RAW Sugar Factory

525 Valencia St, San Francisco
(415) 875-9689

Recent Reviews

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Nathan Robinson

This place gave me the single worst dining experience I've had in 30 years in San Francisco. The water glass showed up with lipstick on the rim. No big deal, but I should have taken it as a hint of what was to come. We ordered two dishes. They arrived 10 minutes apart.

By the time the pancakes showed up, the pulled pork eggs benedict were cold and soggy. I don't know what they were thinking when they made that pulled pork, but it was overly sweet BBQ flavored that tasted like a prepared microwave meal from a grocery store. It sat on a soggy tomato and was placed upon the English muffins leaving a wet mess. Inedible.

The mascarpone soufflé pancakes were cloyingly sweet as if made by children for children. I can't imagine that they were prepared right. It was a mess of thin and soggy pancakes alternately stacked with a flavorless egg white layer and covered in sugary slop. Really gross.

The server/hostess was the only positive part of the experience. She handled the situation, not charging us. The owners of this place really need to train the kitchen staff. It feels like they made this Insta-friendly trend spot, made up some dishes, took some photos, left it in the hands of children and disappeared.

Zero stars if I could.

Atmosphere: 2

Food: 1

Service: 3

Izze

Went for brunch with friends on a Friday, was not busy and seated right away. The place was cute! Ordered the banana soufflé pancakes with the chicken & matcha waffles. I thought the food was okay but the presentation was pretty. The matcha waffle was pretty dry but I did like that they used chicken katsu though it was also kinda dry and pretty thin. Portion size was good. Maybe the Thai food from this place might be better.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Matcha French Toast, Mascarpone Soufflé Pancakes

April Su

Checked out this place because I saw great reviews. I ordered the chicken and waffles while my partner ordered the egg benedict. Unfortunately, the chicken and waffles were both extremely dry. Some parts of the waffles were even burnt. The yolk of my partner’s egg benedict was fully cooked and not runny.

Perhaps the chef had an off day because we came on Christmas Day, but honestly this meal ruined my Christmas!!

Atmosphere: 3

Food: 1

Service: 5

Lauren Cono

Great Thai menu! Tom Yum was perfectly flavorful and spicy. Drunken noodles and the green curry are huge portions and authentically Thai. They serve an American menu as well, but I come for the Thai. Happy to have this close to my office

Atmosphere: 5

Food: 5

Service: 5

nikitha yeditha

Pictures online can be decisive. Not as fancy as it advertised.
Service was good. No complaints about the staff at all.

Atmosphere: 3

Food: 4

Service: 4

Fabio Echegaray

It’s not breakfast 24/7. At night they change into a Thai restaurant. ☹️

Atmosphere: 5

Food: 1

Service: 5

Quang Tran

Nice brunch

Atmosphere: 4

Food: 3

Service: 5

Ron Like Hell

Vegetarian options: kimchi fries, avo toast & more

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Kimchi Fries

Alejandra Zarco M

Great breakfast options, I highly recommend the french toast

Atmosphere: 4

Food: 5

Service: 5

Kera Arias

Quaint place that is 2 resturants in 1. Waitstaff was very personalble and quick. Decent options for breakfast/lunch. Food came out timely and was hot. Worth checking out if you are in the area.

Atmosphere: 4

Food: 4

Service: 5

Joshua Pooner

Food was overcooked. The toast wasn't even toasted. Potatoes were burnt. Everything was just mediocre.

Atmosphere: 5

Food: 2

Service: 3

Emery Ville

Great atmosphere, food and drinks. I would definitely go again!

Atmosphere: 5

Food: 5

Service: 5

Daniel Costa

The crab in the benedict was canned and gross, the eggs were overcooked, the champagne was flat and came with gummy bears :/ The chicken and waffles were fine, service mediocre, but when the waitress asks “Is the food alright?” it’s not a great sign. I came hungry and left hungry.

Atmosphere: 3

Food: 2

Service: 3

Amy Dahlberg

Expectations were not quite met, I think. Decent brunch but in comparison to what’s available in the city, I might choose a different brunch spot. Not the worst, but also not the best.

Atmosphere: 3

Food: 3

Service: 4

Annie

loved their blueberry pancakes!

Atmosphere: 5

Food: 5

Service: 5

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