Definitely missed cali for the food! Short stay but had to stop. If in this area absolutely stop and try the food. Parking is easy in and out.
Britney from sj
The customer service is terrible, I asked a simple question and they responded in a very curt manner. I also work as a cashier and you are not allowed to answer customers rudely when they ask a question.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Pupusas
Ernestina Antonio
Very bad customer Service, One of the waitress was very RUDE to my Family and I. Would never go back to that place.
Atmosphere: 1
Food: 3
Service: 1
Marlon Aragon
Excellent atmosphere, food, very good place, adjustable, very good
Atmosphere: 5
Food: 5
Service: 5
Wendy Villa
The food is good, but the service is terrible especially at this location.
Atmosphere: 2
Food: 4
Service: 1
Vanessa P.
This place is not it. Our food took way too long to come out, one plate of 3 pupusas came out and then 45 minutes later the rest of our food came out . We were a party of 8 and we all ate at separate times . One of us didn't even get to eat their burrito until we were almost all finished because they forgot to bring it out. The service was so unorganized. I also don't appreciate that there are no prices of the food on the menu. The food was okay, but definitely not worth waiting for . It was oily, lacked flavor and only tasted okay if you drowned it in salsa. The highlight of the night was the bottle of coca cola. The pupusas were not bad, however I wouldn't go back just based upon my experience . Ambiance was uncomfortable, it just felt dingy everywhere and the restrooms were a nightmare. Giving this restaurant 2 stars because our waitress was kind, but sadly will not be returning.
Jose Gil
Bad service, long time waiting for your
Atmosphere: 1
Food: 2
Service: 1
A M
I've been eating here most of my life and trust me when I say these are the BEST pupusas I've ever had!! Nothing comes close to this quality and consistency in the bay! A great hearty meal for the whole family! The menu is a mix of quality Mexican and Salvadorian dishes you must try!Aside from the pupusas I recommend the burritos, platano balls filled with creme, and alambre especial!!Don't miss out!!!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Al Pastor Tacos, M8 Barbacoa De Borrego Super Sabrosa, Pupusas, Tacos, Fries, Carne Asada Torta, Chips and Salsa, Carne Asada Burrito
Danny K (DSKO)
Me and my partner first came across El Chalateco at the Alum Rock location down the street across from the Mexican Heritage Hall when I saw a Taquero outside grilling Al Pastor. I can’t resist pulling over to get some tacos when I see that lol.Fast forward to more recently when they closed down that location and focused on the Jackson at Alum Rock location in a former Carl’s Jr space. They still have a Taquero, but in the evening starting from Friday through Sunday. There are other Chalateco locations, however, the Jackson location seems to be the main location.They have many dishes on their menu, including pupusas, enchiladas, tortas, Birria, and much more. But what I will keep coming back for are their Al Pastor Tacos. The tortillas are nice, thin and double layered. The flavor has that nice bit of tanginess and oily meat to go with the chopped onions, cilantro, and flick of pineapple. Some might find the prices to be off-putting compared to some of the other Mexican or Salvadoran restaurants in San Jose. Can’t say that I blame them for one of my birthday parties. The bill came out to quite a bit more than expected. On top of that, they only take cash, which can be a bit of a hassle sometimes.Ultimately, they have the best Al Pastor Tacos that I’ve found in San Jose. Beyond that, the service, the cost, and all the other stuff doesn’t really matter to me as long as I can get my tacos
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Tacos
AMANDO MENDOZA
This is the worst restaurant and ignorant that I have been into. They resell the food when is not pick up.
My Salvadoran friend raves about this place so we have to go each time he's in town. I recommend the revueltas papusa and pastor tacos. I don't like the fact that the menu does not have any prices on them, so you won't find out how much you've spent until you get the bill (that's not itemized). The bathrooms are old and dirty. They also sell Mexican tacos so it's not all Salvordan food. The staff are nice. They really need to upgrade the restaurant a bit to make it more clean
Roberto Andrade
I come to have lunch sometimes and there is always the same service and
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: M
Dominick P.
The service left a lot to be desired. The waiter seemed to be lost and overburdened with serving multiple tables at the same time. This resulted in a delay in my order for my drink and food. Although the food itself was enjoyable, the price was a little high, and the wait time made it difficult to fully appreciate the food. I found the restaurant's cleanliness to be bad since tables were left uncleaned, and there was leftover food on the floor.
Robert Salcido Jr.
I always get my pupusas to go, baby. It's not that I don't like sitting down to eat there. I just prefer to eat like a happy little piglet within my own 4 walls. ? I'm addicted to the pickled veggies. There. I admit it.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pl
Deicy Velazquez
The service was horrible, this is the 2nd time that the people who help us chargers the 15% tips. Just because 4 people ordered on advance to eat there because we just have 30 minutes of lunch. 2 more people from work arrived after and because they know us they seat with us. And I bring my kids that day but they don’t like this kind of food so I ordered them other kind of food from a place they like and they almost kick me out with my kids because on their policy said no food from another place. I’m agree if I’m not consume anything for my kids here but at least I get them soda and water. ????????, they can said anything to me but not my kids. Whit all this even if I love Popusas from here I’m no coming back
Definitely missed cali for the food! Short stay but had to stop. If in this area absolutely stop and try the food. Parking is easy in and out.
