Got my order wrong again… this time it was my kids food. Ordered two kids meals and one burger combo, one of my kids meals didn’t come with the entree. This particular location always has something going on whether getting th order wrong or online orders “never came through” but all my rewards points were gone. Last chance I’m giving them
Atmosphere: 1
Food: 2
Service: 1
CONSTRUCCION USA
I came here with my wife and kids because my son wanted a Carl’s Jr. burger. When we walked in, my wife needed to use the restroom while I was about to place our order. She was standing near the restroom waiting for the code to open the door.
I politely asked the employee at the counter (a short Latina woman with short hair) for the restroom code. She responded by saying the restroom was for customers only. I explained that we were customers and that I was in the process of ordering. My wife was still standing right next to the restroom.
Her response was, “You need to order first, and then I’ll open the restroom.” The way she said it was extremely rude and unnecessary.
Because of this poor treatment, we decided to leave and will not be returning. Customer service like this is unacceptable, especially toward a family with children. Management seriously needs to address this behavior.
Brain Waves
Slow. Slow. Slow
Atmosphere: 1
Food: 3
Service: 1
Andrea Ruvalcaba
don't usually complain but this location usually has errors and lately they've been giving less food than standard. 8 small fried zuchinnis for almost $6...
Atmosphere: 1
Food: 2
Service: 3
Wilmar
Thank you to Carlos who was running the register and drive thru. He was the man treated my wife and I with respect. Shout out to Carlos and the rest of the team, they seem like a good team, great dynamic.
Atmosphere: 5
Food: 5
Service: 5
Alice Sweet
Did my order wrong and the manager was terrible with her customer service!! I hate that the food options are so small in my area because I would never set foot back in there.
Anonymous Account
ABSOLUTELY RIDICULOUS 30 mins in the drive- thru for me to order with the ai system get to the window and they have no order for me in the system. Stop with the ai and bring regular people back to take the orders
Alma Cortez
Amazing atmosphere, great customer service, very family friendly, and food was amazing. Oscar was amazing and had such an amazing positive attitude
Atmosphere: 5
Food: 5
Service: 5
Brian Masterson
Can't get the order right and refused to fix the issue adequately. Rude employees
Please get rid of the AI intercom, it just takes even longer to order and I feel like I’m in the drive thru for 20 minutes so I rarely come here
Atmosphere: 3
Food: 3
Service: 1
Omat Navarro
Really bad experience with Glendy yell to me on the drive thrue she is having a bad day I don’t recommend plus I’m still here n I can hearth glendy talking bad about me with co workers
Service: 1
Noe Ruvalcaba
This is the worst fast food I've ever had the service was okay but be careful which straw you pick one whole box had wet dirty straws.
Atmosphere: 1
Food: 1
Service: 3
Doctor Dirtnap
New triple burgers are fantastic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon
Mayra Calderon
I always go thru drive thru and they always send me to the front to wait for my food so annoyed with how their system works.
Got my order wrong again… this time it was my kids food. Ordered two kids meals and one burger combo, one of my kids meals didn’t come with the entree. This particular location always has something going on whether getting th order wrong or online orders “never came through” but all my rewards points were gone. Last chance I’m giving them
Atmosphere: 1
Food: 2
Service: 1
I came here with my wife and kids because my son wanted a Carl’s Jr. burger. When we walked in, my wife needed to use the restroom while I was about to place our order. She was standing near the restroom waiting for the code to open the door.
I politely asked the employee at the counter (a short Latina woman with short hair) for the restroom code. She responded by saying the restroom was for customers only. I explained that we were customers and that I was in the process of ordering. My wife was still standing right next to the restroom.
Her response was, “You need to order first, and then I’ll open the restroom.” The way she said it was extremely rude and unnecessary.
Because of this poor treatment, we decided to leave and will not be returning. Customer service like this is unacceptable, especially toward a family with children. Management seriously needs to address this behavior.
Slow. Slow. Slow
Atmosphere: 1
Food: 3
Service: 1
don't usually complain but this location usually has errors and lately they've been giving less food than standard. 8 small fried zuchinnis for almost $6...
Atmosphere: 1
Food: 2
Service: 3
Thank you to Carlos who was running the register and drive thru. He was the man treated my wife and I with respect. Shout out to Carlos and the rest of the team, they seem like a good team, great dynamic.
Atmosphere: 5
Food: 5
Service: 5
Did my order wrong and the manager was terrible with her customer service!! I hate that the food options are so small in my area because I would never set foot back in there.
ABSOLUTELY RIDICULOUS 30 mins in the drive- thru for me to order with the ai system get to the window and they have no order for me in the system. Stop with the ai and bring regular people back to take the orders
Amazing atmosphere, great customer service, very family friendly, and food was amazing. Oscar was amazing and had such an amazing positive attitude
Atmosphere: 5
Food: 5
Service: 5
Can't get the order right and refused to fix the issue adequately. Rude employees
Atmosphere: 1
Food: 1
Service: 1
It was good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Please get rid of the AI intercom, it just takes even longer to order and I feel like I’m in the drive thru for 20 minutes so I rarely come here
Atmosphere: 3
Food: 3
Service: 1
Really bad experience with Glendy yell to me on the drive thrue she is having a bad day I don’t recommend plus I’m still here n I can hearth glendy talking bad about me with co workers
Service: 1
This is the worst fast food I've ever had the service was okay but be careful which straw you pick one whole box had wet dirty straws.
Atmosphere: 1
Food: 1
Service: 3
New triple burgers are fantastic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon
I always go thru drive thru and they always send me to the front to wait for my food so annoyed with how their system works.
Atmosphere: 2
Food: 2
Service: 3
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