Beautiful ambiance, great service, amazing food. Could not have been happier. Definitely recommend
Atmosphere: 5
Food: 4
Service: 5
Aritra Bose
The band was playing on the swimming pool, very cool!
Atmosphere: 5
Food: 5
Service: 5
Joshua Christensen
Lots of fun for a special occasion
Kay Jimenez
overhyped & over priced. Its a decent experience with the pool in the middle & everything, BUT they literally change $15 PER PERSON for the band & a 15% gratuity already added into your bill. We had 2 appetizers & 2 drinks for $150 which is ridiculously overpriced. The music's too loud to even talk to your partner. Wouldn't go back again. The menu is also very little, so I suggest looking at the menu before even going.
Atmosphere: 3
Food: 2
Service: 3
Noah L.
Came here on vacation and was served by David who was excellent! So friendly and fun, had a great attitude and recommended us thing. The vibe was super rad and food was delicious.
Alan Nunez
The atmosphere is very unique, but the food had no flavor. Also the music was too loud for having a casual dinner. The drinks weren't bad at least. If I ever do go back I would just get drinksDietary restrictions: Gluten free
Atmosphere: 2
Food: 1
Service: 4
Kennedy B
I give my experience a solid 2 overall. The waiters and food was amazing. So was the live singing. The waiters were so kind, helpful and loved to help taking photos. That is what saved this review from being a zero.First off, hotel guests are barely accommodated and not prioritized which is completely ridiculous considering how much we pay to stay there. The Fairmont in my home town set aside a few tables to accommodate hotel guests and to have tables ensured for them. Why is this not implemented here?!?! We should have a place to eat guaranteed. Wouldn’t you rather guests spend money in the hotel rather than spend money externally?! Business 101. It’s a class. Tonga room. consider taking it. And despite the long line, there were tables sitting empty for the whole night. Secondly, the staff was the rudest I’ve ever encountered. Ever. We waited in line for over an hour outside the restaurant. They were saying if you just wanted drinks you could go right in but no table and food. Understandable. A family behind us in line took this opportunity. When it was finally our turn we got up to the front. That hour line was only to get on the wait list. Not once was this told to us otherwise we wouldn’t have even bothered. We were expected to wait even longer without being informed. Frustrated with already waiting, we put our name on the list. We go in to have drinks while waiting and we see the family from before (who were behind us in line) sitting at a table (which was promised wasn’t going to happen) with food. Absolutely unfair and ridiculous. We go back out and talk to the hostess and we were accommodated. Which was totally nice. But the cake on top was when we were served drinks less than 30 minutes until they closed. Right at 11:01 there was a man circulating rushing us to down the drinks and verbatim said “get out people” and “you need to leave”. This was said to every table. What the hell?This was the worst Fairmont experience I’ve ever had. They are always the best. This restaurant was a complete disappointment because of how rude and horrible the staff were. Not a Fairmont experience at all.My personal suggestions would be to prioritize seating of hotel guests, and not kick people out a minute after close RUDELY.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Spring Rolls
Kennedy B.
I give my experience a solid 2 overall. The waiters and food was amazing. So was the live singing. The waiters were so kind, helpful and loved to help taking photos. That is what saved this review from being a zero. First off, hotel guests are barely accommodated and not prioritized which is completely ridiculous considering how much we pay to stay there. The Fairmont in my home town set aside a few tables to accommodate hotel guests and to have tables ensured for them. Why is this not implemented here?!?! We should have a place to eat guaranteed. Wouldn't you rather guests spend money in the hotel rather than spend money externally?! Business 101. It's a class. Tonga room. consider taking it. And despite the long line, there were tables sitting empty for the whole night. Secondly, the staff was the rudest I've ever encountered. Ever. We waited in line for over an hour outside the restaurant. They were saying if you just wanted drinks you could go right in but no table and food. Understandable. A family behind us in line took this opportunity. When it was finally our turn we got up to the front. That hour line was only to get on the wait list. Not once was this told to us otherwise we wouldn't have even bothered. We were expected to wait even longer without being informed. Frustrated with already waiting, we put our name on the list. We go in to have drinks while waiting and we see the family from before (who were behind us in line) sitting at a table (which was promised wasn't going to happen) with food. Absolutely unfair and ridiculous. We go back out and talk to the hostess and we were accommodated. Which was totally nice. But the cake on top was when we were served drinks less than 30 minutes until they closed. Right at 11:01 there was a man circulating rushing us to down the drinks and verbatim said "get out people" and "you need to leave". This was said to every table. What the hell? This was the worst Fairmont experience I've ever had. They are always the best. This restaurant was a complete disappointment because of how rude and horrible the staff were. Not a Fairmont experience at all. My personal suggestions would be to prioritize seating of hotel guests, and not kick people out a minute after close RUDELY. Is this worth the experience? Up to you. Like I said, the atmosphere and servers were impeccable. Just know not to expect amazing service from the clueless hosts and the bouncer. Also make a reservation.
