This is the worst customer service ever I’m 10 years Customer with the Starbucks and get coffee for the past two years from the same spot and today I went to ask for water even I was trying to pay they say no. you have to make a purchase just for a cup of water And they refused for next time
Atmosphere: 1
Food: 1
Service: 1
Baby Girl
Fast, easy, convenient.
Brandon Garcia
I am so beyond disappointed and frustrated with this location. I order a Venti Matcha Frappuccino. 2 extra scoops of matcha(6 scoops total). No classic. Extra ice. I tell the person at the register PLEASE MAKE SURE ITS DARK GREEN. I only come here because I recently moved to the area and it’s the closest location. I still get a beverage that is yellow green and watery and/or with extra base(makes the drink too foamy and spongy) 8/10 times. I’ve had them remake it several times and had them issue my second refund today. I’m done with this location. Rafael is the only barista that has made my drink to perfection. I’ve been lucky to come in when he is working. He always gets it down with no problem whatsoever. I went down to 150 Van ness and they made my drink: I will attach a photo. Take notes!!!! Please train your staff better as well. I was the only customer and waited almost 5 minutes this morning before they even attempted to make my drink meanwhile they’re loading up the mobile order section for people that are NOT in the store or haven’t even came to pick up their orders. Prioritize your customers that are in the store. Photo credits to 150 Van Ness Starbucks.
Atmosphere: 1
Service: 1
Dash Kash
Fast good service
Ant Maysnake
New people are never been trained. They absolutely don't know how mix or how to create any drink.
Atmosphere: 4
Food: 4
Service: 3
Muhammed Mustafa Dag
Hello, is everything okay? I placed an order with one of your staff members. From the beginning, I specifically requested cream with my order, but when I arrived at the hospital, I found it missing.
I also asked for my items to be packaged, but the small bag I was given could not possibly fit three products—it’s against the laws of physics. Despite this, the staff member did not seem to care at all.
Please make sure to choose staff members more carefully. You are providing a takeaway service here, but it seems there is no control over how employees treat customers.
Atmosphere: 5
Food: 5
Service: 1
Travis S
Only Starbucks in the city that refuses to give me a cup of water
Service: 1
Sersha Acworth
great place
Atmosphere: 5
Food: 5
Service: 5
Efrain Torres
This place is wonderful costumer service is amazing
Atmosphere: 5
Food: 5
Service: 5
Coach Nic
3 out of the 4 times I’ve been here they were rude. Wish they kept the location on Bush. Better CS employees were a lot warmer.
I'm very disappointed because they don't want to give some ice cups I've had to pay for the ice , they denied me some ice cupe and fountain water, we are City workers we clean the building street every day, it's not fear when it's 80°, and I'm customer for 20 years
Atmosphere: 3
Food: 3
Service: 1
ej
had a rough morning and this place fixed it lol, employees here are very pleasant, i recommend this starbucks if youre in the area. very nice people.
Atmosphere: 5
Food: 5
Service: 5
Ant Wirjoprawiro
The friendliest service I’ve ever received at a Starbucks, was pleasantly surprised! The space is also clean and modern
This is the worst customer service ever I’m 10 years Customer with the Starbucks and get coffee for the past two years from the same spot and today I went to ask for water even I was trying to pay they say no. you have to make a purchase just for a cup of water And they refused for next time
Atmosphere: 1
Food: 1
Service: 1
Fast, easy, convenient.
I am so beyond disappointed and frustrated with this location. I order a Venti Matcha Frappuccino. 2 extra scoops of matcha(6 scoops total). No classic. Extra ice. I tell the person at the register PLEASE MAKE SURE ITS DARK GREEN. I only come here because I recently moved to the area and it’s the closest location. I still get a beverage that is yellow green and watery and/or with extra base(makes the drink too foamy and spongy) 8/10 times. I’ve had them remake it several times and had them issue my second refund today. I’m done with this location. Rafael is the only barista that has made my drink to perfection. I’ve been lucky to come in when he is working. He always gets it down with no problem whatsoever. I went down to 150 Van ness and they made my drink: I will attach a photo. Take notes!!!! Please train your staff better as well. I was the only customer and waited almost 5 minutes this morning before they even attempted to make my drink meanwhile they’re loading up the mobile order section for people that are NOT in the store or haven’t even came to pick up their orders. Prioritize your customers that are in the store. Photo credits to 150 Van Ness Starbucks.
Atmosphere: 1
Service: 1
Fast good service
New people are never been trained. They absolutely don't know how mix or how to create any drink.
Atmosphere: 4
Food: 4
Service: 3
Hello, is everything okay? I placed an order with one of your staff members. From the beginning, I specifically requested cream with my order, but when I arrived at the hospital, I found it missing.
I also asked for my items to be packaged, but the small bag I was given could not possibly fit three products—it’s against the laws of physics. Despite this, the staff member did not seem to care at all.
Please make sure to choose staff members more carefully. You are providing a takeaway service here, but it seems there is no control over how employees treat customers.
Atmosphere: 5
Food: 5
Service: 1
Only Starbucks in the city that refuses to give me a cup of water
Service: 1
great place
Atmosphere: 5
Food: 5
Service: 5
This place is wonderful costumer service is amazing
Atmosphere: 5
Food: 5
Service: 5
3 out of the 4 times I’ve been here they were rude. Wish they kept the location on Bush. Better CS employees were a lot warmer.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
I love this place, the staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Staff was friendly but won’t even give you water
I'm very disappointed because they don't want to give some ice cups I've had to pay for the ice , they denied me some ice cupe and fountain water, we are City workers we clean the building street every day, it's not fear when it's 80°, and I'm customer for 20 years
Atmosphere: 3
Food: 3
Service: 1
had a rough morning and this place fixed it lol, employees here are very pleasant, i recommend this starbucks if youre in the area. very nice people.
Atmosphere: 5
Food: 5
Service: 5
The friendliest service I’ve ever received at a Starbucks, was pleasantly surprised! The space is also clean and modern
Atmosphere: 5
Food: 5
Service: 5
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