Baskin Robbins has been a favorite go to since childhood for an ice cream craving but recently I've been ordering their ice cream cakes for special occasions and they are always a huge hit with everyone. They are not overly sweet but still so delicious and a nice switch up from a regular cake. They have so many cute decorations and themes, especially for the holidays. They are a little on the pricey side in my opinion but for an occasional treat, I think it's a nice way to go for something a bit different than your traditional sheet cake from the grocery store or bakery. The customer service is almost always great as well. I'm
trx Doc
Great staff however a lot of customers just left their empty bowl at the tables and benches with trashcans 1 meter away
Frankie M.
Gia is a excellent scooper and the store is nice and the ice cream is always on point...31 points actually!
Lisa V.
I came here today (6/28/23) around 7:10pm) to get a cake for a birthday. I had the worst experience ever at this store. Since we moved closer by we get all of our cakes from this baskin robins for the last 3-4 years. When I came in I picked out the cake I wanted and than the worker the one with long blonde braids ( she was the only girl working when I came in) she told me to bring my cake over to the register to pay, which I did and than after the payment was complete is asked her "can you write happy birthday on it?" And she literally looked at me like I was asking for something so unusual and was so annoyed about it and she looked at the guest waiting after me rolled her eyes and kind of just gave me that "ugh seriously" look. My sister and I looked at each other like what the heck?? No one ever has gotten annoyed with having to write anything on the cakes I have bought, she was obviously hella annoyed and roughly grabbed the cake and it FELL but she caught it in time before it hit the ground the frosting was a little bit messed up but I wasn't going to make a big deal about it. After she grabbed the cake she took it to the back to write happy birthday on it and let me tell u if I knew she was going to do a crappy job I would've just went to Safeway and buy stuff to write it myself. But I mean what was I expecting right ? I know she would've put 0% effort in the writing as soon as she rolled her eyes about my request to write on the cake. I will much rather make the drive to a different location. I WILL NEVER NEVER COME BACK THERE AGAIN. The owners need to find people with better customer service since for the most part the people coming in are buying cakes and ice creams for a happy event or a good time and with the way she treated us it completely just ruined my mood.
Cassie L.
Wow! The service here was amazing! I went in to get a cake for my sons graduation and they were out. The gentleman came out and help me pick a nine grad cake with the flavors my son wanted then took it to the back and made it look special with a graduation hat (no extra charge) and writing that said congratulations and name (no extra charge). Then while I was waiting another gentleman from the store offered if I wanted any samples of ice cream while I waited. I was very impressed with the service at this location and I will definitely be back and recommend it to anyone looking for an ice cream shop in the area..
Kimberly B.
We always order an ice cream roll cake for our families bdays. They always are so delicious! Highly recommend!
Montgumery B.
I really enjoy the variety of flavors that Baskin-Robbins has. The staff is very friendly. I've been there several times and will return again.
mochi C.
I love getting special ice cream cakes from this store as it's super easy to order online. I ordered a snowman ice cream cake for Xmas party from them. It's my 3rd or 4th order from this store. All my guests loved the cake!
Jennifer C.
I have ordered Disney character ( i.e. Mickey Mouse, Cars, Sponge Bob, etc.) ice cream birthdaycakes that were impeccably designed &remarkably delicious! I highly recommendtheir Blossom Hill/Snell, Almaden Expressway& Cottle Road locations!
Michael H.
Found on Facebook advanced buy one scoop ice-cream cone get scoop free. The employee was very nice and friendly. I tried the new ice-cream flavor Spicy N spooky. It wss quite Interesting. I did like it but for myself I'm not quite sure I'd be able to eat a full scoop myself. The flavor in the mouth and tounge was delightful but in the throat it had a very light tingling and spicy. I do highly recommend at least trying it. You just might like it for yourself. I do recommend this location so go get some ice-cream to enjoy
I rarely write reviews but this is above and beyond customer service! I ordered a photo cake for my son's birthday party and his theme is Golden State Warrior! Both the workers were very friendly and patience to special requests. I came late so it was less than 48 hours and the cake came out beautiful designed, with special details to the colored icing. My son's friends loved the cake as well as the taste! They asked for permission to use the same idea for their own birthday cake, I've had bad experience with another Baskin Tobin location and went out of my way to this location and it was worth it. Good customer service could be hard to find especially owners hired young workers that don't really go out of their way to give service. Thank you for the cake that made my son feel special and he love his Oreo cookie flavored ice cream.
michael g.
What a rip these days. I don't know how the new owner is training employees but I got ripped off on my double scoop. $6.99. I got a regular size scooped of mint on the bottom and a pathetic third size scoop of Oreo.
David Zavala
Love this place every time I come from Texas. I especially like that the employees there are well trained and know how to talk to customers (the seasonal ones) great place to come get ice cream with your family, when y’all come make sure to get help from Misael he was very helpful and does great work he’s a big teddy bear with a beautiful man bun
Jina H.
We ordered a custom cake for my daughters 4th birthday. It looked so amazing!! Thank you for such an easy process and beautiful cake. Highly recommend this location for a custom cake.
Lambert V.
