Chipotle Mexican Grill
540 Newhall Dr, San Jose
(408) 418-4500
Recent Reviews
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I recently ordered a chicken bowl from this location through DoorDash. There was no silverware included, and since I was staying at a hotel, I had no access to silverware. I was unable to eat my food. I’m now out $20.
Atmosphere: 1
Food: 1
Service: 1
I really like Chipotle and enjoy the food, but it’s hard to have a good experience when the staff seem unhappy or rushed. The way they serve — with attitude or carelessness — affects the overall vibe. Management should invest in staff support and training; better service would make a big difference.
Also they don’t have chipotle sauce ironically when we asked for
Atmosphere: 2
Food: 3
Service: 1
Skimped on the rice and meat, overpriced add ons…cannot believe I paid for this. Will never return to this location.
Food: 3
Service: 1
Food is great. But the service can be bad at times, specifically the new staff is really bad with the portion sizes. How come they dont go easy on the cash register as well ? Charging full prices but the portion sizes can sometimes be a measly 60-65% of the usual Chipotle portion size.
Couple of the employees dont actually give you a heads up on the stuff they're running low on or even worse completely out, imaging waiting in the queue for 15 minutes and then getting to know Chicken is out. That's a recipe for disaster to Chipotle's image.
Atmosphere: 4
Food: 4
Service: 4
Is this really a standard Chipotle portion?
I placed an Uber Eats order from this location, and what I received is extremely disappointing. Just compare the photo on their Uber Eats advertisement to what I actually got. I even paid extra for additional chicken, and this is what was delivered—straight out of the box. You can even see the food mark on the lid, proving it hasn't been touched.
I paid $24 for this burrito bowl alone, not including any other fees. This feels like a scam.
To make things worse, I accidentally gave the restaurant a five-star rating in the Uber survey, it was meant for the driver, not the restaurant.
Just going to keep leaving one star reviews till the service is ok it’s always so bad
Atmosphere: 1
Food: 3
Service: 1
I ordered a bowl and the meat and corns are extremely salty. I have to drink a 1L water to digest it.
Food: 1
My second time going to this specific restaurant and I got sick again. 2 days of my body processing whatever hormones or bad things that are in the food. I do not recommend
Atmosphere: 1
Food: 1
Service: 1
Out of most advertised menu items. The bowl contained more salt than the Dead Sea.
Atmosphere: 1
Food: 1
Service: 1
I rarely leave negative reviews, but the service here was truly below standard. There was a complete lack of communication, and any attempt to get help was met with delayed or no response. It felt like customer concerns were an afterthought. I expected better attention to detail and accountability. Sadly, the overall experience left me feeling frustrated and undervalued as a customer.
Restaurantji Recommends
I had a very disappointing experience with this company. They were consistently unavailable when I tried to reach out, and my order was completely incorrect. I requested chips and guacamole with steak, but instead received apple juice and ranch. To make matters worse, the only responses I received were automated replies from their AI system, which felt impersonal and unhelpful. The customer service interactions I did have came across as dismissive and rude. Overall, this experience fell far below expectations and raises serious concerns about the quality of their service.
Good Chipotle food, but if it wasn’t conveniently located I wouldn’t go here. The service is not very good, there’s been a couple times in the last month that I went and they didn’t have napkins/utensils.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Burrito Bowl, Quesadilla, Kid's Build Your Own
What happened to Chipotle? Arrived at this store and nobody knew what happened to my order so I waited until they made another burrito, which was half the size of the burritos I used to get. Guacamole was missing and steak was chewy. Definitely not the same quality.
Food: 1
Service: 1
They fill the spoon up all the way and then only empty half of it into ur bowl
Edit: I went back and this time got even less in my bowl so they’ve gotten worse
The food is ok. But the attitude of the employee is so rude. I paid for the meal , at least she hoist to say “thank you” but nothing. She feel annoyed and don’t want service me. I ask “do you have lemons and salad dressing” whenever I ordered before but she answered me “No” with the rude attitude.Not recommend and never come here again.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Burrito Bowl, Steak
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