Baskin-Robbins

430 W Capitol Expy, San Jose
(408) 224-2031

Recent Reviews

Natalie Vaysman

Great milkshakes, we took size M - 3 scoops of ice cream.The cake is also really tasty. We took the chocolate chips dough .The staff was very nice.The place is small and

Atmosphere: 5

Food: 5

Service: 5

Jermaine Witherspoon

Nice chill spot for Saturday or Sunday snack vibe

Jesus Ortiz

Scoop game weak, small scoops for 7 bucks.

Jocelyn T.

I like it yummy and good service. I will be introduce to my friends come to this place

Kimberly B.

Been coming to this Baskin Robbins for many years, and I have to give it up for the staff here! ALWAYS friendly, ALWAYS patient, ALWAYS smiling. That's a super rare thing these days, and I think they definitely deserve a shout. Great job guys. Thank you for great service EVERY time! Keep it up!

Matthew N.

Friendly staff and was greeted soon entering . Got plenty of different flavors of ice cream to choose from, also smoothies, cakes , and more.

Jenny P.

Great customer service . Limited flavor choices for ice cream cakes and boxes were soft like they had been refrozen

Junior Tlatenchi Acuna

got the banana royal for my sister and myself and it was delicious the cashier was very friendly

Raquel R.

Good stop for some ice cream. Walking distant from other food places too. They give good scoops of ice cream always having different flavors. Down side it's sometimes there is a some of wait but still good ice cream . Employees are nice too.

Erica Turney

I pre-ordered and prepaid for a cake for my son's graduation party. On the day of the party I asked my mom if she could grab the cake for me while I finished setting up. When she arrived there was one other customer in the store ordering a cake she needed decorated. After the employee finished taking the order he goes to start decorating it. My mom asked if he could grab our cake really quick since it was ready to go and already paid for. He told her she had to wait and that he was helping this customer. My mom waited 15 minutes while he decorated the cake then he took it to the woman who asked for some more changes. He did more decorating and she approved it. She then said she also needed 16 ice cream cones made. My mom again asked if he could just grab our cake real quick where he again told her she would have to wait. She had groceries in the car not expecting to wait 45 minutes for a pre-paid cake so she had to leave. I had to drive over there to get the cake instead. When I asked the employee for a complaint number he was incredibly rude and condescending and told me he doesn't have one. I told him I would find it myself and as I was leaving he mockingly told me "good luck calling corporate and have fun with that phone call" Worst customer service I have ever experienced anywhere.

Erica Turney

Extremely rude employee. Worst customer service I have ever experienced.

Erica T.

I pre-ordered and prepaid for a cake for my son's graduation party. The day of the party I asked my mom if she could grab the cake for me while I finished setting up. When she arrived at the store there was one other customer there ordering a cake she needed decorated. After the employee took all the details he went to go start decorating it. My mom asked if he could grab our cake real quick since it was already paid for and ready to go. The employee refused and told her she had to wait until he was finished. She waited 15 minutes while he decorated the cake, then he took it to the woman who asked for changes. He decorated it some more and showed it to her again. She approved it and then said she also needed 16 ice cream cones. My mother once again asked if he could grab our cake first so she could be on her way. She was told it's "first come first serve" and refused to grab it. She had groceries in the car since she didn't expect to wait 45 minutes so she had to leave, so I had to drive over there to pick up the cake. When I arrived asked the employee for a contact number to complain about the service. He told me there was no one to complain to. I told him I would find a corporate number myself and as I was leaving he mockingly told me "good luck with that phone call, have fun with corporate". I have never experienced such horrible customer service anywhere. From the way the entire process was handled picking up the cake, and the way he responded when I asked for information to complain was horrible and unprofessional.

Cheryl Jackson

Always great choices enjoyed my ice cream

Brian D.

It's cold!!! Why not!! This one is small, clean and it cold inside!! Lol We all know the 32 plus flavors and they are consistent in each parlor I feel this one could use consumer help in thr winter so there I went! ‍ On foot too to burn off the calories I took in - yum

Georgina V

Delicious and excellent service

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