I have been trying to reserve a table here and can't get in touch with anyone working there. Groups above 6 people can't make an online reservation. I called the hotel, who told me to send an email, and after multiple follow ups never heard back. It makes me think this is not a serious restaurant, or at least poorly run.
UPDATE: The owner said they would get in contact with me within 24 hours (see their response below), but of course they did not, because this place is not serious about customer service. Not sure if it was an automated response but, regardless, it shows the bad service.
Faith
They bring some nice twists to the average breakfast. The squash as a breakfast side dish was very nice. My wife loved their club sandwich. However, the eggs did come out a little lukewarm. We wish they had an Eggs Benedict on the menu, I'm sure they would do it well.
Leslie
Super slow service....not typical They've been here before and all those slow. It was never as slow as today.
Diane
Service was great and they were busy. Initially hard to find to hotel and restaurant. Our food was really tasty, however my hamburger was a bit dry. The fries were hot and great!!. Will go there again. Saw the Club Sandwich was popular and my friend really liked hers.
Sara
Delicious and beautiful food. Very nice staff. Exuberant guests so very noisy on a Saturday night.
hossey
The server who first started our table, Teresa, was wonderful—attentive and kind. Unfortunately, she disappeared, and the gentleman who later served us was extremely rude and dismissive. When I asked a simple question about a menu item, his response was, “It's written in the menu.” We had just received our appetizers when he came back to take our lunch order. I mentioned we needed a little more time, and his response was shocking: he told us we would “have to wait for a long period” and even pointed to another large table, saying he wouldn't be back soon if we didn't order immediately. I couldn't believe the level of attitude and poor service. I usually love this restaurant and often choose it for work lunches and meetings, but this was a pretty important meeting, and the overall experience ended up being very disappointing.
Maggie
We had a delightful lunch at Dillon before going to a show at the Orpheum. The food was imaginative and delicious and the entire staff could not have been more welcoming!
Steven
The service we've had here the last three times we've had brunch here has gone downhill. This is mostly due to our server who seems preoccupied and responds in one word answers, that are neither helpful nor polite. You're paying about $50/person for meal/beverage and I really expect that the service be gracious and welcoming. The food seems to be lacking too over the last few times. This last time there was bacon as part of the Proper Breakfast menu item and it was just pure grease. We think that they deep fried it and could not eat it. It is convenient as we were seeing a matinee at the Orpheum and the space is beautiful and soothing, but our server and meal was not up to par. Unfortunately we won't be coming back.
Cherie
We thought this was a great spot to go before a show at the Orpheum. Nice servers, good food.
Alex Rankov
Came for Sunday brunch but the menu choices were tiny. Food was very basic. Definitely not worth the price. Wonderful staff made us feel good though.
Delicious food - lovely waiter - attentive staff - hotel ambience superb. I highly recommend Villon in The Proper Hotel.
Charoline
My husband's food was overcooked, greasy and burned. The food pictures from their website are pretty but reality is a different story. Very poor service and limited flexibility in terms of everything. We'll NOT repeat the experience again!
April
Excellent meal and ambiance, always a consistent experience eating here. We were really surprised to learn that Villon had stopped dinner service as this is my husbands favorite restaurant for dinner before the shows at Orpheum and Golden Gate theatres, for the delicious innovative dishes. We went for breakfast on a Saturday and as usual the service, food and ambiance were excellent. Would highly recommend, the price point is worth it. We were pleased to learn that the restaurant is working on reopening dinner service - we will be back for dinner when they do.
Anna
We did the Valentine's Day tasting menu. It came out about $550 for two people with the wine pairing. The staff were wonderful and the space is cute, but that's about where the positives end. The food was extremely basic, something you would almost expect to find in a diner. It was clearly pre-made several hours in advance, and some of the seafood had a little leathery crust on top, like they'd been sitting out or in the fridge for a while. Unacceptable for the price point. The bouillabaisse was basically just seafood sitting on a plate colored with a tiny bit of broth, but there wasn't enough to use a spoon. The starter salad was a lettuce heart cut in quarters with some mayo-based thick dressing. The wine pairing included 2 to 3 ounce pours, which, for the extra $65 charge, was woefully inadequate. We really wanted to like this place, but we are never coming back for dinner!
