Zun was incredibly helpful, patiently helping me decide on the right product for my needs. Wonderful customer service - thank you Zun.
Kyle Levine
Zun at the San Francisco store is amazing and super helpful. Right before closing which is at 8pm she went out of her way to help me with getting my bag fixed and even stayed a little late to double check everything and provide excellent service.
Sergio R.
No monogramming machine. No estimate of when it will be fixed. Reading in the reviews that 5 months ago it was already broken… ?
Paulo Vitoriano
Was honestly dissappointed with my visit. The sales person was not any knowlegable and tried to explain me that Tumi is originally a German brand. The other lady, apparently a security person, had to lock and unlock the entrance door, even during normal working hours.
Dayne
I Love all things Tumi,None of the items I seen online and was promised (via internet in Stock!
Luis
Very bad experience on Sunday shipping. Please, improve your customer experience in a brand that it's not cheap
Leif N.
I had called earlier to see if the monogramming machine was working as the last two shops I had gone to had busted machines. Nobody answered the phone here so I decided to drive across town and give it a shot.Got there 30 mins before closing. The doors were locked and the shop girl was vacuuming, so I had to wait outside until after she was done. (?)Predictably, the machine was out of service.Answer the phone. Fix your monogramming machine.
Carla Leibowitz
Staff was so helpful. I just dropped off my bag for repairs, and they were super through. They also had to deal with some really strange characters coming in and out and they are very patient and professional
Quinn Fehrenbacher
Couldn’t have been happier with my experience! They were so helpful and explained all I needed to know on the different bag options, helping me find the best fit for me:)
Christine Kwon
Extremely rude staff and manager even with a purchaseNeed to change management here for better business
Julissa is excellent. Helped up us 1000% and even went the extra mile the next day when I needed my other Tumi bag embossed and cleaned. Keep up the good work!
Linda Cho
Poor customer service. I went in and the sales associate didn’t seem interested and was very short in answering my questions. Need a new sales associate.
Andrea H.
Everyone here is helpful and friendly. They helped me pick out a new laptop backpack, taking time to make sure I got the right one. They also let me know that my old rolling suitcase could probably be repaired. They got it sent off, and ir came back with the broken handle fixed for a very reasonable price. Tumi luggage isn't cheap, but their service and reliability makes it worth the price.
Alex Thomas
The store staff and assistance couldn’t be less helpful if they tried…Overall, extremely meh experience which was exactly their attitude as well!! if you really wanted Tumi, head to another store
Beatrice Lee
Very nice and the sales associate immediately acknowledged me. Much appreciative.
Zun was incredibly helpful, patiently helping me decide on the right product for my needs. Wonderful customer service - thank you Zun.
Zun at the San Francisco store is amazing and super helpful. Right before closing which is at 8pm she went out of her way to help me with getting my bag fixed and even stayed a little late to double check everything and provide excellent service.
No monogramming machine. No estimate of when it will be fixed. Reading in the reviews that 5 months ago it was already broken… ?
Was honestly dissappointed with my visit. The sales person was not any knowlegable and tried to explain me that Tumi is originally a German brand. The other lady, apparently a security person, had to lock and unlock the entrance door, even during normal working hours.
I Love all things Tumi,None of the items I seen online and was promised (via internet in Stock!
Very bad experience on Sunday shipping. Please, improve your customer experience in a brand that it's not cheap
I had called earlier to see if the monogramming machine was working as the last two shops I had gone to had busted machines. Nobody answered the phone here so I decided to drive across town and give it a shot.Got there 30 mins before closing. The doors were locked and the shop girl was vacuuming, so I had to wait outside until after she was done. (?)Predictably, the machine was out of service.Answer the phone. Fix your monogramming machine.
Staff was so helpful. I just dropped off my bag for repairs, and they were super through. They also had to deal with some really strange characters coming in and out and they are very patient and professional
Couldn’t have been happier with my experience! They were so helpful and explained all I needed to know on the different bag options, helping me find the best fit for me:)
Extremely rude staff and manager even with a purchaseNeed to change management here for better business
Restaurantji Recommends
Julissa is excellent. Helped up us 1000% and even went the extra mile the next day when I needed my other Tumi bag embossed and cleaned. Keep up the good work!
Poor customer service. I went in and the sales associate didn’t seem interested and was very short in answering my questions. Need a new sales associate.
Everyone here is helpful and friendly. They helped me pick out a new laptop backpack, taking time to make sure I got the right one. They also let me know that my old rolling suitcase could probably be repaired. They got it sent off, and ir came back with the broken handle fixed for a very reasonable price. Tumi luggage isn't cheap, but their service and reliability makes it worth the price.
The store staff and assistance couldn’t be less helpful if they tried…Overall, extremely meh experience which was exactly their attitude as well!! if you really wanted Tumi, head to another store
Very nice and the sales associate immediately acknowledged me. Much appreciative.