We love coming to the Jay for both the Third Floor and the Prelude. Always with superb service by the nicest people, quality ingredients, and gorgeous and spacious setting. Looking forward to visiting again very soon!
Juan Aguirre
Great experience, food and service were very good. Will definitely be coming back.
Atmosphere: 4
Food: 4
Service: 5
Raisa Cramer
Great drinks. Great food. Great vibes. My favorite bar downtown. Oscar was the BEST. Would give six stars if possible.
Atmosphere: 5
Food: 5
Service: 5
Mehron Sharq
A go-to spot. Great ambiance, relaxed and higher scale. Incredible service every single time. Rafeal in particular does an amazing job taking care of guests and operations.
Atmosphere: 5
Food: 5
Service: 5
Amanjot Singh
I was there for a work conference and my stay was booked in Jay hotel. I loved the ambience and their cocktail collection. My personal favorite is the location. Amidst all tall structures, this is a lovely shorter location. Definitely recommend trying this out.
Atmosphere: 5
Food: 4
Service: 5
sarai cornejo
Exceptional service with great food and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Esmeralda Cornejo
I recently visited The Third Floor for their all-you-can-eat yakitori, and it was a fantastic experience from start to finish. The yakitori selection was excellent, with every skewer cooked to perfection tender, juicy, and full of flavor. There was a good variety too, from chicken, beef, shrimp and some other options. Staff were outstanding! They were friendly, attentive, and always ready to recommend their favorites or top up drinks. You can tell they genuinely cared about making sure everyone has a good time.
Ali Cabigas
⭐️⭐️⭐️⭐️⭐️ Best experience ever! Fast service, amazing drinks, and great vibes all around! And the servers and managers are good looking too! Can’t wait to come back for more fun and flavor! 🍹✨
Atmosphere: 5
Food: 5
Service: 5
Guillermo Beltran
It’s a very nice place,I’ll come back..
Atmosphere: 5
Food: 5
Service: 5
Shawn
The ambiance is really nice. I was greeted right away and sat by a very nice gentleman. I believe his name was Raphael. The service was prompt and on point. The chicken sandwich was a hit. I will definitely be coming back my next time downtown SF.
My boyfriend and I came here for a nice brunch date after reading great reviews and being drawn to the Japanese-inspired menu. Unfortunately, our experience was just okay. Even though we had a reservation, we still waited about 20 minutes—and the restaurant was only half full.
I ordered the omakase set, which included rice, miso soup, corn arugula salad, miso cod, pickles, and two soft poached eggs. The miso soup had an odd sweet flavor, the pickles lacked any real taste, and the poached eggs were bland and under-seasoned. The miso cod was delicious, but the portion was tiny—just two small slices for $28.
My boyfriend ordered the pork belly Benedict and was also disappointed. The dish was unexpectedly sweet, and the pork belly was ground instead of sliced, which took away from the texture and flavor.
The atmosphere was great, but overall the food and value didn’t live up to the hype. We wouldn’t go back.
Atmosphere: 4
Food: 1
Service: 2
Christian
We've been to a lot of places in San Francisco and it's pretty rare to find a place that balances everything into an unforgettable evening. The setting, seating comofrt, ambience, food, portion size of it, service, vibe, and value. This one truly has it all and I'm proud this is in my city. My wife and I love this place. To top it off, I had come here the day before with our son to check it out (it was a surprise for her) and the staff was still as welcoming and warm. Even for our little guy. 5 happy stars.
Cedric Ferre
Tldl: Avoid
This place is owned by the Omakase group, from the very famous Omakase restaurant. Went to the “all you can eat yakitori”, was a mistake I wish I will not have done.
I really would like to understand how a professional of the industry can have though it will be a good idea of mixing a “all you can drink” baby shower, with regular customer. After our “host” bring us to our “sofa” please read sofa, as I have no space to put any plate later on…, leaving us with a precise element: Order drinks to waiter or go to the outside bar… to the outside bar I went, my mistake it was. A bench of drunk baby shower customers ordering 1 then 3 then 5 drinks and then insulting me on my back, thinking I will not understand their own language because I am white…. Hum my few years in China and other part of Asia told me a lot.
I understand you don’t choose your customers , but you chooses are to continue to serve them or not. Was with my 15 years old girl, starting to be less and less comfortable. To the point to refren her from going back to the buffet area.
The poor service did not get better, we try to order multiple of pricy bootle, none of them were available. When the margin on each bottle is more than 100% (yep have been sommelier for few decades) it’s a disgrace.
Really would like the Omakase group to contact me privately to help me to understand why I paid to feel so uncomfortable for 2 hours.
When I got insulted, I stay calm and did not make a scene… should I have, so your (absent) team is understanding the poor choice they made?
Will avoid this place, when we debrief with my party, the first comment was “they are scrapping for money” kinda of a désillusion for a group and restaurant I did respect.
Will have been more than happy to give this feedback live…. No one asked us how have been our experience tho 😬.
Should I mentioned the 1inch of water and the 3 cube of ice that came 30 minutes after our white wine bottle. For the price of the place? Again this is a disgrace.
Atmosphere: 1
Food: 4
Service: 1
Karen
The yakitori was really delicious and the buffet style kept things simple. However, there were simply not enough servers that day l, whether that was planned or not! There was a huge party for 100 days baby birthday that took over half of the outdoor space. I only saw two servers that had to man the terrace, the indoor area and extended waiting area that became indoor restaurant/bar area. We could not order drinks as the bartender told us we need to get the server and the servers were zipping around past our table because it was too busy. Outrageous.
