Staff all look like they seen war. I hate to say it but I think paying customers who are respectful and decent and aren’t causing issues, should not have to be subject to an attitude. Regardless of the reason. I went in there at 10am so not too sure why we were so tired to provide exceptional service. The bagel is mid; saw them microwave the meat which is not always a red flag but Santa Cruz has a bagel shop near the coast that prepares everything fresh. Leaving this here for the people who are influenced from tiktoks amazing reviews. Just don’t bother.
Atmosphere: 1
Food: 2
Service: 1
Andrew Toste
Super friendly service. Delicious bagels and a pretty wide selection for such a small shop. Plus the serve cragles (croissant bagels). Which are super hard to find
Just discovered this awesome breakfast place. They have the freshest bagels in history of bagels! Actually very good drip coffee. Awesome staff, very friendly and helpful. 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Bagel Sandwich
Sarah Rodriguez
First timer today and was greeted by the owner. The kindest guy. Offered me a complimentary pastry for my first time in. I’ll definitely return. Felt like a corner bagel shop in NYC where the owner knows everyone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
Katalina Garrido
First of all can I just say, how nice the owner is!!! He makes you just want to order a bagel the way of how attentive he is. He always remembers me and is very patient.
Second, I used to live in the east coast for a few years, and it was hard finding a great bagel place that mimics the same taste and consistency of nyc bagel. The owner is from Long Island so it makes sense that he knows what he’s doing. Every bagel I try always knocks it out of the park.
Three, their coffee is so good. There’s a Starbucks nearby but idk why you would go there when their coffee is superb. I am a coffee snob and drink my coffee black. I am always surprised with their consistency and I heard they even have another business called coffee guys in Morgan hill(will have to try that out later)
Fourth, their salads are amazing. I was running late to work and needed to pick something up quick and they noticed it and made me a salad on the spot and I was able to take something to work.
Fifth, their prices are really good considering the area. Their bagels are around $4-5 with top notch quality. Cream cheese is extra and they have a bagel guy sandwich that starts off at $12 and then you can always add meat or avocado. Their salads range from $6-$9 and they are huge!!!
I can’t say anything bad about them. I would go early as the place is small and gets busy quickly. They accept credit only but usually that isn’t a problem.
Anyways, if you haven’t tried them out, you should. And no they didn’t pay me to post this, I just really love this place lol
Atmosphere: 5
Food: 5
Service: 5
Brad
Bagel fell apart. The coffee was cold at 7:30 am.
Atmosphere: 2
Food: 1
Service: 4
Recommended dishes: Breakfast Bagel Sandwich
Rob Farley
Jalapeño egg bagel was amazing!
Benjamin Ryan
I go here whenever I want to have a really good morning and they never disappoint. Best bagels in San Jose.
Gurjot Pawar
Good customer service and food was perfect dough and alot of options and my kids loves it.
Liz P.
This is a review of the Bagel Guys, and I have to say they’re fantastic! My colleague have brought their bagels in for us twice now, and they’ve been absolutely delicious. The bagels are well-made, moist, and full of flavor. I’ve tried several different bagel varieties and their cream cheese, and everything has been top-notch.
I live fairly close, so I’m excited to visit the Bagel Guys in person with my family—the kids are going to love it! According to friends, their sandwiches are excellent, so I’ll definitely make an effort to try those too. Highly recommend—delicious!
This poor review is specifically for the terrible customer experience we faced from a person in the store- her name is Geo/Gio. Our 2 bagels were toasted too much today, almost to the point of being burnt. We asked for them to be replaced and instead of replacing them and apologizing for them to be overcooked, she only replaced one bagel. She took away the bagels that were overcooked but didn’t replace the full order and when I asked why she said “you already ate one” which was false. I then asked again for them to be replaced and she refused to cooperate and pretended to not be able to find our tickets.
I’m really disappointed with this terrible customer service.
My family has been loyal customers of Bagel guys for the last 3 years, it had become a Saturday ritual of ours to come to Bagel Guys and get our morning bagels. However due to this experience from Gio I will not be returning again.
What’s worse is that even after confronting this associate in the store, I never got an acknowledgment of the mistake or an apology from her. Just a smug smile. What a shame that such a great bagel place which was associated with amazing memories for me has come down to this poor memory thanks to Gio.
