Chick-fil-A

2280 Monterey Rd, San Jose
(408) 975-6102

Recent Reviews

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What beats Chick fil A? Nothing!

Atmosphere: 5

Food: 5

Service: 5

Scott Song

Despite the tasty food, CFA often offers poor services. We ordered 5 items in total this time and 3 of them are either incorrect or missing. Similar issue has been observed at other locations as well. At this point I believe this is a generic issue across all CFA location. CFA needs to increase the training of the employees to avoid this type of problem.

Atmosphere: 5

Food: 5

Service: 1

Yvette Steffani

Very clean. Nice staff.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Chicken Sandwich

Brandon Thomas

Across the country, this has the only truly rude access insulting staff I've ever encountered.
Wait in line, patiently behind black van as they decided in order. Then I go up, told I can't order, guy vibes it very rudely and flip menu around in front of me, while I sat in front of menu for two minutes waiting to order after car finished.
Why the crazy lack of standard customer service 😭

Atmosphere: 4

Food: 4

Service: 2

Olga Estrada

Somehow when I try to add a missed receipt in the app, it’s already done. I know it’s not me. This is the second time at this location. I called to speak with a manager and no one answered. Not happy that I’m spending my money there and someone else takes my points.

Daisy Komi

Please refrain from going to this location. We typically try to avoid it due to items always missing and being incorrect but when we do decide to go since we are nearby, unfortunately the result has always been the same. It seems as though the staff have not been trained properly and managers do not care about ensuring employees know the standards. For some odd reason the staff here all of a sudden don’t understand what a spicy deluxe with pepper jack cheese is once you order it lettuce wrapped. Other examples include missing drinks, sides, requests. When you do bring up this issue, they deflect and pretend like you can’t read the packaging on your food telling you how it’s supposed to be made.

Jose Arteaga

Great service, I love the spicy deluxe pepper jack cheese, and la señora Magdalena is very kind making sure we are attended. Shout out to the workers, great service, great people. Thank you!!

Atmosphere: 5

Food: 5

Service: 5

Daniel

Drive through has no wait

Atmosphere: 4

Food: 5

Service: 5

Patrick Ybarro

It's just chicken but it's too expensive

Atmosphere: 4

Food: 4

Service: 5

John Reynolds

Great chicken

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Chick-Fil-A Waffle Potato Fries

Laura Mendez

30mins for a Cobb salad. Employee acting like my order was never taken extremely rude after showing them my receipt. Took forever to get a refund bc supposedly no one knew how to process it.

Atmosphere: 1

Food: 1

Service: 1

Monica Loewen

Chick fil a is amazing and the service is always fast and friendly!!

Atmosphere: 5

Food: 5

Service: 5

Emily Angelos

They’re always super friendly and accommodating!

Atmosphere: 5

Food: 5

Service: 5

Chris Hall

For those with kids looking for a Chick-fil-A with a play place, this one has one! Also, the employees were beyond kind. Cleaned the table just for us to sit down and then came by to throw away the trash on our tray - both things we didn't ask for and wouldn't have minded if they didn't do. Phenomenal customer service!

Atmosphere: 5

Food: 5

Service: 5

Ethan Yam

interesting group of people inside, waiter dtm and i had to get their attention to order. didn’t give me my drink either.

Atmosphere: 2

Food: 3

Service: 1

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