SusieCakes - Laurel Village

Debated a few days to post this. The blonde hair employee who helped me and my girlfriend was not kind at all. She rushed through our order, very condescending, and didn’t even offer us a bag. But the person behind us got offered a bag and even got a sticker. If you are not happy working there then don’t work there, it’s that simple. Won’t be returning to this location, staff are not so kind and picky when it comes to who gets better service.

Atmosphere: 1

Service: 1

Love it!!!!!

Atmosphere: 5

Food: 5

Service: 5

A neat and clean bakery. Excellent customer service! The staff packed the cakes I ordered very carefully.

In terms of the cakes, I read online that SusieCakes is among the Bay Area bakeries that make the best buttercream cakes. However, after trying their cakes, I was hugely disappointed!!!
I think this bakery is overrated.

I tried 5 kinds of their buttercream cakes--they are nowhere near what buttercream cakes are supposed to be. The cake texture is all dry and rough. And the frostings are about 90% sugar, SO SWEET! No wonder the box says “enjoy same day at room temperature”. Because if you refrigerate the cakes or leave them overnight, the frostings would become very hard due to the high sugar content.

I am giving a 3-star rating since I haven't try all their cakes, and because of their great customer service. But based on what I've tried, their cakes only deserve 1 star.

Atmosphere: 4

Food: 1

Service: 5

They are amazing! Good quality and Best service 👍👍👍

Atmosphere: 5

Food: 5

Service: 5

Update: I genuinely appreciate how Susiecakes customer service reached out to make this right. Maybe it was just an off day but I will give it another shot!

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I LOVE Susiecakes - so much so that I request it for my birthday every year.

This year, my brother got me both the coconut cake & the red velvet cake and somehow… the cakes were both dry and oddly crumbly. The frosting on the red velvet was also less cream-cheesy than usual. I wonder if something happened in the prep or refrigeration process that degraded the texture and moisture of the cake.

Truly I am in disbelief because Susiecakes NEVER misses - I have been eating their cakes for over a decade at this point and have never been disappointed until today. I will mention that in the past, we’ve always ordered from the Marina location and have never had an issue, so not sure if this is a location-specific challenge.

Regardless, feeling a bit bad we spent over $100 on two cakes we definitely won’t finish :/

Food: 1

Service: 5

I love this location. They have provided years of treats for my family. The treats are well made and delicious. The team is always pleasant, even when they are tired.

Atmosphere: 5

Food: 5

Service: 5

Incredible gluten free treats and such nice staff

Atmosphere: 5

Food: 5

Service: 5

I LOVE Susiecakes - so much so that I request it for my birthday every year.

This year, my brother got me both the coconut cake & the red velvet cake and somehow… the cakes were both dry and oddly crumbly. The frosting on the red velvet was also less cream-cheesy than usual. I wonder if something happened in the prep or refrigeration process that degraded the texture and moisture of the cake.

Truly I am in disbelief because Susiecakes NEVER misses - I have been eating their cakes for over a decade at this point and have never been disappointed until today. I will mention that in the past, we’ve always ordered from the Marina location and have never had an issue, so not sure if this is a location-specific challenge.

Regardless, feeling a bit bad we spent over $100 on two cakes we definitely won’t finish :/

Food: 1

Service: 5

I’ve had susiecakes a lot over the years and decided to use them for my wedding cake! Moe helped us with our cake tasting! she was so nice and we felt even more confident in our decision after! i’m

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Cake, Carrot Cake, Marble Cake, Celebration Cake

I was excited to try SusieCakes based on the great reviews, but my experience was disappointing. The store is beautifully arranged, but there didn’t seem to be enough staff taking orders. The employee who helped me rushed me and let the person behind me order first, which made the interaction awkward. The cake itself was good, but the frosting was very sweet for my taste. I prefer Noe Valley Bakery’s cakes and probably won’t be returning.

Atmosphere: 1

Food: 2

Service: 1

I’ve been coming to Susiecakes in Laurel Village for a couple of years now, usually before or after my UCSF doctor’s appointments across the street. It’s become my little ritual—because honestly, I deserve a sweet treat that makes me happy!

From the very first visit, I felt like more than just a customer. The manager, Dina, is absolutely fabulous—she runs the shop with so much heart and manages a team that’s equally wonderful. Every single person behind the counter, from the bakers to the cashiers, goes above and beyond daily. Some of my personal heroes here are Lisandra, Jenn, Ricky, Mo, and Sydnie. They know me by name, welcome me with smiles, and always make me feel like part of the Susiecakes family.

The cakes? Pure heaven. My go-to favorites are the triple layer chocolate cake with extra cream cheese on the side (yes, for dipping!) and the cream cheesecake with an extra layer of cream cheese—both truly decadent. Thanks to recommendations from Sydnie, Ricky, and Lisandra, I’ve also fallen in love with the carrot cake (customized with extra frosting) and the celebration cake. Every bite is moist, rich, and—dare I say—absolutely orgasmic!

But what makes this location special isn’t just the sweets—it’s the people. The team has the perfect blend of warmth, humor, and professionalism, and they always make me laugh (even when my humor leans a little inappropriate!). Honestly, I’ve joked about wanting to recruit them into my own field of work, but then I’d miss seeing them here every time I come in for cake.

Bottom line: Susiecakes Laurel Village isn’t just a bakery—it’s family. Dina and her incredible crew make every visit memorable, and the cakes keep me coming back for more. Highly, highly recommend!

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Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Cake, Carrot Cake

The staffs are always friendly and welcoming, and my orders are prepared perfectly every time. While the cakes and cookies are a bit too sweet for my taste, they’re always a big hit at kids’ birthday parties. I especially love their seasonal cupcake flavors and the peanut butter chocolate cupcake. Once, I had to cancel an order the day before due to a last-minute birthday party cancellation (HFMD), and both the store clerk and manager were incredibly understanding and helped me cancel with no hassle. This place was already my go to spot for gifts, but I’m totally hooked now!

Atmosphere: 5

Food: 5

Service: 5

SusieCakes was a pretty nice spot to pic up a little dessert. Wide selection of cakes, cupcakes, and cookies.

The shop was a picturesque cake shop, and the staff were friendly and helpful. Definitely worth stopping by if you’re in the area.

Atmosphere: 5

Food: 5

Service: 5

Still my favorite brand for the old-fashioned American style cakes. I am already fond of the carrot cakes since I met this shop in San Carlos. This time I tried the chocolate cake and it is so decadent and moist. The price is closer to 10 dollars per slice but you can eat the cake for a meal. Even the free slice I got for my birthday is gigantic. I will continue to be your customers! Thank you for wonderful cakes!

Atmosphere: 5

Food: 5

Service: 5

rikki is the best, top notch customer service!

Service: 5