Changing my review to a 1 star. A mistake was made to my order which was a large number 4 and 3 whopper jrs. Initially only 1 whopper jr was added so I corrected them and said I wanted 3.
The current promo is the 3 whopper jrs for $8.
I looked at the receipt and I was charged $4.99 for 1 whopper jr and then an additional $6 for the other 2.
I brought it up with the casher and let them know I was charged incorrectly. I asked if it could be refunded the amount I was over charged. He said no. Ok, no problem I can talk to the manager. I asked for the manager and the manager blames me for ordering incorrectly and not saying I wanted 3 whopper jrs for the 3 for $8. I told him that I did inform them about the mistake when i made the order and he doubles down and says I didn't tell them about the promo.
I get irritated and tell him they should know about the promos that are being run and the adjustment should have been made when I told them my order.
It's not going to make a difference, but I won't be coming back here.
The complete lack of accountability on the mistake they made was ridiculous.
The manager then complains to me about other customers not telling them about the promos they want and fully blame the customer. Take responsibility for the mistake. It wasn't big of a deal. What made it a big deal was doubling down and refusing to refund me the amount owed.
I got fed up and demanded a full refund
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Whopper
Maria Cumbe
Terrible service, the employees provide poor service.
Atmosphere: 1
Food: 1
Service: 1
Dan G Jr
This is the best burger King in the morning!! They're very professional........
Atmosphere: 5
Food: 5
Service: 5
Janneth Veliz
Go to self-service and the staff is very attentive and friendly to customers. I recommend it 100% and my chicken sandwich was delicious :)
Atmosphere: 5
Food: 5
Service: 5
ronika prasad
They really need better employees here. I don't know who owns this place, but it's been like that at this location for a long time. They always serve cold and stale food. They get mad when you ask them for fresh food. They either reheat it or ignore what you said. It's ridiculous. There has to be more accountability for these employees and their laziness.
Atmosphere: 1
Food: 1
Service: 1
Charry Wu
This place closes early before 11:30 on Sunday. Ordered via the app which says it opens till 12am. Drove up at around 11:46 but the staff told me it was closed 20mins ago. Dissatisfied but still got refund from the app customer support
Atmosphere: 3
Food: 3
Service: 1
Dale Jehning
Late night dinner for me I ordered ahead of time using the Burger King application. Everything is ready by the time I arrive in my car
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Dabbs Hernandez
Went on 12/18/24. Around 11pm.. took about 15 mins in drive thru, asked for sauce and they charged me Xtr for it. Next time I will order all separately so I can get a sauce w each item I guess. Want to make it easier but they want the harder way here. Gave them 30 cents for 1 sauce. That's wild, never had a problem here before. All of it for the French fries to be raw, too hard couldn't finish it 😖
Atmosphere: 1
Food: 1
Service: 1
Razel Llamanzares
They always get my order right. I prefer the drive thru as ordering inside takes longer
The $5 meal is a deal. It comes with a burger ?, fries ?, nuggets and a drink.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Whopper Jr with Cheese, Chicken Nuggets
Cesar Azana
Bleach got on my skin
Lisa Aguirre
If i ever hit the lotto, I will hook you all up for always doing your best. The staff are friendly. I love my coupons to feed a lot of people ❤️
Atmosphere: 5
Food: 5
Service: 5
Maria Ramos
delicious burgers and good service
Tay Per
The employees at this location is rude as hell. The lady only gave me one sauce for 2 burgers and a fry. I asked for another sauce and she said 25cent after I already paid $24. Yall better stop rippin people off.They act like they dont understand english but quick to ask you for your money.......tried to ask the guy if they celebrate national french fry day and he just asked for a receipt and brushed me off......maybe they dont like black people but they wouldn't have a job if customers wasnt coming in there......some people dont need to work in customer service at all
Changing my review to a 1 star. A mistake was made to my order which was a large number 4 and 3 whopper jrs. Initially only 1 whopper jr was added so I corrected them and said I wanted 3.
The current promo is the 3 whopper jrs for $8.
I looked at the receipt and I was charged $4.99 for 1 whopper jr and then an additional $6 for the other 2.
I brought it up with the casher and let them know I was charged incorrectly. I asked if it could be refunded the amount I was over charged. He said no. Ok, no problem I can talk to the manager. I asked for the manager and the manager blames me for ordering incorrectly and not saying I wanted 3 whopper jrs for the 3 for $8. I told him that I did inform them about the mistake when i made the order and he doubles down and says I didn't tell them about the promo.
I get irritated and tell him they should know about the promos that are being run and the adjustment should have been made when I told them my order.
It's not going to make a difference, but I won't be coming back here.
The complete lack of accountability on the mistake they made was ridiculous.
The manager then complains to me about other customers not telling them about the promos they want and fully blame the customer. Take responsibility for the mistake. It wasn't big of a deal. What made it a big deal was doubling down and refusing to refund me the amount owed.
I got fed up and demanded a full refund
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Whopper
Terrible service, the employees provide poor service.
Atmosphere: 1
Food: 1
Service: 1
This is the best burger King in the morning!!
They're very professional........
Atmosphere: 5
Food: 5
Service: 5
Go to self-service and the staff is very attentive and friendly to customers. I recommend it 100% and my chicken sandwich was delicious :)
Atmosphere: 5
Food: 5
Service: 5
They really need better employees here. I don't know who owns this place, but it's been like that at this location for a long time. They always serve cold and stale food. They get mad when you ask them for fresh food. They either reheat it or ignore what you said. It's ridiculous. There has to be more accountability for these employees and their laziness.
Atmosphere: 1
Food: 1
Service: 1
This place closes early before 11:30 on Sunday. Ordered via the app which says it opens till 12am. Drove up at around 11:46 but the staff told me it was closed 20mins ago. Dissatisfied but still got refund from the app customer support
Atmosphere: 3
Food: 3
Service: 1
Late night dinner for me I ordered ahead of time using the Burger King application.
Everything is ready by the time I arrive in my car
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Went on 12/18/24. Around 11pm.. took about 15 mins in drive thru, asked for sauce and they charged me Xtr for it. Next time I will order all separately so I can get a sauce w each item I guess. Want to make it easier but they want the harder way here. Gave them 30 cents for 1 sauce. That's wild, never had a problem here before. All of it for the French fries to be raw, too hard couldn't finish it 😖
Atmosphere: 1
Food: 1
Service: 1
They always get my order right. I prefer the drive thru as ordering inside takes longer
Atmosphere: 3
Food: 5
Service: 5
Bleach got on my skin
Restaurantji Recommends
The $5 meal is a deal. It comes with a burger ?, fries ?, nuggets and a drink.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Whopper Jr with Cheese, Chicken Nuggets
Bleach got on my skin
If i ever hit the lotto, I will hook you all up for always doing your best. The staff are friendly. I love my coupons to feed a lot of people ❤️
Atmosphere: 5
Food: 5
Service: 5
delicious burgers and good service
The employees at this location is rude as hell. The lady only gave me one sauce for 2 burgers and a fry. I asked for another sauce and she said 25cent after I already paid $24. Yall better stop rippin people off.They act like they dont understand english but quick to ask you for your money.......tried to ask the guy if they celebrate national french fry day and he just asked for a receipt and brushed me off......maybe they dont like black people but they wouldn't have a job if customers wasnt coming in there......some people dont need to work in customer service at all
Atmosphere: 1
Food: 2
Service: 1
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