This Baskin Robbins has the best customer service! I always order my cakes online to be picked up here and it is always a pleasant visit.
Baskin Robbins has been a favorite go to since childhood for an ice cream craving but recently I've been ordering their ice cream cakes for special occasions and they are always a huge hit with everyone. They are not overly sweet but still so delicious and a nice switch up from a regular cake. They have so many cute decorations and themes, especially for the holidays. They are a little on the pricey side in my opinion but for an occasional treat, I think it's a nice way to go for something a bit different than your traditional sheet cake from the grocery store or bakery. The customer service is almost always great as well. I'm
Great staff however a lot of customers just left their empty bowl at the tables and benches with trashcans 1 meter away
Gia is a excellent scooper and the store is nice and the ice cream is always on point...31 points actually!
I came here today (6/28/23) around 7:10pm) to get a cake for a birthday. I had the worst experience ever at this store. Since we moved closer by we get all of our cakes from this baskin robins for the last 3-4 years. When I came in I picked out the cake I wanted and than the worker the one with long blonde braids ( she was the only girl working when I came in) she told me to bring my cake over to the register to pay, which I did and than after the payment was complete is asked her "can you write happy birthday on it?" And she literally looked at me like I was asking for something so unusual and was so annoyed about it and she looked at the guest waiting after me rolled her eyes and kind of just gave me that "ugh seriously" look. My sister and I looked at each other like what the heck?? No one ever has gotten annoyed with having to write anything on the cakes I have bought, she was obviously hella annoyed and roughly grabbed the cake and it FELL but she caught it in time before it hit the ground the frosting was a little bit messed up but I wasn't going to make a big deal about it. After she grabbed the cake she took it to the back to write happy birthday on it and let me tell u if I knew she was going to do a crappy job I would've just went to Safeway and buy stuff to write it myself. But I mean what was I expecting right ? I know she would've put 0% effort in the writing as soon as she rolled her eyes about my request to write on the cake. I will much rather make the drive to a different location. I WILL NEVER NEVER COME BACK THERE AGAIN. The owners need to find people with better customer service since for the most part the people coming in are buying cakes and ice creams for a happy event or a good time and with the way she treated us it completely just ruined my mood.
Wow! The service here was amazing! I went in to get a cake for my sons graduation and they were out. The gentleman came out and help me pick a nine grad cake with the flavors my son wanted then took it to the back and made it look special with a graduation hat (no extra charge) and writing that said congratulations and name (no extra charge). Then while I was waiting another gentleman from the store offered if I wanted any samples of ice cream while I waited. I was very impressed with the service at this location and I will definitely be back and recommend it to anyone looking for an ice cream shop in the area..
We always order an ice cream roll cake for our families bdays. They always are so delicious! Highly recommend!
I really enjoy the variety of flavors that Baskin-Robbins has. The staff is very friendly. I've been there several times and will return again.
I love getting special ice cream cakes from this store as it's super easy to order online. I ordered a snowman ice cream cake for Xmas party from them. It's my 3rd or 4th order from this store. All my guests loved the cake!
I have ordered Disney character ( i.e. Mickey Mouse, Cars, Sponge Bob, etc.) ice cream birthdaycakes that were impeccably designed &remarkably delicious! I highly recommendtheir Blossom Hill/Snell, Almaden Expressway& Cottle Road locations!
Found on Facebook advanced buy one scoop ice-cream cone get scoop free. The employee was very nice and friendly. I tried the new ice-cream flavor Spicy N spooky. It wss quite Interesting. I did like it but for myself I'm not quite sure I'd be able to eat a full scoop myself. The flavor in the mouth and tounge was delightful but in the throat it had a very light tingling and spicy. I do highly recommend at least trying it. You just might like it for yourself. I do recommend this location so go get some ice-cream to enjoy
Restaurantji Recommends
I rarely write reviews but this is above and beyond customer service! I ordered a photo cake for my son's birthday party and his theme is Golden State Warrior! Both the workers were very friendly and patience to special requests. I came late so it was less than 48 hours and the cake came out beautiful designed, with special details to the colored icing. My son's friends loved the cake as well as the taste! They asked for permission to use the same idea for their own birthday cake, I've had bad experience with another Baskin Tobin location and went out of my way to this location and it was worth it. Good customer service could be hard to find especially owners hired young workers that don't really go out of their way to give service. Thank you for the cake that made my son feel special and he love his Oreo cookie flavored ice cream.
What a rip these days. I don't know how the new owner is training employees but I got ripped off on my double scoop. $6.99. I got a regular size scooped of mint on the bottom and a pathetic third size scoop of Oreo.
Love this place every time I come from Texas. I especially like that the employees there are well trained and know how to talk to customers (the seasonal ones) great place to come get ice cream with your family, when y’all come make sure to get help from Misael he was very helpful and does great work he’s a big teddy bear with a beautiful man bun
We ordered a custom cake for my daughters 4th birthday. It looked so amazing!! Thank you for such an easy process and beautiful cake. Highly recommend this location for a custom cake.
This Baskin Robbins has the best customer service! I always order my cakes online to be picked up here and it is always a pleasant visit.