Justin
From start to finish, this was an awesome experience! The hotel and ambience is beautiful with such good food and drinks. Would recommend!!
We love coming to the Jay for both the Third Floor and the Prelude. Always with superb service by the nicest people, quality ingredients, and gorgeous and spacious setting. Looking forward to visiting again very soon!
Great experience, food and service were very good. Will definitely be coming back.
Atmosphere: 4
Food: 4
Service: 5
Great drinks. Great food. Great vibes. My favorite bar downtown. Oscar was the BEST. Would give six stars if possible.
Atmosphere: 5
Food: 5
Service: 5
A go-to spot. Great ambiance, relaxed and higher scale. Incredible service every single time. Rafeal in particular does an amazing job taking care of guests and operations.
Atmosphere: 5
Food: 5
Service: 5
I was there for a work conference and my stay was booked in Jay hotel. I loved the ambience and their cocktail collection. My personal favorite is the location. Amidst all tall structures, this is a lovely shorter location. Definitely recommend trying this out.
Atmosphere: 5
Food: 4
Service: 5
Exceptional service with great food and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
I recently visited The Third Floor for their all-you-can-eat yakitori, and it was a fantastic experience from start to finish. The yakitori selection was excellent, with every skewer cooked to perfection tender, juicy, and full of flavor. There was a good variety too, from chicken, beef, shrimp and some other options. Staff were outstanding! They were friendly, attentive, and always ready to recommend their favorites or top up drinks. You can tell they genuinely cared about making sure everyone has a good time.
⭐️⭐️⭐️⭐️⭐️ Best experience ever!
Fast service, amazing drinks, and great vibes all around! And the servers and managers are good looking too! Can’t wait to come back for more fun and flavor! 🍹✨
Atmosphere: 5
Food: 5
Service: 5
It’s a very nice place,I’ll come back..
Atmosphere: 5
Food: 5
Service: 5
The ambiance is really nice. I was greeted right away and sat by a very nice gentleman. I believe his name was Raphael. The service was prompt and on point. The chicken sandwich was a hit. I will definitely be coming back my next time downtown SF.
Restaurantji Recommends
My boyfriend and I came here for a nice brunch date after reading great reviews and being drawn to the Japanese-inspired menu. Unfortunately, our experience was just okay. Even though we had a reservation, we still waited about 20 minutes—and the restaurant was only half full.
I ordered the omakase set, which included rice, miso soup, corn arugula salad, miso cod, pickles, and two soft poached eggs. The miso soup had an odd sweet flavor, the pickles lacked any real taste, and the poached eggs were bland and under-seasoned. The miso cod was delicious, but the portion was tiny—just two small slices for $28.
My boyfriend ordered the pork belly Benedict and was also disappointed. The dish was unexpectedly sweet, and the pork belly was ground instead of sliced, which took away from the texture and flavor.
The atmosphere was great, but overall the food and value didn’t live up to the hype. We wouldn’t go back.
Atmosphere: 4
Food: 1
Service: 2
We've been to a lot of places in San Francisco and it's pretty rare to find a place that balances everything into an unforgettable evening. The setting, seating comofrt, ambience, food, portion size of it, service, vibe, and value. This one truly has it all and I'm proud this is in my city. My wife and I love this place. To top it off, I had come here the day before with our son to check it out (it was a surprise for her) and the staff was still as welcoming and warm. Even for our little guy. 5 happy stars.
Tldl: Avoid
This place is owned by the Omakase group, from the very famous Omakase restaurant.
Went to the “all you can eat yakitori”, was a mistake I wish I will not have done.
I really would like to understand how a professional of the industry can have though it will be a good idea of mixing a “all you can drink” baby shower, with regular customer.
After our “host” bring us to our “sofa” please read sofa, as I have no space to put any plate later on…, leaving us with a precise element:
Order drinks to waiter or go to the outside bar… to the outside bar I went, my mistake it was.
A bench of drunk baby shower customers ordering 1 then 3 then 5 drinks and then insulting me on my back, thinking I will not understand their own language because I am white…. Hum my few years in China and other part of Asia told me a lot.
I understand you don’t choose your customers , but you chooses are to continue to serve them or not. Was with my 15 years old girl, starting to be less and less comfortable. To the point to refren her from going back to the buffet area.
The poor service did not get better, we try to order multiple of pricy bootle, none of them were available. When the margin on each bottle is more than 100% (yep have been sommelier for few decades) it’s a disgrace.
Really would like the Omakase group to contact me privately to help me to understand why I paid to feel so uncomfortable for 2 hours.
When I got insulted, I stay calm and did not make a scene… should I have, so your (absent) team is understanding the poor choice they made?
Will avoid this place, when we debrief with my party, the first comment was “they are scrapping for money” kinda of a désillusion for a group and restaurant I did respect.
Will have been more than happy to give this feedback live…. No one asked us how have been our experience tho 😬.
Should I mentioned the 1inch of water and the 3 cube of ice that came 30 minutes after our white wine bottle. For the price of the place? Again this is a disgrace.
Atmosphere: 1
Food: 4
Service: 1
The yakitori was really delicious and the buffet style kept things simple. However, there were simply not enough servers that day l, whether that was planned or not! There was a huge party for 100 days baby birthday that took over half of the outdoor space. I only saw two servers that had to man the terrace, the indoor area and extended waiting area that became indoor restaurant/bar area. We could not order drinks as the bartender told us we need to get the server and the servers were zipping around past our table because it was too busy. Outrageous.
From start to finish, this was an awesome experience! The hotel and ambience is beautiful with such good food and drinks. Would recommend!!
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