Dunkin'
844 S Winchester Blvd, San Jose
(408) 554-2403
Recent Reviews
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Poor customer service and poor vegetarian selection in breakfast item. Staff is unwilling to help with orders, you place it in the screen inside.
Also, if you don’t use drive through and park - you might get stuck to get out quickly.
Door to the store is stuck that is hard to open…poorly managed shack
Atmosphere: 1
Food: 1
Service: 1
Terrible service, so much staff none willing to help with questions or taking order. Wrong labels on the menu. When the problem pointed to them just ignored, not even acknowledged. Never coming back here
Atmosphere: 1
Food: 1
Service: 1
My go to spot drive tough. Always friendly and delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
The inside is very messy. The tables are very dirty.
Atmosphere: 1
Food: 1
Service: 1
Nice and clean place
Atmosphere: 5
Food: 4
Service: 4
Tonight was my very first time ordering and getting Dunkin Donuts before. I downloaded the app and put in an order for pick up to be ready at 7:45pm. I arrived right in time and got to the speaker where the lady (Taylor) apologized and informed me one of the donuts I ordered they were out of, she gave me options of other donuts so I went with a Boston one. I got to the window and she apologized again and told me she threw in a few free baked goods to make up for not having a chocolate sprinkle one. I thought that was very kind of her, I was not expecting that.
We talked for a minute at the window and I told her this was my first time trying Dunkin and she threw in another muffin for me to try.
I want to say thank you to Taylor for making this a very kind and special encounter! It's little things like what Taylor did that really make a positive impact on a simple coffee and donut order. Taylor you were so sweet, thank you again!
Atmosphere: 5
Food: 5
Service: 5
Worst Dunkin Donut service I ever experienced.. I just ordered 5 munchkins and it took 30 min .. unreal!
Atmosphere: 1
Food: 3
Service: 1
Great donuts as usual!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Dozen Donuts
This is drive through only. The front doors are locked. Not sure why.
Food: 4
Service: 3
Didn't have a big selection of donuts like other donut shops.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
I used drive thru. Service was good. Took one bite of a hash brown and it smelled and tasted what I image was something that had frost bite and then warmed in the inside of a burnt oven. The breakfast sandwich was good.
Atmosphere: 5
Food: 3
Service: 5
Professional. Friendly. Lot of choices. Taste excellent.
Atmosphere: 5
Food: 5
Service: 5
Their sandwiches are packed with quality ingredients.
Exceptional excellent customer service. $5 breakfast deal is the best deal ever 😄😄😄
Atmosphere: 5
Food: 5
Service: 5
Not sure what happened or if they dont add sweetener to their machiatto or if they just forgot. But it tasted like iced coffee minus a sweetner. Can I still get a refund if I got it via the drive through?
Food: 2
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