Paulita E.
Had a great time with friends and colleagues on this past Wednesday night. Drinks were great. Music was a vibe and the food and service were great. Will definitely come again. Thanks for having us.
Secret Society
The food was surprisingly pleasant! Highly recommend the drinks too.The entertainment is a nice touch and many people enjoy dancing to it.
The food has improved dramatically from past meals. Mr David is an absolute delight as our guide to dining. Mr Michael is a fabulous gentleman general manager who creates a proper friendly atmosphere. The ambiance is wonderfully tiki and very clean. Will return regularly now that it's become so delightful!
Debbie M.
What a great place! Don't miss going here when you visit San Francisco it's a must! Great drinks and food but the ambience is the best!
Rose K (Rose)
????Located inside the beautiful yet iconic Fairmont on Mason street is Tonga Room & Hurricane Bar.I love live music, good food and drinks so Tonga Room is my usual spot when I’m in the city.
Atmosphere: 5
Service: 5
Katie Jones
What the eff happened to the Tonga room??? Frozen food. Cover charge. Sad. Nope.
Beautiful ambiance, great service, amazing food. Could not have been happier. Definitely recommend
Atmosphere: 5
Food: 4
Service: 5
The band was playing on the swimming pool, very cool!
Atmosphere: 5
Food: 5
Service: 5
Lots of fun for a special occasion
overhyped & over priced. Its a decent experience with the pool in the middle & everything, BUT they literally change $15 PER PERSON for the band & a 15% gratuity already added into your bill. We had 2 appetizers & 2 drinks for $150 which is ridiculously overpriced. The music's too loud to even talk to your partner. Wouldn't go back again. The menu is also very little, so I suggest looking at the menu before even going.
Atmosphere: 3
Food: 2
Service: 3
Came here on vacation and was served by David who was excellent! So friendly and fun, had a great attitude and recommended us thing. The vibe was super rad and food was delicious.
