Ordered on the Burger King app. Ended up missing a large fry and a Naruto toy. I tried to ask the store to refund but they said to do on the Burger King app on my phone.
The agent on the Burger King app ended up giving me like a voucher worth $1 more than what I paid.
They couldn’t even refund me bruh :(
Rose
I am writing this review recently. I asked the male employee if this store is hiring. They do not have jobs for Americans.
Atmosphere: 1
Service: 1
Julian Shteynberg
Management accused me of doing illegal dumping in the parking lot once I was finished with my meal, I threw away the trash from my car into the dumpster that was outside of the garbage enclosure. They came out and started looking in my car, saying that I was dumping stuff into their dumpster and I explained to them that I just threw away my food trash and I showed them a container that I had still filled with french fries showing them that I was indeed a customer and they refused to acknowledge that and they threatened to call the police on me and made the whole experience completely shocking
What a joke
Atmosphere: 1
Food: 5
Service: 1
Nikole Smith Ella
Love this place very nice people here and they are quick bout it
Atmosphere: 5
Food: 3
Service: 4
Jennifer Camacho
Worst experience ever employees are disrespectful disgusting and I will never recommend this place. So called manager was cussing yelling very unprofessional short chubby lady. Same with employees very disgusted by their behavior. If this had to put a zero I would
Eleuterio Jr De Guzman
Food yummy 5days a week i like burger king, very very good service, place : clean air aha aha I like it
Atmosphere: 5
Food: 5
Service: 5
Isaac Cheng
Burger King lets you customize your order anyway you want. For example, you can order a Texas Double Whopper in keto-style in a box. The restaurant is nice and clean. The service is good and fast.
Atmosphere: 5
Food: 4
Service: 5
Victor Valenzuela
I came here one night trying to get my order right again but they always get it wrong and it's always one person he's a cashier with glasses and he speaks a little bit of English but I could understand him telling me some bad words in Spanish which he should not be doing I'm going to make a complaint with human resources department because he's cussing out his customers I do work for a hamburger establishment and we are not like that with our customers we give 100% customer service and I have him on video cussing me out I hope Burger King gets rid of this person
Atmosphere: 1
Food: 1
Service: 1
Happy Earth Man
I order food in the drive through. Then I needed to go use the restroom and when I went in there the lady told me restrooms are only for customers I got upset, and told the other lady hey tell this lady I just ordered in the Drive-Thru. And then later I told the manager that it was very discriminatory and she tried to brush it off . what if I needed to go to the restroom first, before I ordered. If that happened I would not even have ordered because of the insult. I told ld the women manager, I didn't like that and I was going to leave a bad review and she's like ok. Kinda like whatever . Today is 4-9-2925. I'm a member from the Burger King app. I give this location my business about once per week. This is how to lose that business. Not good. I've never once been told I had to order food first by anyone. This lady is not good and she tried to blame it on upper management like ownership. I don't buy it. Burger King works so hard just to get me in the door, all the emails and text messages and all the offers on the app. Just to disrespect me like this when I show up incredible. This is definitely not the kind of management you want. Extreme training needs to be provided so that they can determine with good judgment on how not to discriminate against your customers. I'm not upset with Burger King because I can go to a different location. But the individuals that are providing poor customer service and making customers feel inadequate, because of their lack of skills. Point is this location will lose customers to other locations if this continues. Many times in other locations I use the restroom before I place my mobile order for the food I'm going to eat. Never once have I been to Told this. So you can imagine how this horrible person made me feel. Like I was a bum or something. That's the whole point I suppose.
Favio Rojas
It was ok. Lots of space to sit and enjoy a combo meal.
Changing my review to a 1 star. A mistake was made to my order which was a large number 4 and 3 whopper jrs. Initially only 1 whopper jr was added so I corrected them and said I wanted 3.
The current promo is the 3 whopper jrs for $8.
I looked at the receipt and I was charged $4.99 for 1 whopper jr and then an additional $6 for the other 2.
I brought it up with the casher and let them know I was charged incorrectly. I asked if it could be refunded the amount I was over charged. He said no. Ok, no problem I can talk to the manager. I asked for the manager and the manager blames me for ordering incorrectly and not saying I wanted 3 whopper jrs for the 3 for $8. I told him that I did inform them about the mistake when i made the order and he doubles down and says I didn't tell them about the promo.
I get irritated and tell him they should know about the promos that are being run and the adjustment should have been made when I told them my order.
It's not going to make a difference, but I won't be coming back here.
The complete lack of accountability on the mistake they made was ridiculous.
The manager then complains to me about other customers not telling them about the promos they want and fully blame the customer. Take responsibility for the mistake. It wasn't big of a deal. What made it a big deal was doubling down and refusing to refund me the amount owed.
I got fed up and demanded a full refund
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Whopper
Maria Cumbe
Terrible service, the employees provide poor service.
Atmosphere: 1
Food: 1
Service: 1
Dan G Jr
This is the best burger King in the morning!! They're very professional........
Atmosphere: 5
Food: 5
Service: 5
Janneth Veliz
Go to self-service and the staff is very attentive and friendly to customers. I recommend it 100% and my chicken sandwich was delicious :)
Atmosphere: 5
Food: 5
Service: 5
ronika prasad
They really need better employees here. I don't know who owns this place, but it's been like that at this location for a long time. They always serve cold and stale food. They get mad when you ask them for fresh food. They either reheat it or ignore what you said. It's ridiculous. There has to be more accountability for these employees and their laziness.
