I made the mistake of thinking all Pollo Loco's are the same (fast food chain mentality). They're NOT! The best PL is on the corner of White and Story, no question. The people working in the kitchen run a tight ship and everything is cooked and made to perfection đ I go through the drive-thru so I can't really speak to the restaurant dine-in atmosphere, but the drive-through staff are great.
Atmosphere: 4
Food: 5
Service: 5
Chris Barrientos (CUBBZ)
Good customer service
Atmosphere: 5
Food: 5
Service: 5
Sonia Rodriguez
My taco was very good
Atmosphere: 5
Food: 5
Service: 5
Water Treater
The best
Atmosphere: 1
Food: 5
Service: 5
Alex G Coral
Double chicken tostada was great ??
Atmosphere: 5
Food: 5
Service: 5
Jeffery Nelson
I have ordered through the app for a couple rears now, third time I've been shorted on my order! I erased the app off my phone, I won't buy here any more! Too many other places to choose that don't mess up the order
Atmosphere: 1
Food: 4
Service: 1
Juliocesar Lujano
Good chicken, it would be better if the tables were to be clean
Food: 5
Service: 5
Marco Monzon
I always like to eat the pollo bowl, cheap but delicious, beans, rice, chicken,service 100% , food 100% , and clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churro, Double Chicken Bowl
Michelle g
Always fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
noelani ray
Second time going there shouldâve went with my first mind and kept it moving. This is the second time I ordered the tostada bowl and there is always something wrong or missing. First time I ordered the bowl they forgot my shrimp, this time they gave me three shrimp, no avocado cilantro dressing, and i ordered on the side 2 sauces of pico de gigo. Another thing I ordered was 2 packs of churros, they were cold. After driving all the way back home I realized what I was missing. I so then got back into my car and drove all the way back. I asked for my receipt when I got back and they said they do not have it. The window boy with braces kept saying, âdo not have itâ various of times. I asked for the manager and she didnât come she kept speaking Spanish to the boy and when I asked what she said he then replied to me and said âdon't have itâ in a very rude tone. He should go back to training or another job not in customer service . He definitely needs more training for the way me and my family were being treated.
I liked the macaroni and cheese, everything was very
Atmosphere: 4
Food: 5
Service: 4
Kim Katen
Love the double chicken tostadas. They are the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Paul R
Food is always hot and order is always right.
Atmosphere: 4
Food: 5
Service: 5
Rafael Espinoza
For many years I have been a customer of Pollo Loco, and visited many locations throughout the state of California.But this San Jose Pollo Loco on White Rd and Story Rd is the best around!Service, quality, attention, cleanliness, good, everything in general!Excellent staff!
I made the mistake of thinking all Pollo Loco's are the same (fast food chain mentality). They're NOT! The best PL is on the corner of White and Story, no question. The people working in the kitchen run a tight ship and everything is cooked and made to perfection đ I go through the drive-thru so I can't really speak to the restaurant dine-in atmosphere, but the drive-through staff are great.
Atmosphere: 4
Food: 5
Service: 5
Good customer service
Atmosphere: 5
Food: 5
Service: 5
My taco was very good
Atmosphere: 5
Food: 5
Service: 5
The best
Atmosphere: 1
Food: 5
Service: 5
Double chicken tostada was great ??
Atmosphere: 5
Food: 5
Service: 5
I have ordered through the app for a couple rears now, third time I've been shorted on my order! I erased the app off my phone, I won't buy here any more! Too many other places to choose that don't mess up the order
Atmosphere: 1
Food: 4
Service: 1
Good chicken, it would be better if the tables were to be clean
Food: 5
Service: 5
I always like to eat the pollo bowl, cheap but delicious, beans, rice, chicken,service 100% , food 100% , and clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churro, Double Chicken Bowl
Always fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Second time going there shouldâve went with my first mind and kept it moving. This is the second time I ordered the tostada bowl and there is always something wrong or missing. First time I ordered the bowl they forgot my shrimp, this time they gave me three shrimp, no avocado cilantro dressing, and i ordered on the side 2 sauces of pico de gigo. Another thing I ordered was 2 packs of churros, they were cold. After driving all the way back home I realized what I was missing. I so then got back into my car and drove all the way back. I asked for my receipt when I got back and they said they do not have it. The window boy with braces kept saying, âdo not have itâ various of times. I asked for the manager and she didnât come she kept speaking Spanish to the boy and when I asked what she said he then replied to me and said âdon't have itâ in a very rude tone. He should go back to training or another job not in customer service . He definitely needs more training for the way me and my family were being treated.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Good cerbysio, delicious chicken.?
Atmosphere: 5
Food: 5
Service: 5
I liked the macaroni and cheese, everything was very
Atmosphere: 4
Food: 5
Service: 4
Love the double chicken tostadas. They are the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Food is always hot and order is always right.
Atmosphere: 4
Food: 5
Service: 5
For many years I have been a customer of Pollo Loco, and visited many locations throughout the state of California.But this San Jose Pollo Loco on White Rd and Story Rd is the best around!Service, quality, attention, cleanliness, good, everything in general!Excellent staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
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