shock to see the person at the register wear the same latex gloves while handling the register (touching money), iPad and grabbing people’s food out of the oven (So so unsanitary) I will definitely not be going back to this Philz location. The person at the register was also really careless and getting the food out was more important than greeting the customer or at least letting them know he’ll be right with them. He also made a mistake of calling my drink out as cold when I specifically said “hot not cold” I had to wait a lot longer than I should have…terrible service.
Food: 1
Service: 1
Jeremy Geiger
Taste 5/5, Health 4/5, Interior 4/5, Seating 3/5, Location 4/5, Service 4/5, Cleanliness 4/5, Value 3/5.
Atmosphere: 4
Food: 5
Service: 4
Dorothy Read
This was at the beautiful Transbay Terminal in SF, and was my first time at a Philz. The entrance door's "Disabled" opening mechanism wasn't functioning, so I struggled with the heavy door. Just inside, an idle server watched me struggling, chuckled, and said the opener hasn't been working for awhile -- I guess that's cool with Philz. When I ordered coffee, he asked if I wanted milk and sugar, and I said yes. Down the bar, the cup of coffee showed up with the amount and kind of milk and sugar Philz must think is just right for every customer. I'll chalk these irritants up to my not knowing the culture here. After all, I was Fresh-Off-The-Bus from the East Bay.Wheelchair accessibility: The entrance door's disabled openers weren't functioning, and an idle employee just watched customer struggling with the door, but didn't help.
Double S.
Over the summer I ordered via TooGoodToGo, which this location offers regularly. I received a few pastries and a couple of cookies for $4.33. I'd buy again if I was in the area, but probably wouldn't go out of my way.
Calla Martyn
Delicious as always but one of the slowest locations I've been to. There was only one person in front of me and after 10 minutes my order still wasn't ready. Seems to be a high volume of online orders that get prioritized. I was gonna miss my bus so ended up having to just leave and lose the $6. They should probably switch this to a mobile order only site and just lose the walk up ordering
Food: 5
Service: 2
Hannah D.
this location is absolutely lovely!! Mark was so kind and helpful in recommending drinks and bring overall a lovely human. the entire cafe was a wonderful and safe atmosphere to be in. thank you philz and all the workers :)
My experience at this place was absolutely disastrous. I decided to try their so-called coffee mocha, but what I received was a complete disappointment. I waited for a frustrating 45 minutes only to be handed a cold and horribly tasting coffee. Seriously? Did it really take that long for something so simple?But that's not all, the most infuriating part was watching them serve the orders of customers who came in after me. Do they have no sense of order or priority? I felt completely ignored and undervalued as a customer, while others were attended to without any issues.The abysmal service they provide at this place is simply unacceptable. Not only did they fail in delivering a decent quality product, but they also demonstrated a complete lack of organization and respect towards those of us who trusted them to enjoy a simple cup of coffee. I would not recommend this place to my worst enemy. It's a complete waste of time and money!
Atmosphere: 1
Food: 1
Service: 1
Sarah Roggenkamp
The service here is so energetic!! They really make a good morning an amazing morning ❤️❤️ soooo helpful ❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philtered Cold Brew House Style
Galaxy King
Half an hour before closing, it was necessary to argue about using the toilets… even though we were consuming coffee… we insisted on using it, the employee turned around and said a certain unfriendly word… a-hole… unbelievable! where’s the friendliness gone?! coffee is ok.
Service: 1
Ray Kwong
Chill in mornings
Andrew Szy
Long long wait for coffee, we paid but left after a 30 minute wait...
Hours posted on door are incorrect
Atmosphere: 1
Food: 1
Service: 1
My go to breakfast and coffee spot, but by god they need a different system for time estimation / orders or better coordination among the staff. Multiple times now that I’ve ordered my coffee for x time, received it 10 min later, and then just see my sandwich getting warmed up. I’m sorry to sound like a Karen over a 15 min delay, but if you’re going to put time estimations for people with early morning meetings, at least they need to be accurate!!
Atmosphere: 5
Food: 5
Service: 3
Pour overs! Yay! Fast and friendly service every time! They remember my name! Yummy!
Atmosphere: 4
Food: 4
Service: 4
Excellent place with great staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Coffee Rose, Croissant
While waiting in line I was disgusted and in shock to see the person at the register wear the same latex gloves while handling the register (touching money), iPad and grabbing people’s food out of the oven (So so unsanitary) I will definitely not be going back to this Philz location. The person at the register was also really careless and getting the food out was more important than greeting the customer or at least letting them know he’ll be right with them. He also made a mistake of calling my drink out as cold when I specifically said “hot not cold” I had to wait a lot longer than I should have…terrible service.
Food: 1
Service: 1
Taste 5/5, Health 4/5, Interior 4/5, Seating 3/5, Location 4/5, Service 4/5, Cleanliness 4/5, Value 3/5.
Atmosphere: 4
Food: 5
Service: 4
This was at the beautiful Transbay Terminal in SF, and was my first time at a Philz. The entrance door's "Disabled" opening mechanism wasn't functioning, so I struggled with the heavy door. Just inside, an idle server watched me struggling, chuckled, and said the opener hasn't been working for awhile -- I guess that's cool with Philz. When I ordered coffee, he asked if I wanted milk and sugar, and I said yes. Down the bar, the cup of coffee showed up with the amount and kind of milk and sugar Philz must think is just right for every customer. I'll chalk these irritants up to my not knowing the culture here. After all, I was Fresh-Off-The-Bus from the East Bay.Wheelchair accessibility: The entrance door's disabled openers weren't functioning, and an idle employee just watched customer struggling with the door, but didn't help.
Over the summer I ordered via TooGoodToGo, which this location offers regularly. I received a few pastries and a couple of cookies for $4.33. I'd buy again if I was in the area, but probably wouldn't go out of my way.
Delicious as always but one of the slowest locations I've been to. There was only one person in front of me and after 10 minutes my order still wasn't ready. Seems to be a high volume of online orders that get prioritized. I was gonna miss my bus so ended up having to just leave and lose the $6. They should probably switch this to a mobile order only site and just lose the walk up ordering
Food: 5
Service: 2
this location is absolutely lovely!! Mark was so kind and helpful in recommending drinks and bring overall a lovely human. the entire cafe was a wonderful and safe atmosphere to be in. thank you philz and all the workers :)
Restaurantji Recommends
My experience at this place was absolutely disastrous. I decided to try their so-called coffee mocha, but what I received was a complete disappointment. I waited for a frustrating 45 minutes only to be handed a cold and horribly tasting coffee. Seriously? Did it really take that long for something so simple?But that's not all, the most infuriating part was watching them serve the orders of customers who came in after me. Do they have no sense of order or priority? I felt completely ignored and undervalued as a customer, while others were attended to without any issues.The abysmal service they provide at this place is simply unacceptable. Not only did they fail in delivering a decent quality product, but they also demonstrated a complete lack of organization and respect towards those of us who trusted them to enjoy a simple cup of coffee. I would not recommend this place to my worst enemy. It's a complete waste of time and money!
Atmosphere: 1
Food: 1
Service: 1
The service here is so energetic!! They really make a good morning an amazing morning ❤️❤️ soooo helpful ❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philtered Cold Brew House Style
Half an hour before closing, it was necessary to argue about using the toilets… even though we were consuming coffee… we insisted on using it, the employee turned around and said a certain unfriendly word… a-hole… unbelievable! where’s the friendliness gone?! coffee is ok.
Service: 1
Chill in mornings
Long long wait for coffee, we paid but left after a 30 minute wait...
Atmosphere: 3
Service: 1