Not open 30 minutes after opening time because none of the food is ready. If you know you open at 10:30, why don't you prep the food before 10:30?
Whenever I go here lines tend to be long because 1 worker is taking orders (slowly) while 2 or 3 workers are doing nothing. Often there are multiple ingredients not available.
Atmosphere: 1
Food: 4
Service: 1
Chris
Came in. Workers said they have no bowls or lids. How is that possible?
Atmosphere: 3
Food: 4
Service: 5
Akshaya Nagarajan
If I could give 0 stars I would. These guys don’t check the order correctly before preparing their online orders. I ordered vegetarian because I’m a vegetarian, I received chicken in my order and I saw it after I got home. Was tired and starving, it was 10 in the night and I had to figure out other dinner options. Several times this location also runs out of stuff around 8-9pm and it’s been annoying especially since it’s one of the few places open till late night
Please avoid online ordering at this location if you have dietary restrictions or open and check your order before you leave the restaurant.
Anish Anturkar
So understaffed. Be prepared to wait for a long time even for a really short line ahead of you. Most of the items are not available
Teja Muvva
Literally the worst chipotle I’ve ever had. The chicken was burnt. The chips were stale. The portion size couldn’t feed a child. Not to mention that my order was entirely wrong and borderline tasted like fish food. Never ordering from this chipotle again. The food quality is absolute trash. It’s almost like the people who work here are experimenting in the kitchen or just completely hate their job so they’re just trying to poison customers.
Atmosphere: 1
Food: 1
Service: 1
Stark Ryan
This is the worst Chipotle I've ever been to. They're always out of ingredients. They might have some in the back. They might not. Tonight they were out of every salsa, so the guy poured all the salsa juice into my bowl. I went straight to the trash and drained it.
Atmosphere: 3
Food: 1
Service: 1
T Ballin
My wife and I just came in for some food and it had to be the worst experience in any chipotle ever been in. The girl that was making our food, had major attitude, and was kind of just chucking our food down the line. They had absolutely no food in the bins. None of the meat was fresh. None of the rice was fresh. There was basically nothing. The guy at the end of line rolling my burrito, told us he hates his job and he can’t wait for his next interview to get out of there. I 100% blame management. You can tell that this store not managed well at all. The only bright light was the guy with the ponytail on the grill, hustling his butt off to try to get the food out the countertop where they prepare. The food was a disaster was not a good experience at all.
Atmosphere: 1
Food: 1
Service: 1
Usani Phillips
Cold food and very little protein added. Ingredients were really skimpy due to waiting on food to be prepared in the back. Not very organized.
Food: 1
matt dailey
Understaffed, slow, usually have to wait for them to make more of something they are out of
Atmosphere: 1
Food: 1
Service: 1
Alexis B
Came here on Thursday around 9:00 pm and they were out of Corn, Shredded cheese AND sour cream. To make matters worse the manager scooped the most tiniest/pathetic amount of Sofrita on my tacos. I asked for easy beans and the beans took up more space than the meat. 15 minute drive and I’m extremely disappointed with the service given by the manager Jorge. Regardless of the drive no compromise in regards to a bit more meat could be made. I Wouldn’t recommend coming here and they definitely lost a customer.
Hit or miss, but when it's a miss there is NO decent customer service and they won't make it right even if you contact them online, but I would not be surprised if they ask me to contact them online when I already did that. Basically saying "I'm a loser owner who could care less and don't even read these. I just go through the motions!"
Who cares if the food was INEDIBLE the last time and and I WASTED MY TIME AND MONEY! Certainly the owner, management, and even corporate do NOT care because no matter how hard I tried they would NOT refund my money nor give me a replacement meal. Occasionally some places do both, but either would have been acceptable.
And since it's a hit or miss AND POOR customer service, I just don't have money to throw away on inedible food, so I won't return.
Too bad, because when it's a hit, it's good. But not only do I not have the money to throw away on inedible food, but when it's a miss, the time it would take to go somewhere else is also undesirable as well of course.
Chipotle customer service is horrible! 😡😫
Service: 1
Tail Of Two Kitties
Chipotle Mexican grill has the worst customer service I have ever experienced!
If you receive an inedible meal they will refuse to replace it
Atmosphere: 1
Food: 1
Service: 1
Family Lady
Chipotle HAS TERRIBLE CUSTOMER SERVICE!
