Giving high praise for the manager Manny who jumped in to help out with our lost DoorDash order on a Saturday night when Manny was off duty.
A dasher seemed to have grabbed our order then cancelled while on our way to us, leaving our order with future assigned dashers in limbo.
Manny called us on the spot after we left a voicemail to a seemingly black hole of a phone number. He followed up multiple times, texted us and made sure we were okay. Incredible service.
Service: 5
Kaveh Mesbahi
Great customer service
Atmosphere: 5
Food: 5
Service: 5
John Cole
If you order through doorcash, expect a lot of problems. I think they only care if you order through them directly. Missing items every single time I order through doordash . Your response is cold inanimate and unwarranted. That's the same response you give to everybody complaining here about the same problem. Just fix it Don't make me do more work
Food: 5
Service: 1
Sasiram Bohara
Service very slow
Atmosphere: 1
Food: 1
Service: 1
Lynette Rollick
Absolutely the best chicken restaurant beats Chick-fil-A hands-down. The chicken is perfect not greasy at all. The staff is amazing. They are so helpful and friendly. They are constantly cleaning tables floors. I am amazed at how on the ball this restaurant is I will definitely be coming here frequently. I highly recommend Starbird in Walnut Creek.
Atmosphere: 5
Food: 5
Service: 5
John Wesley Greathouse III
That Thai Chicken Salad slaps hard no cap!
Julia Amber
I just got some to go chicken tenders and fries here for the first time at the Palo Alto location and it was delicious! Everything was so good, I loved the house sauce as well. I would highly recommend, and I'm pretty picky about my food.
Kathryn Winters
I’m giving star bird one star because they are part of the problem. I ordered from them through DoorDash, and the person who showed up was not the dasher on the app. As a single woman I have serious concerns about this practice continuing unabated. We have to demand that DoorDash, uber, Lyft, and all the other companies enact stricter controls to keep us safe. I’m also holding the business accountable because you all can also insist that these companies maintain stronger account controls.
I was visiting San Francisco with my friend and I saw this place on Google maps. Turned out I couldn't find a way to get inside. The area also looks scary, the delivery guys who were on the motorcycle in the back (pick up) place look at us in a very uncomfortable way. They cover their face and stuff. We wasted 1h just to come here and got nothing, thinking that we could sit like Starbird place in San Jose. It was a disappointing trip.
Dan Rajeckas
I’ve had good experiences in the past but tonight was flat out disappointed. I ordered a 4 piece hot tender box make it blazin style and the chicken was barely seasoned. Additionally, there were nasty pickles all over the chicken. I’ve order many times before and there have been pickles included. Is this new? It doesn’t tell you pickles are included and I absolutely hate pickles. Chicken was soggy as a result of the wet pickles sitting on top of the chicken and I only love a 8 or so min away from the ghost kitchen. Gross.
Anas AL-farhan
Good food overall, not all locations are great.
Ingrid
Salads are big and great value! Love the elote and chopped bowls
Giving high praise for the manager Manny who jumped in to help out with our lost DoorDash order on a Saturday night when Manny was off duty.
A dasher seemed to have grabbed our order then cancelled while on our way to us, leaving our order with future assigned dashers in limbo.
Manny called us on the spot after we left a voicemail to a seemingly black hole of a phone number. He followed up multiple times, texted us and made sure we were okay. Incredible service.
Service: 5
Great customer service
Atmosphere: 5
Food: 5
Service: 5
If you order through doorcash, expect a lot of problems. I think they only care if you order through them directly. Missing items every single time I order through doordash . Your response is cold inanimate and unwarranted. That's the same response you give to everybody complaining here about the same problem. Just fix it Don't make me do more work
Food: 5
Service: 1
Service very slow
Atmosphere: 1
Food: 1
Service: 1
Absolutely the best chicken restaurant beats Chick-fil-A hands-down. The chicken is perfect not greasy at all. The staff is amazing. They are so helpful and friendly. They are constantly cleaning tables floors. I am amazed at how on the ball this restaurant is I will definitely be coming here frequently. I highly recommend Starbird in Walnut Creek.
Atmosphere: 5
Food: 5
Service: 5
That Thai Chicken Salad slaps hard no cap!
I just got some to go chicken tenders and fries here for the first time at the Palo Alto location and it was delicious! Everything was so good, I loved the house sauce as well. I would highly recommend, and I'm pretty picky about my food.
I’m giving star bird one star because they are part of the problem. I ordered from them through DoorDash, and the person who showed up was not the dasher on the app. As a single woman I have serious concerns about this practice continuing unabated. We have to demand that DoorDash, uber, Lyft, and all the other companies enact stricter controls to keep us safe. I’m also holding the business accountable because you all can also insist that these companies maintain stronger account controls.
I use delivery! The drivers are always nice!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thai Chicken Salad
Ghost kitchen. Flavorless corporate “chicken”
Restaurantji Recommends
I was visiting San Francisco with my friend and I saw this place on Google maps. Turned out I couldn't find a way to get inside. The area also looks scary, the delivery guys who were on the motorcycle in the back (pick up) place look at us in a very uncomfortable way. They cover their face and stuff. We wasted 1h just to come here and got nothing, thinking that we could sit like Starbird place in San Jose. It was a disappointing trip.
I’ve had good experiences in the past but tonight was flat out disappointed. I ordered a 4 piece hot tender box make it blazin style and the chicken was barely seasoned. Additionally, there were nasty pickles all over the chicken. I’ve order many times before and there have been pickles included. Is this new? It doesn’t tell you pickles are included and I absolutely hate pickles. Chicken was soggy as a result of the wet pickles sitting on top of the chicken and I only love a 8 or so min away from the ghost kitchen. Gross.
Good food overall, not all locations are great.
Salads are big and great value! Love the elote and chopped bowls
Food: 5
Don’t go here it’s a ghost kitchen.
Atmosphere: 1
Food: 1
Service: 1
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