The customer service is terrible, I asked a simple question and they responded in a very curt manner. I also work as a cashier and you are not allowed to answer customers rudely when they ask a question.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Pupusas
Very bad customer Service, One of the waitress was very RUDE to my Family and I. Would never go back to that place.
Atmosphere: 1
Food: 3
Service: 1
Excellent atmosphere, food, very good place, adjustable, very good
Atmosphere: 5
Food: 5
Service: 5
The food is good, but the service is terrible especially at this location.
Atmosphere: 2
Food: 4
Service: 1
This place is not it. Our food took way too long to come out, one plate of 3 pupusas came out and then 45 minutes later the rest of our food came out . We were a party of 8 and we all ate at separate times . One of us didn't even get to eat their burrito until we were almost all finished because they forgot to bring it out. The service was so unorganized. I also don't appreciate that there are no prices of the food on the menu. The food was okay, but definitely not worth waiting for . It was oily, lacked flavor and only tasted okay if you drowned it in salsa. The highlight of the night was the bottle of coca cola. The pupusas were not bad, however I wouldn't go back just based upon my experience . Ambiance was uncomfortable, it just felt dingy everywhere and the restrooms were a nightmare. Giving this restaurant 2 stars because our waitress was kind, but sadly will not be returning.
Bad service, long time waiting for your
Atmosphere: 1
Food: 2
Service: 1
I've been eating here most of my life and trust me when I say these are the BEST pupusas I've ever had!! Nothing comes close to this quality and consistency in the bay! A great hearty meal for the whole family! The menu is a mix of quality Mexican and Salvadorian dishes you must try!Aside from the pupusas I recommend the burritos, platano balls filled with creme, and alambre especial!!Don't miss out!!!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Al Pastor Tacos, M8 Barbacoa De Borrego Super Sabrosa, Pupusas, Tacos, Fries, Carne Asada Torta, Chips and Salsa, Carne Asada Burrito
Me and my partner first came across El Chalateco at the Alum Rock location down the street across from the Mexican Heritage Hall when I saw a Taquero outside grilling Al Pastor. I can’t resist pulling over to get some tacos when I see that lol.Fast forward to more recently when they closed down that location and focused on the Jackson at Alum Rock location in a former Carl’s Jr space. They still have a Taquero, but in the evening starting from Friday through Sunday. There are other Chalateco locations, however, the Jackson location seems to be the main location.They have many dishes on their menu, including pupusas, enchiladas, tortas, Birria, and much more. But what I will keep coming back for are their Al Pastor Tacos. The tortillas are nice, thin and double layered. The flavor has that nice bit of tanginess and oily meat to go with the chopped onions, cilantro, and flick of pineapple. Some might find the prices to be off-putting compared to some of the other Mexican or Salvadoran restaurants in San Jose. Can’t say that I blame them for one of my birthday parties. The bill came out to quite a bit more than expected. On top of that, they only take cash, which can be a bit of a hassle sometimes.Ultimately, they have the best Al Pastor Tacos that I’ve found in San Jose. Beyond that, the service, the cost, and all the other stuff doesn’t really matter to me as long as I can get my tacos
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Tacos
This is the worst restaurant and ignorant that I have been into. They resell the food when is not pick up.
Restaurantji Recommends
My Salvadoran friend raves about this place so we have to go each time he's in town. I recommend the revueltas papusa and pastor tacos. I don't like the fact that the menu does not have any prices on them, so you won't find out how much you've spent until you get the bill (that's not itemized). The bathrooms are old and dirty. They also sell Mexican tacos so it's not all Salvordan food. The staff are nice. They really need to upgrade the restaurant a bit to make it more clean
I come to have lunch sometimes and there is always the same service and
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: M
The service left a lot to be desired. The waiter seemed to be lost and overburdened with serving multiple tables at the same time. This resulted in a delay in my order for my drink and food. Although the food itself was enjoyable, the price was a little high, and the wait time made it difficult to fully appreciate the food. I found the restaurant's cleanliness to be bad since tables were left uncleaned, and there was leftover food on the floor.
I always get my pupusas to go, baby. It's not that I don't like sitting down to eat there. I just prefer to eat like a happy little piglet within my own 4 walls. ? I'm addicted to the pickled veggies. There. I admit it.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pl
The service was horrible, this is the 2nd time that the people who help us chargers the 15% tips. Just because 4 people ordered on advance to eat there because we just have 30 minutes of lunch. 2 more people from work arrived after and because they know us they seat with us. And I bring my kids that day but they don’t like this kind of food so I ordered them other kind of food from a place they like and they almost kick me out with my kids because on their policy said no food from another place. I’m agree if I’m not consume anything for my kids here but at least I get them soda and water. ????????, they can said anything to me but not my kids. Whit all this even if I love Popusas from here I’m no coming back
Atmosphere: 1
Food: 4
Service: 1