I had a problem and called the restaurant. They state Chipotle only answers the phone if the system deems the question or issue important enough because "Our restaurant team is not available to answer every call."
Ironically, I actually called up again to type out that exact phrase. Then I found out the magic words are "connect me to a team member" and amazingly that got me to customer care.
He was incompetent and could barely speak. I kept thinking we were disconnected because he took so long to speak after I said something every single time. He was of no help anyway, so ridiculous.
The day I went in, I couldn't even talk to somebody from customer care number when I called it directly, whatt?? What is up with Chipotle's ridiculous system??
So after spending a ton of time trying to call in a ton of time trying to make the complaint that took a really long time and it was really difficult and I had to do it several times because there was so much difficulty then they reply with sorry will do better, etc. and that's it!!!
I had a terrible meal that I could not even eat and they don't even give me my money back nor a free meal nor nothing nothing NOTHING.
So I spent time and money on food that I could not eat. I spent a time trying to complain on the phone, way more than average time for other places. So I went online and spent more much time and got NOTHING!!!
I actually had a problem with another restaurant around the same time. They treated me with respect and replaced my meal. I went back and changed the review for the better. Here I went back and changed the review to worse!
Ridiculous people+ridiculous system=terrible customer service. +no return for me. 😭
Too bad my first experience was good! But I can't go somewhere that DEVALUES ME AS A PERSON. 😡
Previous 2-Star Review (2nd visit): Well, I went back for more and had a less than ideal experience with the person putting all the stuff in piles instead of before in the middle and spreading it somewhat evenly.
So some parts were extremely boring because there were so few ingredients in one spot. Some parts were all yucky big chunks of coagulated cheese that I could not spread at all. Plus two big chunks of meat not cut up. Not enjoyable at all. A waste of money and time.
But the thing that annoyed me the most is that I could NOT talk to anybody to discuss it.
I will contact them online, but I doubt Chipotle Restaurant cares about losing a new customer based on my experience so far, making it so difficult to talk to a person.
Previous 5-Star review (1st visit): Yummy food. Going back for more 😋
Atmosphere: 1
Food: 1
Service: 1
AliAkbar Ahmadi
Waiting more than 25 minutes just one person work and she is very slow and almost 13 people behind me, and most of us left. She even doesn’t care
Not open 30 minutes after opening time because none of the food is ready. If you know you open at 10:30, why don't you prep the food before 10:30?
Whenever I go here lines tend to be long because 1 worker is taking orders (slowly) while 2 or 3 workers are doing nothing. Often there are multiple ingredients not available.
Atmosphere: 1
Food: 4
Service: 1
Came in. Workers said they have no bowls or lids. How is that possible?
Atmosphere: 3
Food: 4
Service: 5
If I could give 0 stars I would. These guys don’t check the order correctly before preparing their online orders. I ordered vegetarian because I’m a vegetarian, I received chicken in my order and I saw it after I got home. Was tired and starving, it was 10 in the night and I had to figure out other dinner options. Several times this location also runs out of stuff around 8-9pm and it’s been annoying especially since it’s one of the few places open till late night
Please avoid online ordering at this location if you have dietary restrictions or open and check your order before you leave the restaurant.
So understaffed. Be prepared to wait for a long time even for a really short line ahead of you. Most of the items are not available
Literally the worst chipotle I’ve ever had. The chicken was burnt. The chips were stale. The portion size couldn’t feed a child. Not to mention that my order was entirely wrong and borderline tasted like fish food. Never ordering from this chipotle again. The food quality is absolute trash. It’s almost like the people who work here are experimenting in the kitchen or just completely hate their job so they’re just trying to poison customers.
Atmosphere: 1
Food: 1
Service: 1
This is the worst Chipotle I've ever been to. They're always out of ingredients. They might have some in the back. They might not. Tonight they were out of every salsa, so the guy poured all the salsa juice into my bowl. I went straight to the trash and drained it.
Atmosphere: 3
Food: 1
Service: 1
My wife and I just came in for some food and it had to be the worst experience in any chipotle ever been in. The girl that was making our food, had major attitude, and was kind of just chucking our food down the line. They had absolutely no food in the bins. None of the meat was fresh. None of the rice was fresh. There was basically nothing. The guy at the end of line rolling my burrito, told us he hates his job and he can’t wait for his next interview to get out of there. I 100% blame management. You can tell that this store not managed well at all. The only bright light was the guy with the ponytail on the grill, hustling his butt off to try to get the food out the countertop where they prepare. The food was a disaster was not a good experience at all.