Warm and welcoming service along with great bagels. They have Jalapeño cheddar cragel, which is a cross between a bagel and a croissant. It’s just delicious. Would definitely visit again
Staff all look like they seen war. I hate to say it but I think paying customers who are respectful and decent and aren’t causing issues, should not have to be subject to an attitude. Regardless of the reason. I went in there at 10am so not too sure why we were so tired to provide exceptional service. The bagel is mid; saw them microwave the meat which is not always a red flag but Santa Cruz has a bagel shop near the coast that prepares everything fresh. Leaving this here for the people who are influenced from tiktoks amazing reviews. Just don’t bother.
Atmosphere: 1
Food: 2
Service: 1
Super friendly service. Delicious bagels and a pretty wide selection for such a small shop. Plus the serve cragles (croissant bagels). Which are super hard to find
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Breakfast Bagel Sandwich
Just discovered this awesome breakfast place. They have the freshest bagels in history of bagels! Actually very good drip coffee. Awesome staff, very friendly and helpful. 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Bagel Sandwich
First timer today and was greeted by the owner. The kindest guy. Offered me a complimentary pastry for my first time in. I’ll definitely return. Felt like a corner bagel shop in NYC where the owner knows everyone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
First of all can I just say, how nice the owner is!!! He makes you just want to order a bagel the way of how attentive he is. He always remembers me and is very patient.
Second, I used to live in the east coast for a few years, and it was hard finding a great bagel place that mimics the same taste and consistency of nyc bagel. The owner is from Long Island so it makes sense that he knows what he’s doing. Every bagel I try always knocks it out of the park.
Three, their coffee is so good. There’s a Starbucks nearby but idk why you would go there when their coffee is superb. I am a coffee snob and drink my coffee black. I am always surprised with their consistency and I heard they even have another business called coffee guys in Morgan hill(will have to try that out later)
Fourth, their salads are amazing. I was running late to work and needed to pick something up quick and they noticed it and made me a salad on the spot and I was able to take something to work.
Fifth, their prices are really good considering the area. Their bagels are around $4-5 with top notch quality. Cream cheese is extra and they have a bagel guy sandwich that starts off at $12 and then you can always add meat or avocado. Their salads range from $6-$9 and they are huge!!!
I can’t say anything bad about them. I would go early as the place is small and gets busy quickly. They accept credit only but usually that isn’t a problem.
Anyways, if you haven’t tried them out, you should. And no they didn’t pay me to post this, I just really love this place lol
Atmosphere: 5
Food: 5
Service: 5
Bagel fell apart. The coffee was cold at 7:30 am.
Atmosphere: 2
Food: 1
Service: 4
Recommended dishes: Breakfast Bagel Sandwich
Jalapeño egg bagel was amazing!
I go here whenever I want to have a really good morning and they never disappoint. Best bagels in San Jose.
Good customer service and food was perfect dough and alot of options and my kids loves it.
This is a review of the Bagel Guys, and I have to say they’re fantastic! My colleague have brought their bagels in for us twice now, and they’ve been absolutely delicious. The bagels are well-made, moist, and full of flavor. I’ve tried several different bagel varieties and their cream cheese, and everything has been top-notch.
I live fairly close, so I’m excited to visit the Bagel Guys in person with my family—the kids are going to love it! According to friends, their sandwiches are excellent, so I’ll definitely make an effort to try those too. Highly recommend—delicious!
Food: 5
Recommended dishes: Everything Bagel
Restaurantji Recommends
Good stuff
Atmosphere: 4
Food: 4
Service: 4
Best bagel in town!
Atmosphere: 5
Food: 5
Service: 5
Soft and fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
This poor review is specifically for the terrible customer experience we faced from a person in the store- her name is Geo/Gio. Our 2 bagels were toasted too much today, almost to the point of being burnt. We asked for them to be replaced and instead of replacing them and apologizing for them to be overcooked, she only replaced one bagel. She took away the bagels that were overcooked but didn’t replace the full order and when I asked why she said “you already ate one” which was false. I then asked again for them to be replaced and she refused to cooperate and pretended to not be able to find our tickets.
I’m really disappointed with this terrible customer service.
My family has been loyal customers of Bagel guys for the last 3 years, it had become a Saturday ritual of ours to come to Bagel Guys and get our morning bagels. However due to this experience from Gio I will not be returning again.
What’s worse is that even after confronting this associate in the store, I never got an acknowledgment of the mistake or an apology from her. Just a smug smile. What a shame that such a great bagel place which was associated with amazing memories for me has come down to this poor memory thanks to Gio.
Food: 5
Recommended dishes: Breakfast Bagel Sandwich, Everything Bagel
Warm and welcoming service along with great bagels. They have Jalapeño cheddar cragel, which is a cross between a bagel and a croissant. It’s just delicious. Would definitely visit again
Atmosphere: 5
Food: 5
Service: 5
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