Highly recommended, Carlos was awesome very helpful and very knowledgeable. Thank you Carlos for your good recommendations.
Christian Ibarra-Fernandez
Fast service, freshly made food! Great place to eat at.
Sabrina Li
I’d say overall pretty average in general but good if you’re hungry
Damond Langford
The Story and White location is my go-to! The staff is always cool and my guy Alfonso is the man! Thank yall
María José Castillo
Yesterday at night I went to the drive tru and the guy named Carlos gave me an excellent customer service 👌
Maira Blanco
I made the mistake of thinking all Pollo Loco's are the same (fast food chain mentality). They're NOT! The best PL is on the corner of White and Story, no question. The people working in the kitchen run a tight ship and everything is cooked and made to perfection 👌 I go through the drive-thru so I can't really speak to the restaurant dine-in atmosphere, but the drive-through staff are great.
I have ordered through the app for a couple rears now, third time I've been shorted on my order! I erased the app off my phone, I won't buy here any more! Too many other places to choose that don't mess up the order
Atmosphere: 1
Food: 4
Service: 1
Juliocesar Lujano
Good chicken, it would be better if the tables were to be clean
Food: 5
Service: 5
Marco Monzon
I always like to eat the pollo bowl, cheap but delicious, beans, rice, chicken,service 100% , food 100% , and clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churro, Double Chicken Bowl
Michelle g
Always fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
noelani ray
Second time going there should’ve went with my first mind and kept it moving. This is the second time I ordered the tostada bowl and there is always something wrong or missing. First time I ordered the bowl they forgot my shrimp, this time they gave me three shrimp, no avocado cilantro dressing, and i ordered on the side 2 sauces of pico de gigo. Another thing I ordered was 2 packs of churros, they were cold. After driving all the way back home I realized what I was missing. I so then got back into my car and drove all the way back. I asked for my receipt when I got back and they said they do not have it. The window boy with braces kept saying, “do not have it” various of times. I asked for the manager and she didn’t come she kept speaking Spanish to the boy and when I asked what she said he then replied to me and said “don't have it” in a very rude tone. He should go back to training or another job not in customer service . He definitely needs more training for the way me and my family were being treated.
Highly recommended, Carlos was awesome very helpful and very knowledgeable.
Thank you Carlos for your good recommendations.
Fast service, freshly made food! Great place to eat at.
I’d say overall pretty average in general but good if you’re hungry
The Story and White location is my go-to! The staff is always cool and my guy Alfonso is the man! Thank yall
Yesterday at night I went to the drive tru and the guy named Carlos gave me an excellent customer service 👌
I made the mistake of thinking all Pollo Loco's are the same (fast food chain mentality). They're NOT! The best PL is on the corner of White and Story, no question. The people working in the kitchen run a tight ship and everything is cooked and made to perfection 👌 I go through the drive-thru so I can't really speak to the restaurant dine-in atmosphere, but the drive-through staff are great.
Atmosphere: 4
Food: 5
Service: 5
Good customer service
Atmosphere: 5
Food: 5
Service: 5
My taco was very good
Atmosphere: 5
Food: 5
Service: 5
The best
Atmosphere: 1
Food: 5
Service: 5
Double chicken tostada was great ??
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I have ordered through the app for a couple rears now, third time I've been shorted on my order! I erased the app off my phone, I won't buy here any more! Too many other places to choose that don't mess up the order
Atmosphere: 1
Food: 4
Service: 1
Good chicken, it would be better if the tables were to be clean
Food: 5
Service: 5
I always like to eat the pollo bowl, cheap but delicious, beans, rice, chicken,service 100% , food 100% , and clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churro, Double Chicken Bowl
Always fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Second time going there should’ve went with my first mind and kept it moving. This is the second time I ordered the tostada bowl and there is always something wrong or missing. First time I ordered the bowl they forgot my shrimp, this time they gave me three shrimp, no avocado cilantro dressing, and i ordered on the side 2 sauces of pico de gigo. Another thing I ordered was 2 packs of churros, they were cold. After driving all the way back home I realized what I was missing. I so then got back into my car and drove all the way back. I asked for my receipt when I got back and they said they do not have it. The window boy with braces kept saying, “do not have it” various of times. I asked for the manager and she didn’t come she kept speaking Spanish to the boy and when I asked what she said he then replied to me and said “don't have it” in a very rude tone. He should go back to training or another job not in customer service . He definitely needs more training for the way me and my family were being treated.
Atmosphere: 1
Service: 1
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