Baskin-Robbins
1060 Willow St, San Jose
(408) 275-0131
Recent Reviews
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The service was really great, I took my daughters in, and they were asking for many samples. Not once did I feel like the worker felt annoyed. P.s they whipped out their cups of ice cream!
O m g. They saved me. I’m from LA and I went to 3 locations before remembering that baskin robins is mainstream and make cakes. I was looking around for pastelerias for a quick birthday cake surprise and one person sent me to buy sweet bread, another to an ice cream shop, and another Sunday shop till I said I’ll just come here. They had a small cake available.
Worst service I was denied service as I reach there just before closing. The girl working there yelled “who’s there now” and said we are closed at 10.45
Atmosphere: 1
Food: 1
Service: 1
Service Sucked! Went in there with the most rude staff.. one even rolled her eyes and gave major attitude. Bottom line they feel inconvenienced to have to work when a customer walks in the door, God forbid we have any questions,.. that may set them off. Apparently its to hard for them to do there job. NOTE: Around the corner there's another Ice-cream ? shop that has Great Customer service and delicious Ice-cream. So we walked over there =)
Atmosphere: 1
Service: 1
Plenty of parking, staff was nice and the sitting area was large enough for a big family!
The only downside is that there is no public restroom.
Atmosphere: 5
Food: 5
Service: 5
Good ice cream, friendly staff
Atmosphere: 5
Food: 5
Service: 5
I ordered a two scoop Sunday and it was horrible the ice cream was very bad. Don't waste your money at this
Food: 1
Great ice cream but lack of non dairy options
Went in for my faves an got nothing but a tease! Paid for 2 regular ADULT scoops and received 1/2 scoop w 1/4 scoop. I looked at her like REALLY!? an she just rolled her eyes an continued a conversation in Spanish w the other girl about Mexico and where she an her family were from. Second most disappointing visit!
Great friendly service, fast.
Restaurantji Recommends
Went in for my faves an got nothing but a tease! Paid for 2 regular ADULT scoops and received 1/2 scoop w 1/4 scoop. I looked at her like REALLY!? an she just rolled her eyes an continued a conversation in Spanish w the other girl about Mexico and where she an her family were from. Second most disappointing visit!
The ice cream is alright, but it's quite expensive. The service seems fine, although everyone appears like they'd prefer to be elsewhere if they had the choice.My boyfriend and I visited the shop to buy an ice cream cake for her brother's graduation BBQ. Ice cream cakes are delicious.The girl behind the counter looked really young, maybe around thirteen. We asked for the cake to be decorated in blue and maroon, which were the college colors of her brother's graduation.Here comes the funny part. Since we have a good sense of humor, we were okay with having the situation fixed and would have even shared a laugh about it. At the very least, admitting the mistake and offering a decent discount would have been appreciated. The woman didn't even know what color maroon was.They didn't provide any suitable alternatives or a significant discount for their mistake. We ended up paying the full price (literally).
Great cake we loved it super fun
“Baked up on doordash orders.“ I came to buy ice cream in the store and only door dash orders where being taken.
Dirty, unsanitary, and just gross. don't forget to look at the leaking drain in the parking lot.
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