Grub hubbed a banana split..and you'd think they'd pack it in the plastic container that's flat so it'd remain a banana split, but instead they out it in a cup. So what I got was a soup. A cup full of mixed melted ice cream. Very disappointed..
Regina Pryor
I went on-line & found an ice cream cake I wanted to order for my friend’s birthday. It was an NBA Lakers cake as she is a HUGE fan. I went to the closest location to my house which is on Cottle Road, but was told that they couldn’t do this cake for me. I was disappointed & confused bc on-line it shows as a choice. The person working there told me that the location on Bernal wouldn’t be able to make the cake either. So I went to the Willow Street location and was welcomed warmly and given top notch service. I forgot to ask the woman her name but she told me that she didn’t understand why the other locations couldn’t make the cake. Even though this location is about ten miles from my home, I will only order cakes there. Customer service at Cottle was flat but at Willow Street, I felt cared for.
Ale Calderon
The service was really great, I took my daughters in, and they were asking for many samples. Not once did I feel like the worker felt annoyed. P.s they whipped out their cups of ice cream!
K. Sanchz
O m g. They saved me. I’m from LA and I went to 3 locations before remembering that baskin robins is mainstream and make cakes. I was looking around for pastelerias for a quick birthday cake surprise and one person sent me to buy sweet bread, another to an ice cream shop, and another Sunday shop till I said I’ll just come here. They had a small cake available.
Kshitij Zope
Worst service I was denied service as I reach there just before closing. The girl working there yelled “who’s there now” and said we are closed at 10.45
Atmosphere: 1
Food: 1
Service: 1
Ms Sally R
Service Sucked! Went in there with the most rude staff.. one even rolled her eyes and gave major attitude. Bottom line they feel inconvenienced to have to work when a customer walks in the door, God forbid we have any questions,.. that may set them off. Apparently its to hard for them to do there job. NOTE: Around the corner there's another Ice-cream ? shop that has Great Customer service and delicious Ice-cream. So we walked over there =)
Atmosphere: 1
Service: 1
Crystal Salgado
Plenty of parking, staff was nice and the sitting area was large enough for a big family! The only downside is that there is no public restroom.
Atmosphere: 5
Food: 5
Service: 5
Faranak Vn
Good ice cream, friendly staff
Atmosphere: 5
Food: 5
Service: 5
Josephine Flores Rodriguez
I ordered a two scoop Sunday and it was horrible the ice cream was very bad. Don't waste your money at this
Went in for my faves an got nothing but a tease! Paid for 2 regular ADULT scoops and received 1/2 scoop w 1/4 scoop. I looked at her like REALLY!? an she just rolled her eyes an continued a conversation in Spanish w the other girl about Mexico and where she an her family were from. Second most disappointing visit!
Alejandro Gutierrez
Great friendly service, fast.
The 1 M & M
Went in for my faves an got nothing but a tease! Paid for 2 regular ADULT scoops and received 1/2 scoop w 1/4 scoop. I looked at her like REALLY!? an she just rolled her eyes an continued a conversation in Spanish w the other girl about Mexico and where she an her family were from. Second most disappointing visit!
Jenny Wu
The ice cream is alright, but it's quite expensive. The service seems fine, although everyone appears like they'd prefer to be elsewhere if they had the choice.My boyfriend and I visited the shop to buy an ice cream cake for her brother's graduation BBQ. Ice cream cakes are delicious.The girl behind the counter looked really young, maybe around thirteen. We asked for the cake to be decorated in blue and maroon, which were the college colors of her brother's graduation.Here comes the funny part. Since we have a good sense of humor, we were okay with having the situation fixed and would have even shared a laugh about it. At the very least, admitting the mistake and offering a decent discount would have been appreciated. The woman didn't even know what color maroon was.They didn't provide any suitable alternatives or a significant discount for their mistake. We ended up paying the full price (literally).
Grub hubbed a banana split..and you'd think they'd pack it in the plastic container that's flat so it'd remain a banana split, but instead they out it in a cup. So what I got was a soup. A cup full of mixed melted ice cream. Very disappointed..
I went on-line & found an ice cream cake I wanted to order for my friend’s birthday. It was an NBA Lakers cake as she is a HUGE fan. I went to the closest location to my house which is on Cottle Road, but was told that they couldn’t do this cake for me. I was disappointed & confused bc on-line it shows as a choice. The person working there told me that the location on Bernal wouldn’t be able to make the cake either. So I went to the Willow Street location and was welcomed warmly and given top notch service. I forgot to ask the woman her name but she told me that she didn’t understand why the other locations couldn’t make the cake. Even though this location is about ten miles from my home, I will only order cakes there. Customer service at Cottle was flat but at Willow Street, I felt cared for.
The service was really great, I took my daughters in, and they were asking for many samples. Not once did I feel like the worker felt annoyed. P.s they whipped out their cups of ice cream!
O m g. They saved me. I’m from LA and I went to 3 locations before remembering that baskin robins is mainstream and make cakes. I was looking around for pastelerias for a quick birthday cake surprise and one person sent me to buy sweet bread, another to an ice cream shop, and another Sunday shop till I said I’ll just come here. They had a small cake available.
Worst service I was denied service as I reach there just before closing. The girl working there yelled “who’s there now” and said we are closed at 10.45
Atmosphere: 1
Food: 1
Service: 1
Service Sucked! Went in there with the most rude staff.. one even rolled her eyes and gave major attitude. Bottom line they feel inconvenienced to have to work when a customer walks in the door, God forbid we have any questions,.. that may set them off. Apparently its to hard for them to do there job. NOTE: Around the corner there's another Ice-cream ? shop that has Great Customer service and delicious Ice-cream. So we walked over there =)
Atmosphere: 1
Service: 1
Plenty of parking, staff was nice and the sitting area was large enough for a big family!
The only downside is that there is no public restroom.
Atmosphere: 5
Food: 5
Service: 5
Good ice cream, friendly staff
Atmosphere: 5
Food: 5
Service: 5
I ordered a two scoop Sunday and it was horrible the ice cream was very bad. Don't waste your money at this
Food: 1
Great ice cream but lack of non dairy options
Restaurantji Recommends
Went in for my faves an got nothing but a tease! Paid for 2 regular ADULT scoops and received 1/2 scoop w 1/4 scoop. I looked at her like REALLY!? an she just rolled her eyes an continued a conversation in Spanish w the other girl about Mexico and where she an her family were from. Second most disappointing visit!
Great friendly service, fast.
Went in for my faves an got nothing but a tease! Paid for 2 regular ADULT scoops and received 1/2 scoop w 1/4 scoop. I looked at her like REALLY!? an she just rolled her eyes an continued a conversation in Spanish w the other girl about Mexico and where she an her family were from. Second most disappointing visit!
The ice cream is alright, but it's quite expensive. The service seems fine, although everyone appears like they'd prefer to be elsewhere if they had the choice.My boyfriend and I visited the shop to buy an ice cream cake for her brother's graduation BBQ. Ice cream cakes are delicious.The girl behind the counter looked really young, maybe around thirteen. We asked for the cake to be decorated in blue and maroon, which were the college colors of her brother's graduation.Here comes the funny part. Since we have a good sense of humor, we were okay with having the situation fixed and would have even shared a laugh about it. At the very least, admitting the mistake and offering a decent discount would have been appreciated. The woman didn't even know what color maroon was.They didn't provide any suitable alternatives or a significant discount for their mistake. We ended up paying the full price (literally).
Great cake we loved it super fun
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