This is the second time my daughter has been ignored. She attends to those who arrive after her first.
Service: 1
Izzy Miller
No hello when we walked in and also messed up my bday cake. And put blue icing instead of purple and it look like the Cookie
Atmosphere: 1
Food: 1
Service: 1
Madhusudan Nanjanagud
Ice creams are great but the Waffle used were very bad. They served a very old stale one which was like a brick and now chewable. They need to have better cones else the taste of ice cream is lost!
Atmosphere: 3
Food: 4
Service: 3
Trella Davis
So I’ve grown-up with Baskin Robbins and have been to many locations over the years. This location, the service is OK and the selection of flavors as to be expected is pretty good. Atmosphere is meh but similar to every other BR location. For myself, I don’t care for ice cream because it has dairy and a lot of sugar, but they do usually carry 2 to 4 items that are lower sugar or dairy free. I don’t come often: correction, I come very rarely. The reason why the review is low is a couple of reasons. My daughter wanted her birthday cake to be an ice cream cake which of course I think of Baskin Robbins so I ordered an ice cream cake over the phone. It was a really simple process and the staff member who took the order was nice. I ended up having to change the date for pick up 2x - so called back again to change it to the original pick up date. they were nice about the whole thing. when I went to go get the cake I was fully prepared to tip $5. However, when I looked at the receipt, they had already put a $5 tip on the receipt as a service fee without any prior mention. What!?! Just another example of tipping culture out of control. The other issue is asking to have a container of mixed ice cream flavors be … rejected. ? I don’t understand this: every flavor is charged the same price. With the super prevalence of super premium ice cream flavors easily accessible at every major grocery store to the point where there is an entire aisle dedicated to ice cream is in their competitive advantage as a business proposition to offer an option to put different flavors into one carton. Why would they not do this??? especially if there are no other customers in the shop at the time. It boggles my brain why they would say no to this; anyway this is why they’re getting the star rating they’re getting. ? Picture of her cake in which I added a birthday sign and candles.
Atmosphere: 3
Food: 3
Service: 2
Will
Cake was made well but when I asked them to write out happy birthday they misspelled the lettering.
Atmosphere: 3
Food: 4
Service: 1
David Dragon
tried the strawberry mango smoothie , very nice
Ak
No loyal customer service. I come in here once a week at the least and the credit card machines were down. They wouldn't let me pay next time or take my information to run when machines are up. My son has autism and only eats chocolate ice cream from Baskin Robbins and now he won't be able to have his dessert for Christmas. It's an 8 dollar ice cream tub. Sad that's worth more than doing something nice for your loyal customers. I was willing to pay for it later. Goes to show how they value their customers.
Neda Mandegaran
Pros: good availability of items, nice staff, clean interiorCons: the store is not very inviting, probably because of lighting or not-so-clean windows
Betty Ching-Hua Song
I had one scoop of cookies and cream ice cream and one scoop of pistachio almond in a cup! It was really good! I considering back again after Advent! :)
How do you run out of milk??? Wanted to surprise the kids with shakes, booooooo
Hussein Alyafei
The workers are so rude they have bad attitude and no customer service I love Baskin-Robbins but this location is terrible
Safa Kagadkar
Ice Cream and ice cream cakes! What more do you want of dessert? Waffle cones and plastic cups, but you can get chocolate coated waffle cones, so no thank you on the plastic cups. So many flavors and you can taste test as many as you like. A simple visit was a time travel trip down memory lane for me ??
Adalyd Gomez
Very rude, we drove up 5min before closing, as we parked one of the girls ran up to lock the door and shortly after they turned off the lights.
This is the second time my daughter has been ignored. She attends to those who arrive after her first.
Service: 1
No hello when we walked in and also messed up my bday cake. And put blue icing instead of purple and it look like the Cookie
Atmosphere: 1
Food: 1
Service: 1
Ice creams are great but the Waffle used were very bad. They served a very old stale one which was like a brick and now chewable. They need to have better cones else the taste of ice cream is lost!
Atmosphere: 3
Food: 4
Service: 3
So I’ve grown-up with Baskin Robbins and have been to many locations over the years. This location, the service is OK and the selection of flavors as to be expected is pretty good. Atmosphere is meh but similar to every other BR location. For myself, I don’t care for ice cream because it has dairy and a lot of sugar, but they do usually carry 2 to 4 items that are lower sugar or dairy free. I don’t come often: correction, I come very rarely. The reason why the review is low is a couple of reasons. My daughter wanted her birthday cake to be an ice cream cake which of course I think of Baskin Robbins so I ordered an ice cream cake over the phone. It was a really simple process and the staff member who took the order was nice. I ended up having to change the date for pick up 2x - so called back again to change it to the original pick up date. they were nice about the whole thing. when I went to go get the cake I was fully prepared to tip $5. However, when I looked at the receipt, they had already put a $5 tip on the receipt as a service fee without any prior mention. What!?! Just another example of tipping culture out of control. The other issue is asking to have a container of mixed ice cream flavors be … rejected. ? I don’t understand this: every flavor is charged the same price. With the super prevalence of super premium ice cream flavors easily accessible at every major grocery store to the point where there is an entire aisle dedicated to ice cream is in their competitive advantage as a business proposition to offer an option to put different flavors into one carton. Why would they not do this??? especially if there are no other customers in the shop at the time. It boggles my brain why they would say no to this; anyway this is why they’re getting the star rating they’re getting. ? Picture of her cake in which I added a birthday sign and candles.
Atmosphere: 3
Food: 3
Service: 2
Cake was made well but when I asked them to write out happy birthday they misspelled the lettering.
Atmosphere: 3
Food: 4
Service: 1
tried the strawberry mango smoothie , very nice
No loyal customer service. I come in here once a week at the least and the credit card machines were down. They wouldn't let me pay next time or take my information to run when machines are up. My son has autism and only eats chocolate ice cream from Baskin Robbins and now he won't be able to have his dessert for Christmas. It's an 8 dollar ice cream tub. Sad that's worth more than doing something nice for your loyal customers. I was willing to pay for it later. Goes to show how they value their customers.
Pros: good availability of items, nice staff, clean interiorCons: the store is not very inviting, probably because of lighting or not-so-clean windows
I had one scoop of cookies and cream ice cream and one scoop of pistachio almond in a cup! It was really good! I considering back again after Advent! :)
Nice ?
Restaurantji Recommends
Great service
How do you run out of milk??? Wanted to surprise the kids with shakes, booooooo
The workers are so rude they have bad attitude and no customer service I love Baskin-Robbins but this location is terrible
Ice Cream and ice cream cakes! What more do you want of dessert? Waffle cones and plastic cups, but you can get chocolate coated waffle cones, so no thank you on the plastic cups. So many flavors and you can taste test as many as you like. A simple visit was a time travel trip down memory lane for me ??
Very rude, we drove up 5min before closing, as we parked one of the girls ran up to lock the door and shortly after they turned off the lights.
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