El Pollo Loco
1881 S San Jacinto Ave, San Jacinto
(951) 487-6622
Recent Reviews
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Doesn't get orders correct thru drive thru
The food looks sad and the staff there feels like there rushing u to pick and the food was not much to it just real not good other place season and make sure it's grilled proper here it just seems like they put it in a Boiling Pot of water and say hello Pepper is okay the staff was semi-decent just feel like they were trying to rush us instead of trying to take our order properly
Atmosphere: 2
Food: 1
Service: 2
I did A order pick up and I use my birthday rewards when I got home. I noticed that my chips and salsa wasn’t in my mail so I just called to let them know. And. Alexus was so awesome she offered me to come back down to pick it up, then offered that the next time I come that they would just replace my order for me. I let her know how much I appreciated that because I used my birthday reward for this purchase and I was very pleased with her. I had surgery a month ago and can’t cook for myself yet, so her doing this for me really made my night . Her customer service is beyond 5 stars .
Thank you again
Atmosphere: 5
Food: 5
Service: 5
Went thru the drive thru where they forgot to give me everything I ordered so I had to circle back around. Was not mad about that. What upset me was after taking my first bite of my BRC burrito and biting down on a piece of metal. They need to be evaluated because this is unacceptable!!
Atmosphere: 1
Food: 1
Service: 1
Food poisoning.
Atmosphere: 2
Food: 1
Service: 2
Great service.
The place was clean but the prices were steep. I haven't been here in a while and I had a freak out before you go, try to check out any type of coupon or discount.
Atmosphere: 3
Food: 2
Service: 4
Very poor service
They don’t like giving salsa or Serranos even when they know it’s a big order they still give like 2 or 3 sauces and then they ignore and laugh at you if your waiting for your online orders. Like get it together!
I would never pay what they are changing! Walked in and walked straight out when I saw how much their burritos were!?
Atmosphere: 1
Food: 3
Service: 2
Restaurantji Recommends
I love to eat from this restaurant. The service was good. I will be coming back to this location.
Atmosphere: 5
Food: 5
Service: 5
Fast service and friendly cashier Wendy was very nice when up and beyond.
Dietary restrictions: Salad ?
Parking: A lot of space
Kid-friendliness: Cashier Wendy thanks for your service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
As always, the food was great, and the restaurant was decently clean. The staff were friendly and attentive. I was served in less than 5 minutes after ordering. Management is definitely doing a good job at running this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Churros, Original Pollo Bowl
Horrible service, the 2 young men in the drive thru took my order had me wait in the window just to say the the system was locked because the time was 930. After we waited for a good while . It was in purpose too
Atmosphere: 1
Food: 1
Service: 1
Horrible experience...I came to give it a 2nd chance after a pervious experience where my nachos were soggy and soup like...I waited in the drive thru for 10 minutes just to get there give my order and be denied because it was 930...they intentionally took their time because they're lazy..they denied the people in front too...lazy sacks
Atmosphere: 1
Food: 1
Service: 1
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