Dunkin'
1477 Berryessa Rd, San Jose
(408) 618-8114
Recent Reviews
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Fruit flies everywhere
$6 promo wrap with coffee mocha
The vibe here is exactly how I want my coffee shop to be like. They are super friendly, helpful, make recommendations and accommodating. Especially the staff on Memorial Day around 11:30 am, they were busy and got our order out quickly. Will definitely be back when in the area!
Atmosphere: 5
Food: 5
Service: 5
Big shoutout and thank you to the crew here at this location! I had placed an Uber Eats order for a box of a dozen donuts to be sent to my boyfriend as a surprise. I called their shop and asked if they could please write “Will you be my Valentine?” on it, and they responded with great enthusiasm and support. It turned out very cute and my boyfriend said yes, of course. I appreciate you guys for doing that. Thanks for helping make this holiday of love so special. You guys rock!
Atmosphere: 5
Food: 5
Service: 5
terrible service. had to wait for like 10mins with no response then just got out and bought donuts from safeway
Atmosphere: 1
Service: 1
Second time going to this at around 8:40pm and they either say that they don’t have bagels or their oven is turned off. Like, just turn it on maybe?
Service: 1
No greeting from staff. No instruction to use their tablet screen to order. I was standing there for a few minutes before I realized what I was supposed to do....
The last time I went to a Dunkin was in New York before COVID, but I used to love their hash browns. I got those and the breakfast sausage sandwich. Both were terrible and had the texture and temp of poorly microwaved food.
There were maybe 7 pieces of hash browns, filling the bag less than half way (see photo). The tasted like they had been fried an hour ago, and then microwaved for 20 seconds. Luke warm and soggy.
The sausage breakfast sandwich was worse. A few degrees warmer than room temp with cold cheese on top. More soggy than the hash browns.
I won't be going back.
Atmosphere: 3
Food: 1
Service: 2
Wouldn’t take order unless I came in person which defeats the purpose of ordering ahead. So wasn’t able to get anything
Stopped for brunch , hashbrown sizes are like really small in size , else drinks were good
Atmosphere: 4
Food: 4
Service: 4
Good professional service.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Tried the new breakfast empanadas and it's pretty much a glorified breakfast pocket. Way over priced unless you use the app but the redeeming item was their hashbrowns.
Probably the best fast food hashbrowns I've had so get those if you do visit.
Atmosphere: 4
Food: 3
Service: 3
I’m convinced the employees here don’t know how to properly heat up hot food items. On more than one occasion, any hot food I order is typically cold. I’ve ordered breakfast wake-up wraps, mini bagels, hash browns and a chorizo and egg wrap. 9 times out of 10 the items are cold as if they’ve been sitting out.
One time I walked in to pick up a mobile order and it hadn’t been started because there was one employee training a new hire and their focus was on drinks. When I was asked if I was picking up an order, I gave my name and they started to make it. Granted, once it was finished being made, the hostess held my order in her hand and continued to help train the new employee. Once my order was handed to me, everything was cold. Quite ironic since it had just been made.
I’ve complained to corporate several times about these issues and it seems they go unresolved. Just know it’s a risk to order anything that requires actual preparation. You’re better off ordering donuts or going to a different location where service is better.
Atmosphere: 5
Food: 2
Service: 1
Recommended dishes: Wake-Up Wrap - Sausage Egg and Cheese, Turkey Sausage Egg and Cheese
Corporate needs to be sent to this location. Workers are struggling to get orders out and its not fair to the customers or workers.
Really great location. Super fast service. Rarely have issues with ordering ahead, but always fixed if they are. Friendly workers.
A real local gem that has taken a lot of my business from sbucks.
Just wish I could order the midnight coffee for my cold drinks through the app 😎
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Egg and Cheese
Ordered of 2 dozen glazed donuts, confirming the order before pick up, but they delivered the wrong order (which was no accepted by the school as it did not meet their guidelines!). Also this place does not answer phone calls!
Atmosphere: 3
Food: 3
Service: 1
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