Ordered on the Burger King app.
Ended up missing a large fry and a Naruto toy. I tried to ask the store to refund but they said to do on the Burger King app on my phone.
The agent on the Burger King app ended up giving me like a voucher worth $1 more than what I paid.
They couldn’t even refund me bruh :(
I am writing this review recently. I asked the male employee if this store is hiring. They do not have jobs for Americans.
Atmosphere: 1
Service: 1
Management accused me of doing illegal dumping in the parking lot once I was finished with my meal, I threw away the trash from my car into the dumpster that was outside of the garbage enclosure. They came out and started looking in my car, saying that I was dumping stuff into their dumpster and I explained to them that I just threw away my food trash and I showed them a container that I had still filled with french fries showing them that I was indeed a customer and they refused to acknowledge that and they threatened to call the police on me and made the whole experience completely shocking
What a joke
Atmosphere: 1
Food: 5
Service: 1
Love this place very nice people here and they are quick bout it
Atmosphere: 5
Food: 3
Service: 4
Worst experience ever employees are disrespectful disgusting and I will never recommend this place. So called manager was cussing yelling very unprofessional short chubby lady. Same with employees very disgusted by their behavior. If this had to put a zero I would
Food yummy 5days a week i like burger king, very very good service, place : clean air aha aha I like it
Atmosphere: 5
Food: 5
Service: 5
Burger King lets you customize your order anyway you want. For example, you can order a Texas Double Whopper in keto-style in a box. The restaurant is nice and clean. The service is good and fast.
Atmosphere: 5
Food: 4
Service: 5
I came here one night trying to get my order right again but they always get it wrong and it's always one person he's a cashier with glasses and he speaks a little bit of English but I could understand him telling me some bad words in Spanish which he should not be doing I'm going to make a complaint with human resources department because he's cussing out his customers I do work for a hamburger establishment and we are not like that with our customers we give 100% customer service and I have him on video cussing me out I hope Burger King gets rid of this person
Atmosphere: 1
Food: 1
Service: 1
I order food in the drive through. Then I needed to go use the restroom and when I went in there the lady told me restrooms are only for customers I got upset, and told the other lady hey tell this lady I just ordered in the Drive-Thru. And then later I told the manager that it was very discriminatory and she tried to brush it off . what if I needed to go to the restroom first, before I ordered. If that happened I would not even have ordered because of the insult. I told ld the women manager, I didn't like that and I was going to leave a bad review and she's like ok. Kinda like whatever . Today is 4-9-2925. I'm a member from the Burger King app. I give this location my business about once per week. This is how to lose that business. Not good. I've never once been told I had to order food first by anyone. This lady is not good and she tried to blame it on upper management like ownership. I don't buy it. Burger King works so hard just to get me in the door, all the emails and text messages and all the offers on the app. Just to disrespect me like this when I show up incredible. This is definitely not the kind of management you want. Extreme training needs to be provided so that they can determine with good judgment on how not to discriminate against your customers. I'm not upset with Burger King because I can go to a different location. But the individuals that are providing poor customer service and making customers feel inadequate, because of their lack of skills. Point is this location will lose customers to other locations if this continues. Many times in other locations I use the restroom before I place my mobile order for the food I'm going to eat. Never once have I been to Told this. So you can imagine how this horrible person made me feel. Like I was a bum or something. That's the whole point I suppose.
It was ok. Lots of space to sit and enjoy a combo meal.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Changing my review to a 1 star. A mistake was made to my order which was a large number 4 and 3 whopper jrs. Initially only 1 whopper jr was added so I corrected them and said I wanted 3.
The current promo is the 3 whopper jrs for $8.
I looked at the receipt and I was charged $4.99 for 1 whopper jr and then an additional $6 for the other 2.
I brought it up with the casher and let them know I was charged incorrectly. I asked if it could be refunded the amount I was over charged. He said no. Ok, no problem I can talk to the manager. I asked for the manager and the manager blames me for ordering incorrectly and not saying I wanted 3 whopper jrs for the 3 for $8. I told him that I did inform them about the mistake when i made the order and he doubles down and says I didn't tell them about the promo.
I get irritated and tell him they should know about the promos that are being run and the adjustment should have been made when I told them my order.
It's not going to make a difference, but I won't be coming back here.
The complete lack of accountability on the mistake they made was ridiculous.
The manager then complains to me about other customers not telling them about the promos they want and fully blame the customer. Take responsibility for the mistake. It wasn't big of a deal. What made it a big deal was doubling down and refusing to refund me the amount owed.
I got fed up and demanded a full refund
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Whopper
Terrible service, the employees provide poor service.
Atmosphere: 1
Food: 1
Service: 1
This is the best burger King in the morning!!
They're very professional........
Atmosphere: 5
Food: 5
Service: 5
Go to self-service and the staff is very attentive and friendly to customers. I recommend it 100% and my chicken sandwich was delicious :)
Atmosphere: 5
Food: 5
Service: 5
They really need better employees here. I don't know who owns this place, but it's been like that at this location for a long time. They always serve cold and stale food. They get mad when you ask them for fresh food. They either reheat it or ignore what you said. It's ridiculous. There has to be more accountability for these employees and their laziness.
Atmosphere: 1
Food: 1
Service: 1
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