The food didn’t taste fresh out of vending machine. The noodle was not evenly cooked so part of it remained hard/brittle. The meat looked rancid, part of it turned black. I smelled it and decided it was still edible and ate it. The meat was definitely borderline expired. Fortunately I did not get sick. The overall taste was that it was tasteless; it was slightly salty but not umami or savory. The temperature was lukewarm despite that I waited about 3 minutes for it. Definitely will not eat again; it was not cheap, not fresh, and didn’t taste good.
The idea that the vending machine would deliver consistent experience appeared to be broken here. Because this required fresh ingredients and they didn’t keep the ingredients fresh. Hope they work on it.
Lisa Chang
It's not working.
Service: 1
Mai Elahi
paid and it never gave us our food
Atmosphere: 1
Food: 1
Service: 1
CAN ALGAN
Horrendous japchae. Stay away
Atmosphere: 1
Food: 1
Service: 1
Aki G Machida
Ramen was sold out at 5pm. So I ordered Vegan TantanMen. And, it’s served COLD!! Money back!!!!
Atmosphere: 1
Food: 1
Service: 1
Molly Smart
TERRIBLE. Ramen was cold, customer service wouldn't issue a refund because after requesting a picture, decided the picture couldn't prove it was cold. :/ When I asked if they could send someone to check on the machine, she said they hadn't received any other complaints, so they wouldn't. Go literally anywhere else in the Metreon.
Atmosphere: 1
Food: 1
Service: 1
Justin Silva
Ramen came out cold and was gross, we called customer service to get a refund and they didn't believe us. Great idea but a gamble, customer service was worse than the food.
Food: 1
Service: 1
katie smart
Appalling. This machine is a tool to separate people from their money. Cold, uncooked food. Dishonest customer service that has no goal of helping anyone. Don't waste your time and money.
Atmosphere: 1
Food: 1
Service: 1
Tim Silva
The soup came out cold. Tried to get a refund but the person on the phone somehow wanted proof that it was cold… from a photo. Didn’t get a refund.
Atmosphere: 1
Food: 1
Service: 1
sean silva
Food was cold. Called for a refund and rep didn't believe me and told me she needed a photo of the ramen "when it was cold" even though I explained that it was cold from the get-go.
Just had a yokai ramen bowl in MSP airport, the problem isn't it's too hot, in fact it's not hot enough. the ingredients are frozen and they remained frozen after the hot water is added. Whatever algorithm you've got working on these bowls needs serious readjusting.
Cheng-Che Chang
It’s a cute machine! And the food is delicious too! Good for having a casual time after class!
Atmosphere: 5
Food: 5
Service: 5
Celina Dear
amazing service! Waiter was extremely attentive!
Christopher Lopuck
The broth warmed my cold bones on this cold SF morning. I wish they had a location in South, or East Bay too!!
Atmosphere: 5
Food: 5
Service: 5
Sam Claude
Automated ramen dispenser but doesn’t provide utensils. How are you going to set up a product that is served hot and ready to eat without providing utensils? A lot of thought went out the window with this design’s execution.
The food didn’t taste fresh out of vending machine. The noodle was not evenly cooked so part of it remained hard/brittle. The meat looked rancid, part of it turned black. I smelled it and decided it was still edible and ate it. The meat was definitely borderline expired. Fortunately I did not get sick. The overall taste was that it was tasteless; it was slightly salty but not umami or savory. The temperature was lukewarm despite that I waited about 3 minutes for it. Definitely will not eat again; it was not cheap, not fresh, and didn’t taste good. The idea that the vending machine would deliver consistent experience appeared to be broken here. Because this required fresh ingredients and they didn’t keep the ingredients fresh. Hope they work on it.
It's not working.
Service: 1
paid and it never gave us our food
Atmosphere: 1
Food: 1
Service: 1
Horrendous japchae. Stay away
Atmosphere: 1
Food: 1
Service: 1
Ramen was sold out at 5pm. So I ordered Vegan TantanMen. And, it’s served COLD!! Money back!!!!
Atmosphere: 1
Food: 1
Service: 1
TERRIBLE. Ramen was cold, customer service wouldn't issue a refund because after requesting a picture, decided the picture couldn't prove it was cold. :/ When I asked if they could send someone to check on the machine, she said they hadn't received any other complaints, so they wouldn't. Go literally anywhere else in the Metreon.
Atmosphere: 1
Food: 1
Service: 1
Ramen came out cold and was gross, we called customer service to get a refund and they didn't believe us. Great idea but a gamble, customer service was worse than the food.
Food: 1
Service: 1
Appalling. This machine is a tool to separate people from their money. Cold, uncooked food. Dishonest customer service that has no goal of helping anyone. Don't waste your time and money.
Atmosphere: 1
Food: 1
Service: 1
The soup came out cold. Tried to get a refund but the person on the phone somehow wanted proof that it was cold… from a photo. Didn’t get a refund.
Atmosphere: 1
Food: 1
Service: 1
Food was cold. Called for a refund and rep didn't believe me and told me she needed a photo of the ramen "when it was cold" even though I explained that it was cold from the get-go.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Just had a yokai ramen bowl in MSP airport, the problem isn't it's too hot, in fact it's not hot enough. the ingredients are frozen and they remained frozen after the hot water is added. Whatever algorithm you've got working on these bowls needs serious readjusting.
It’s a cute machine! And the food is delicious too! Good for having a casual time after class!
Atmosphere: 5
Food: 5
Service: 5
amazing service! Waiter was extremely attentive!
The broth warmed my cold bones on this cold SF morning. I wish they had a location in South, or East Bay too!!
Atmosphere: 5
Food: 5
Service: 5
Automated ramen dispenser but doesn’t provide utensils. How are you going to set up a product that is served hot and ready to eat without providing utensils? A lot of thought went out the window with this design’s execution.
Atmosphere: 2
Food: 2
Service: 3
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