Breaktime Tea - San Jose

The food is excellent and always enjoyable, but the way staff communicate can feel unwelcoming.

I came here with some friends a few weeks ago and I think this might be one of the best places to grab boba if you're a student near this area. The ambience is great. The interior is quite aesthetic and the workers are friendly. The takoyaki is great and decently priced. Crispy on the outside and delightfully gooey on the inside, the takoyaki is the perfect after school snack. I highly recommend it. I also thought the tea was great and the ratio of tea and toppings was good.

One thing I would critique them on is probably how fast they put out the food and drinks. A friend ordered after me and although we both ordered the same drink albeit different toppings, hers took longer to come out. It wasn't that long of a wait, but I felt bad my friend had to wait for a while everyone else already got their drinks, including me who ordered the same thing as her.

Update: I have come back multiple times over the years and the quality has gone down but the prices have increased. Still a decent place. But definitely overpriced.

I’ve never experienced worse customer service. “Jelly” you’re rude and unprofessional, find a new job if you don’t like yours.

Holy shit !!!!! Noemi and her coworker blessed my night . Food and drinks were amazing . 11/10 service , definitely coming back 🫶🏼 thx

Food was extremely salty, staff were very unfriendly.

The lady who works there helped me to pick one boba that doesn’t have gelatin on it, and the taste was so good! I also love the location where you can order and go for a walk or go to read some books at the library.

Very rude customers service, the lady "jenny" told me the lobster rolls are just made from potato starch and artifical lobster flavor and then when i asked whats real for stuff to eat? she hung up on me

I normally love this place and go every so often. But I just had not a great customer service interaction. I was in line and I needed to use the bathroom pretty badly. I didn't want to bother the cashier because they were really busy. So I rushed a bit when I the bathroom door open. I accidentally startled a staff worker. When I can out if the bathroom and got back in line I saw that the staff worker was gossiping about me. I ordered my drink and I intended to apologize to the staff member for starting her. But before I could apologize. She said that I didn't need to barge into the restroom room next time. I tried to further apologize and explain the miscommunication and circumstance. This situation wasnt supposed to be aggressive and was going to apologize. instead I was being gossiped about by the staff and then made to feel even worse when my actions were assumed by the staff to be aggressive or hostile.

The new cashier was rude. It was a terrible experience with her. All those who didn't pay attention to the tip screen please leave this store because this girl will yell at you and give you blank stares.
And why do I have to be forced to tip with this disgusting attitude when I just ordered and then took my drink without even sitting in a chair!

This place has gone woke and politically correct, it promotes promiscuity with a certain flag.

2 girls working here on 8/12 were very rude horrible customer service it’s like they hate there job

Service: 1

good place to get iced viet coffee

amazing boba!! will definitely come back

Atmosphere: 5

Food: 5

Service: 5

I got the jasmine green milk tea and it was soooo yummy!

Atmosphere: 5

Food: 5

Service: 5

Tastes great, recommend jasmine green milk tea