Eric
Valentine menu was a joke ! Food felt not fresh Charged 150 per person Wine tasting was not worth the money ($60) Definitely not recommended
I have been trying to reserve a table here and can't get in touch with anyone working there. Groups above 6 people can't make an online reservation. I called the hotel, who told me to send an email, and after multiple follow ups never heard back.
It makes me think this is not a serious restaurant, or at least poorly run.
UPDATE: The owner said they would get in contact with me within 24 hours (see their response below), but of course they did not, because this place is not serious about customer service. Not sure if it was an automated response but, regardless, it shows the bad service.
They bring some nice twists to the average breakfast. The squash as a breakfast side dish was very nice. My wife loved their club sandwich. However, the eggs did come out a little lukewarm. We wish they had an Eggs Benedict on the menu, I'm sure they would do it well.
Super slow service....not typical They've been here before and all those slow. It was never as slow as today.
Service was great and they were busy. Initially hard to find to hotel and restaurant. Our food was really tasty, however my hamburger was a bit dry. The fries were hot and great!!. Will go there again. Saw the Club Sandwich was popular and my friend really liked hers.
Delicious and beautiful food. Very nice staff. Exuberant guests so very noisy on a Saturday night.
The server who first started our table, Teresa, was wonderful—attentive and kind. Unfortunately, she disappeared, and the gentleman who later served us was extremely rude and dismissive. When I asked a simple question about a menu item, his response was, “It's written in the menu.” We had just received our appetizers when he came back to take our lunch order. I mentioned we needed a little more time, and his response was shocking: he told us we would “have to wait for a long period” and even pointed to another large table, saying he wouldn't be back soon if we didn't order immediately. I couldn't believe the level of attitude and poor service. I usually love this restaurant and often choose it for work lunches and meetings, but this was a pretty important meeting, and the overall experience ended up being very disappointing.
We had a delightful lunch at Dillon before going to a show at the Orpheum. The food was imaginative and delicious and the entire staff could not have been more welcoming!
The service we've had here the last three times we've had brunch here has gone downhill. This is mostly due to our server who seems preoccupied and responds in one word answers, that are neither helpful nor polite. You're paying about $50/person for meal/beverage and I really expect that the service be gracious and welcoming. The food seems to be lacking too over the last few times. This last time there was bacon as part of the Proper Breakfast menu item and it was just pure grease. We think that they deep fried it and could not eat it. It is convenient as we were seeing a matinee at the Orpheum and the space is beautiful and soothing, but our server and meal was not up to par. Unfortunately we won't be coming back.
We thought this was a great spot to go before a show at the Orpheum. Nice servers, good food.
Came for Sunday brunch but the menu choices were tiny. Food was very basic. Definitely not worth the price. Wonderful staff made us feel good though.
Atmosphere: 4
Food: 2
Service: 5
Restaurantji Recommends
Delicious food - lovely waiter - attentive staff - hotel ambience superb. I highly recommend Villon in The Proper Hotel.
My husband's food was overcooked, greasy and burned. The food pictures from their website are pretty but reality is a different story. Very poor service and limited flexibility in terms of everything. We'll NOT repeat the experience again!
Excellent meal and ambiance, always a consistent experience eating here. We were really surprised to learn that Villon had stopped dinner service as this is my husbands favorite restaurant for dinner before the shows at Orpheum and Golden Gate theatres, for the delicious innovative dishes. We went for breakfast on a Saturday and as usual the service, food and ambiance were excellent. Would highly recommend, the price point is worth it. We were pleased to learn that the restaurant is working on reopening dinner service - we will be back for dinner when they do.
We did the Valentine's Day tasting menu. It came out about $550 for two people with the wine pairing. The staff were wonderful and the space is cute, but that's about where the positives end. The food was extremely basic, something you would almost expect to find in a diner. It was clearly pre-made several hours in advance, and some of the seafood had a little leathery crust on top, like they'd been sitting out or in the fridge for a while. Unacceptable for the price point. The bouillabaisse was basically just seafood sitting on a plate colored with a tiny bit of broth, but there wasn't enough to use a spoon. The starter salad was a lettuce heart cut in quarters with some mayo-based thick dressing. The wine pairing included 2 to 3 ounce pours, which, for the extra $65 charge, was woefully inadequate. We really wanted to like this place, but we are never coming back for dinner!
Valentine menu was a joke ! Food felt not fresh Charged 150 per person Wine tasting was not worth the money ($60) Definitely not recommended
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