Chipotle Mexican Grill
1566 Monterey Rd, San Jose
(408) 286-3371
Recent Reviews
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I am in the store time right now 10:40 store is not open service is not good
Atmosphere: 1
Food: 1
Service: 1
So good! As someone who is new to the states! This place is my current go to whenever I’m feeling super hungry!
Atmosphere: 5
Food: 5
Service: 5
Honestly super disappointed. I ordered a burrito bowl with white rice, black beans and chicken. The girl didn’t seem to hear me about the first part and asked if I wanted black or pinto beans again and I re-iterated that I want black beans. I didn’t notice that she never scooped my chicken because I just got off of a four hour flight and was grabbing a late bite with my sister. I purchase my bowl and chips and my sister pays and we leave. My sister asks me in the car if I just didn’t want meat and I was confused because I got chicken? She said the employee never scooped my chicken and I just didn’t notice because I’m chatting with my freaking sister I haven’t seen in a year. I can accept partial blame for not noticing the missing chicken scoop. But how are you going to ask for clarification on what kind of beans I want and not the meat choice? My sister goes inside to ask for a side of chicken since it’s missing and she’s telling me it was five bomboclat dollars! They’re saying they won’t give me the chicken because I was charged for a veggie bowl but I literally didn’t know it was missing. I literally spent twenty dollars for an average chicken bowl! My main thing is how do you ask for clarification on the beans and not the meat? I said chicken and black beans and I understand if you didn’t hear me but you can just ask, “I’m sorry what was that?” Instead of saying which bean and moving on. Just super disappointed, tired , and hungry after my flight. The way the miscommunication was handled by the staff and manager on duty was a joke. What a disappointment.
Atmosphere: 1
Food: 1
Service: 1
I ordered burritos for.my wife, myself, and my son. All three burritos were very small, barely larger than a child's burrito. Absolutely not worth the price I paid for them. I was at a different location yesterday and received a full sized burrito so this location is definitely cutting down on portion size too safe a buck at the customer's expense. Do not get your food here, you will be ripped off.
Atmosphere: 1
Food: 1
Service: 1
They load up the bowls here, don’t even have to ask for extra stuff
Atmosphere: 4
Food: 5
Service: 5
great location! staff were super friendly and portions were good :)
Taking the “fast” out of fast casual here. Waited for ~5 minutes without anyone saying hello and asking to be patient. People cooking, nothing. It’s as cold in here as the overdone AC
Food always good though, so there’s that
Atmosphere: 3
Food: 5
Service: 1
One of the worst chipotle’s I’ve been to
Got my order completely wrong
Wrong meat and added tomatoes
Atmosphere: 1
Food: 1
Service: 1
This place was amazing the lady there was so sweet and gave me and my boyfriend extra chips and an extra drink, sweetest lady, great service, I did pickup and they had my order ready in about 10 minutes. the price was amazing, this bowl was 15$ (I added extras so it was more), also because i ordered online. The food was amazing, it’s my second time trying and it did not disappoint.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
Restaurantji Recommends
If I could give 0 stars I would -- Out of rice, beans, corn … got a half scoop of everything including the fresh meat. If you are missing ingredients at your restaurant you should at the very least load it with the good stuff to make up for what you’re missing — I got skimped on every single ingredient. Half scoop of chicken in my burrito. My worst Chipotle experience to date … it had so little meat it was basically a vegetarian burrito. Rice was also hard. I will not be coming back to this location ... l would rather drive farther to a different chipotle to have a better experience elsewhere
Atmosphere: 1
Food: 1
Service: 1
Gave us the wrong order and then took half an hour + to correct it
Atmosphere: 1
Food: 1
Service: 1
Clean spot its just when i order via the app i get skimped on everything as opposed to going in person. The rice is usually hard too, like old re-heated. I gotta tie the service rating into the food rating because it goes hand in hand. Ive ordered from other locations where the food was more fresh.
Atmosphere: 5
Food: 3
Service: 3
Great chipotle!! Employees were nice too!
Atmosphere: 5
Food: 5
Service: 5
The staff is always friendly and the portions are always really good! We go to this one consistently and haven’t had a bad experience yet.
Atmosphere: 4
Food: 5
Service: 5
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