TASHA IS AMAZING — but the manager is a straight-up problem.
Tasha provided excellent service and deserves recognition. Unfortunately, the manager completely overshadowed her professionalism and turned this visit into a mess.
Here’s what happened: He clearly added an extra item ($6.99) to our receipt. When we asked for a printed receipt, he gave us a hard time—likely because he knew the charge was incorrect (Receipt #1). After being confronted, he printed a second receipt (Receipt #2) with the extra item removed, then tried to claim the totals were the same by comparing the after-tax total of Receipt #2 to the before-tax total of Receipt #1. That’s basic math, and it’s flat-out wrong.
When I pointed this out, he handed me a $5 bill. I calmly corrected his math and explained—twice—that the amount was still incorrect. At that point, he snatched the $5 back and threw a $10 bill at me. Not only unprofessional, but incredibly rude.
This wasn’t a misunderstanding—it felt intentional, followed by dishonesty and disrespect when called out. Management seriously needs to address this behavior. One employee like this can absolutely ruin the reputation of an otherwise good business.
Tasha deserves better, and so do your customers.
Suni S
Great staff - thank you.
Service: 5
Nathan Tran
Very kind workers, Juan is an amazing person who served my table, he took my orders perfectly and when there was a discrepancy with the website, he resolved it for me. Thank you so much Juan!
Atmosphere: 5
Food: 5
Service: 5
Anthony
The waitress was very nice. I like how she was able to remember my order.
Nicolás Esteban Minoli
Jose gave us an Awesome and fast service. Some laughs too XD THANKS!!
Atmosphere: 5
Food: 5
Service: 5
Vlad Marchenko
The food and atmosphere were great, but the interactions I had with the staff truly elevated my experience. Marta was kind and hospitable during my visit to San Jose for the weekend. I joked about getting a free plushie from the claw game, and when I told her I didn’t win anything, she gave me a couple dollars off my order. I mentioned I was sad I couldn’t get something for my girlfriend, and she genuinely cared. That level of attention made my visit special — I’ll definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Richie Rich
Me And My Wife Came To This Denny Yesterday To Have Dinner And We Was Charge For Something We Did Not Order, We EAT THE SAMETHING EVERYTIME WE AT DENNYS, WE CONFRONT THE WORKER AND JUAT LEFT, I GUESS HE NEEDS IT MORE THEN US, THIS WAS SO WRONG, Also Customer Service WAS BAD, I’m SO MAD THAT IM NOT COMING BACK
Atmosphere: 3
Food: 1
Service: 1
Robert Halem
Prices have gone up substantially but Senior breakfasts are still a bargain.
Atmosphere: 3
Food: 4
Service: 4
Nyssa Cuen
Food always tastes good and the service is amazing, very nice people here.
Atmosphere: 5
Food: 5
Service: 5
Maryann Huynh
The food was amazing and the service was really friendly and quick.
I take my grandparents here and the service is great! The staff are attentive and the food is always delicious! Thank you for taking care of us when we visit!
Atmosphere: 5
Food: 5
Service: 5
Oli And Gaby
Tasha v. Horrible customer service, very rude and very unprofessional. She dared to challenge a client with health problems. I hope the owner will see this and hopefully to check his Cameras this not right
Atmosphere: 1
Food: 1
Service: 1
SERGIO RESENDEZ
Restroom 🚻 very dirty
Atmosphere: 2
Food: 2
Service: 2
Alma Escareno
Food was really good, burger with fries and pancakes, the best!
Atmosphere: 5
Food: 5
Service: 5
Mau Quynh My
I have zero complaints. The price was really good, the chicken was juicy and crispy, the chicken sandwich held together nicely and didn’t get juice or sauce everywhere. Just great execution. Service was awesome and friendly, highly recommend checking this place out!
TASHA IS AMAZING — but the manager is a straight-up problem.
Tasha provided excellent service and deserves recognition. Unfortunately, the manager completely overshadowed her professionalism and turned this visit into a mess.
Here’s what happened:
He clearly added an extra item ($6.99) to our receipt. When we asked for a printed receipt, he gave us a hard time—likely because he knew the charge was incorrect (Receipt #1). After being confronted, he printed a second receipt (Receipt #2) with the extra item removed, then tried to claim the totals were the same by comparing the after-tax total of Receipt #2 to the before-tax total of Receipt #1. That’s basic math, and it’s flat-out wrong.
When I pointed this out, he handed me a $5 bill. I calmly corrected his math and explained—twice—that the amount was still incorrect. At that point, he snatched the $5 back and threw a $10 bill at me. Not only unprofessional, but incredibly rude.
This wasn’t a misunderstanding—it felt intentional, followed by dishonesty and disrespect when called out. Management seriously needs to address this behavior. One employee like this can absolutely ruin the reputation of an otherwise good business.
Tasha deserves better, and so do your customers.
Great staff - thank you.
Service: 5
Very kind workers, Juan is an amazing person who served my table, he took my orders perfectly and when there was a discrepancy with the website, he resolved it for me. Thank you so much Juan!
Atmosphere: 5
Food: 5
Service: 5
The waitress was very nice. I like how she was able to remember my order.
Jose gave us an Awesome and fast service. Some laughs too XD THANKS!!
Atmosphere: 5
Food: 5
Service: 5
The food and atmosphere were great, but the interactions I had with the staff truly elevated my experience. Marta was kind and hospitable during my visit to San Jose for the weekend. I joked about getting a free plushie from the claw game, and when I told her I didn’t win anything, she gave me a couple dollars off my order. I mentioned I was sad I couldn’t get something for my girlfriend, and she genuinely cared. That level of attention made my visit special — I’ll definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Me And My Wife Came To This Denny Yesterday To Have Dinner And We Was Charge For Something We Did Not Order, We EAT THE SAMETHING EVERYTIME WE AT DENNYS, WE CONFRONT THE WORKER AND JUAT LEFT, I GUESS HE NEEDS IT MORE THEN US, THIS WAS SO WRONG, Also Customer Service WAS BAD, I’m SO MAD THAT IM NOT COMING BACK
Atmosphere: 3
Food: 1
Service: 1
Prices have gone up substantially but Senior breakfasts are still a bargain.
Atmosphere: 3
Food: 4
Service: 4
Food always tastes good and the service is amazing, very nice people here.
Atmosphere: 5
Food: 5
Service: 5
The food was amazing and the service was really friendly and quick.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I take my grandparents here and the service is great! The staff are attentive and the food is always delicious! Thank you for taking care of us when we visit!
Atmosphere: 5
Food: 5
Service: 5
Tasha v. Horrible customer service, very rude and very unprofessional. She dared to challenge a client with health problems.
I hope the owner will see this and hopefully to check his Cameras this not right
Atmosphere: 1
Food: 1
Service: 1
Restroom 🚻 very dirty
Atmosphere: 2
Food: 2
Service: 2
Food was really good, burger with fries and pancakes, the best!
Atmosphere: 5
Food: 5
Service: 5
I have zero complaints. The price was really good, the chicken was juicy and crispy, the chicken sandwich held together nicely and didn’t get juice or sauce everywhere. Just great execution. Service was awesome and friendly, highly recommend checking this place out!
Atmosphere: 5
Food: 5
Service: 5
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