Baskin-Robbins
171 Branham Ln, San Jose
(408) 224-7153
Recent Reviews
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Went to pick up birthday cakes. There was 1 employee there and he was great… really was hustling to help as many customers, as quickly as possible. Unfortunately, lots of folks in line and not the most patient, understanding 1 person was doing his best. Employee was super patient with each customer and I really appreciated that!
Vegetarian options: Ice cream is vegetarian… not sure would recommend for vegans, if that’s of question, since I didn’t not any non-dairy milk ice cream options.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Birthday Cake
There was only one employee and he was helping a mother of 3. In front of me was a white senior man (not sure how long he's been waiting) and the employee said to him "I'll be right with you."
Then a white woman came behind me and this employee acknowledge her. He called me without looking and said "I can help the next customer." While my receipt was printing, he was already taking order of the customer next to me. He handed out my receipt without looking at me the entire time.
Atmosphere: 3
Food: 4
Service: 2
Great staff however a lot of customers just left their empty bowl at the tables and benches with trashcans 1 meter away
Gia is a excellent scooper and the store is nice and the ice cream is always on point...31 points actually!
Great for the kids
Love this place every time I come from Texas. I especially like that the employees there are well trained and know how to talk to customers (the seasonal ones) great place to come get ice cream with your family, when y’all come make sure to get help from Misael he was very helpful and does great work he’s a big teddy bear with a beautiful man bun
The store was busy; unfortunately, there was only 1 person serving, and he was great.
Ice cream is bae
Good ice cream. Good staff. It was really clean.
Good ice cream. Good staff. It was really clean.
Restaurantji Recommends
This is by far the BEST Baskin Robbins I've ever had the pleasure of going to. More so that it was during this crazy pandemic that we are all going thru. We went for my son's birthday and the owner Tim just happen to be there and made it such a special time for my son considering we were not able to have a birthday party or my son was not able to receive many gifts because he was not able to see his friends. Well, once we walked in Tim was a real delight! Adding a touch of happiness to end the day. We mentioned we had went for our sons birthday and he allowed my son to have his own ice cream Sunday, Tim's treat! Thank you to the staff and to Tim for being open during such a difficult time. But something so small made such a big and powerful impact on my son! We will never forget.
So me and my daughter walked at 4:30pm and did not realize they was closed. They closed at 2pm that day because it was Christmas eve. How ever The owner tim was very nice and kind and gave my daughter two scoop of cookies n cream ice cream on the house. That was really nice of him. The store was closed and everything was put away and i had no idea they were closed. So i always go to this store and customer service is always nice to me. This the only store i will always go and i suggest that anyone should go there.
Every Time That I Go Into Baskins For My Jamoca Almond Fudge ?, Melissa Greets Me With a Warm And Happy Welcome! She is Fast And Very Polite! ?
Out of all Basking Robbins they have great customer service and the are supper friendly. The owner is down to earth! Highly recommend this place!
Ordered my husband's birthday cake here and the customer service was excellent!! The ordering was easy, the pickup was even better. The gal that took my order 4 days prior remembered me and brought it out for me right away (even with a mask on). The cake was made to exactly what we ordered. They have LOTS of options in store, however we wanted something specific. It was really tasty too. I will come to this location again!! Thank you
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