The atmosphere is very unique, but the food had no flavor. Also the music was too loud for having a casual dinner. The drinks weren't bad at least. If I ever do go back I would just get drinksDietary restrictions: Gluten free
Atmosphere: 2
Food: 1
Service: 4
I give my experience a solid 2 overall. The waiters and food was amazing. So was the live singing. The waiters were so kind, helpful and loved to help taking photos. That is what saved this review from being a zero.First off, hotel guests are barely accommodated and not prioritized which is completely ridiculous considering how much we pay to stay there. The Fairmont in my home town set aside a few tables to accommodate hotel guests and to have tables ensured for them. Why is this not implemented here?!?! We should have a place to eat guaranteed. Wouldn’t you rather guests spend money in the hotel rather than spend money externally?! Business 101. It’s a class. Tonga room. consider taking it. And despite the long line, there were tables sitting empty for the whole night. Secondly, the staff was the rudest I’ve ever encountered. Ever. We waited in line for over an hour outside the restaurant. They were saying if you just wanted drinks you could go right in but no table and food. Understandable. A family behind us in line took this opportunity. When it was finally our turn we got up to the front. That hour line was only to get on the wait list. Not once was this told to us otherwise we wouldn’t have even bothered. We were expected to wait even longer without being informed. Frustrated with already waiting, we put our name on the list. We go in to have drinks while waiting and we see the family from before (who were behind us in line) sitting at a table (which was promised wasn’t going to happen) with food. Absolutely unfair and ridiculous. We go back out and talk to the hostess and we were accommodated. Which was totally nice. But the cake on top was when we were served drinks less than 30 minutes until they closed. Right at 11:01 there was a man circulating rushing us to down the drinks and verbatim said “get out people” and “you need to leave”. This was said to every table. What the hell?This was the worst Fairmont experience I’ve ever had. They are always the best. This restaurant was a complete disappointment because of how rude and horrible the staff were. Not a Fairmont experience at all.My personal suggestions would be to prioritize seating of hotel guests, and not kick people out a minute after close RUDELY.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Spring Rolls
I give my experience a solid 2 overall. The waiters and food was amazing. So was the live singing. The waiters were so kind, helpful and loved to help taking photos. That is what saved this review from being a zero. First off, hotel guests are barely accommodated and not prioritized which is completely ridiculous considering how much we pay to stay there. The Fairmont in my home town set aside a few tables to accommodate hotel guests and to have tables ensured for them. Why is this not implemented here?!?! We should have a place to eat guaranteed. Wouldn't you rather guests spend money in the hotel rather than spend money externally?! Business 101. It's a class. Tonga room. consider taking it. And despite the long line, there were tables sitting empty for the whole night. Secondly, the staff was the rudest I've ever encountered. Ever. We waited in line for over an hour outside the restaurant. They were saying if you just wanted drinks you could go right in but no table and food. Understandable. A family behind us in line took this opportunity. When it was finally our turn we got up to the front. That hour line was only to get on the wait list. Not once was this told to us otherwise we wouldn't have even bothered. We were expected to wait even longer without being informed. Frustrated with already waiting, we put our name on the list. We go in to have drinks while waiting and we see the family from before (who were behind us in line) sitting at a table (which was promised wasn't going to happen) with food. Absolutely unfair and ridiculous. We go back out and talk to the hostess and we were accommodated. Which was totally nice. But the cake on top was when we were served drinks less than 30 minutes until they closed. Right at 11:01 there was a man circulating rushing us to down the drinks and verbatim said "get out people" and "you need to leave". This was said to every table. What the hell? This was the worst Fairmont experience I've ever had. They are always the best. This restaurant was a complete disappointment because of how rude and horrible the staff were. Not a Fairmont experience at all. My personal suggestions would be to prioritize seating of hotel guests, and not kick people out a minute after close RUDELY. Is this worth the experience? Up to you. Like I said, the atmosphere and servers were impeccable. Just know not to expect amazing service from the clueless hosts and the bouncer. Also make a reservation.
Had a great time with friends and colleagues on this past Wednesday night. Drinks were great. Music was a vibe and the food and service were great. Will definitely come again. Thanks for having us.
The food was surprisingly pleasant! Highly recommend the drinks too.The entertainment is a nice touch and many people enjoy dancing to it.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Ahi Tuna Poke Tostada, Salmon Dinner
Restaurantji Recommends
This place is a treat. Super cheeky . A favorite for work team happy hours.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Tonca Pupu Platter, Ahi Tuna Poke Tostada
The food has improved dramatically from past meals. Mr David is an absolute delight as our guide to dining. Mr Michael is a fabulous gentleman general manager who creates a proper friendly atmosphere. The ambiance is wonderfully tiki and very clean. Will return regularly now that it's become so delightful!
What a great place! Don't miss going here when you visit San Francisco it's a must! Great drinks and food but the ambience is the best!
????Located inside the beautiful yet iconic Fairmont on Mason street is Tonga Room & Hurricane Bar.I love live music, good food and drinks so Tonga Room is my usual spot when I’m in the city.
Atmosphere: 5
Service: 5
What the eff happened to the Tonga room??? Frozen food. Cover charge. Sad. Nope.
Atmosphere: 5
Food: 1
Service: 5