Atmosphere: 1
Food: 1
Service: 1
Cold food and very little protein added. Ingredients were really skimpy due to waiting on food to be prepared in the back. Not very organized.
Food: 1
Understaffed, slow, usually have to wait for them to make more of something they are out of
Atmosphere: 1
Food: 1
Service: 1
Came here on Thursday around 9:00 pm and they were out of Corn, Shredded cheese AND sour cream. To make matters worse the manager scooped the most tiniest/pathetic amount of Sofrita on my tacos. I asked for easy beans and the beans took up more space than the meat. 15 minute drive and I’m extremely disappointed with the service given by the manager Jorge. Regardless of the drive no compromise in regards to a bit more meat could be made. I Wouldn’t recommend coming here and they definitely lost a customer.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Hit or miss, but when it's a miss there is NO decent customer service and they won't make it right even if you contact them online, but I would not be surprised if they ask me to contact them online when I already did that. Basically saying "I'm a loser owner who could care less and don't even read these. I just go through the motions!"
Who cares if the food was INEDIBLE the last time and and I WASTED MY TIME AND MONEY! Certainly the owner, management, and even corporate do NOT care because no matter how hard I tried they would NOT refund my money nor give me a replacement meal. Occasionally some places do both, but either would have been acceptable.
And since it's a hit or miss AND POOR customer service, I just don't have money to throw away on inedible food, so I won't return.
Too bad, because when it's a hit, it's good. But not only do I not have the money to throw away on inedible food, but when it's a miss, the time it would take to go somewhere else is also undesirable as well of course.
Chipotle customer service is horrible! 😡😫
Service: 1
Chipotle Mexican grill has the worst customer service I have ever experienced!
If you receive an inedible meal they will refuse to replace it
Atmosphere: 1
Food: 1
Service: 1
Chipotle HAS TERRIBLE CUSTOMER SERVICE!
I had a problem and called the restaurant. They state Chipotle only answers the phone if the system deems the question or issue important enough because "Our restaurant team is not available to answer every call."
Ironically, I actually called up again to type out that exact phrase. Then I found out the magic words are "connect me to a team member" and amazingly that got me to customer care.
He was incompetent and could barely speak. I kept thinking we were disconnected because he took so long to speak after I said something every single time. He was of no help anyway, so ridiculous.
The day I went in, I couldn't even talk to somebody from customer care number when I called it directly, whatt?? What is up with Chipotle's ridiculous system??
So after spending a ton of time trying to call in a ton of time trying to make the complaint that took a really long time and it was really difficult and I had to do it several times because there was so much difficulty then they reply with sorry will do better, etc. and that's it!!!
I had a terrible meal that I could not even eat and they don't even give me my money back nor a free meal nor nothing nothing NOTHING.
So I spent time and money on food that I could not eat. I spent a time trying to complain on the phone, way more than average time for other places. So I went online and spent more much time and got NOTHING!!!
I actually had a problem with another restaurant around the same time. They treated me with respect and replaced my meal. I went back and changed the review for the better. Here I went back and changed the review to worse!
Ridiculous people+ridiculous system=terrible customer service.
+no return for me. 😭
Too bad my first experience was good! But I can't go somewhere that DEVALUES ME AS A PERSON. 😡
Previous 2-Star Review (2nd visit):
Well, I went back for more and had a less than ideal experience with the person putting all the stuff in piles instead of before in the middle and spreading it somewhat evenly.
So some parts were extremely boring because there were so few ingredients in one spot. Some parts were all yucky big chunks of coagulated cheese that I could not spread at all. Plus two big chunks of meat not cut up. Not enjoyable at all. A waste of money and time.
But the thing that annoyed me the most is that I could NOT talk to anybody to discuss it.
I will contact them online, but I doubt Chipotle Restaurant cares about losing a new customer based on my experience so far, making it so difficult to talk to a person.
Previous 5-Star review (1st visit):
Yummy food.
Going back for more 😋
Atmosphere: 1
Food: 1
Service: 1
Waiting more than 25 minutes just one person work and she is very slow and almost 13 people behind me, and most of us left. She even doesn’t care
It's ok
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