Charleys Cheesesteaks

May be the rudest employees I have ever encountered. Like ever.

Atmosphere: 1

Food: 1

Service: 1

DO NOT RECOMMEND! I placed two pickup orders for me and my fiancé. When I went in to get them, no one greeted me, so I waited. After a while I asked one of the workers about my order and he just pointed to the other guy, who wasn’t paying attention. When the second worker finally came over, I told him I had two pickup orders. He asked “both?” and I said yes. I showed him my order confirmation, and after I confirmed my own order, he still didn’t give it to me — he just went back to working.
I had to call my fiancé to come inside, and when he did, the worker was rude and made him zoom in on his confirmation like he didn’t believe us. He even said he didn’t care if we were mad. The whole thing was embarrassing, unprofessional, and honestly felt racist. I paid for my food and was treated like I was trying to steal. This location really needs better customer service and training.

Atmosphere: 1

Food: 1

Service: 1

A white dude was chatting it up with a woman when I had asked for help so someone could take my order he just pointed at the self service, I had questions and he didn’t even bother to help out so I walked off to give my money else where only place where they’ve never helped me through a cashier all the other Charley’s are on it wouldn’t recommend here they don’t care abt they’re customers.

Atmosphere: 1

Food: 1

Service: 1

Horrible food. Doesn’t even have all the ingredients listed in the menu item description. Everything simply has a bunch of lettuce dumped on it. Don’t eat here!!!!

Food: 1

Service: 1

Self selve kiosk only, food was trash and they didn't even have trays to carry food to tables. Would not recommend. My sandwich went straight to the garage. The meat seemed very off.

Atmosphere: 1

Food: 1

Service: 1

ordered 2 large size buggers and 2 fries for to go. but I got only 1 bugger when I opened box at home. make sure your pick up items.

3 employees behind the counter, 1 cash register, 1 self order kiosk. Long line behind the kiosk because a customer didn’t know how to use it. Employees refused to use the cash register, so the line kept getting longer and longer. Ridiculous! Customer service FAIL! I left without ordering; I’ll give my business to a different place. So sad because I used to be a frequent customer here.

This place is very slow. The wait time at Saturday night is 30min. That means it took 3 people 30min to prepare 8 orders, so almost average 4min to prepare one order.

How is this place still open? Food was garbage. My sandwich was butterflied open with cold bacon strips on top. Not an ounce of chipotle sauce. Fries had no salt and were not crispy. "Make it a combo" is a joke, more like add a side for extra money. 2 sandwiches, water, lemonade and 2 fries was just short of 40 dollars!!!! Nahhhh this isn't it. Save your money. Never going back.

Atmosphere: 1

Food: 1

Service: 1

The employees would rather stand around and watch a line build up around their single kiosk instead of taking orders. Went to TacoBell and had my food before the one group ordering was even done, which all of the employees were just standing there watching.

GREAT customer service right there, not!

Ikes has my back at least!

Service: 1

The people working here are something else

Atmosphere: 1

Food: 3

Service: 1

No star on other because workers in the back asleep. Bad for business.

Made me delicious bacon Fries even though I came shortly before closing

Food: 5

Service: 5

Recommended dishes: Cheese & Bacon Fries

Food was mid. Service was very slow. I was the only customer but my food took more than 10mins.

Food: 3

Service: 1

I asked the girl working if they took cash and she said no. I was extremely disappointed because that would have been a perfect super bowl meal. I ended up getting a slice of pizza next

Atmosphere: 1

Food: 1

Service: 1