El Pollo Loco

1299 S Winchester Blvd, San Jose
(408) 984-6860

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I’m a big El Pollo Loco fan but was disappointed with this location.
The items I wanted (that I always get in Sunnyvale) were not available here. The cashier didn’t seem very sympathetic. Also the prices seemed to have gone up considerably.
At least the food tasted good.
This location is our most frequented one.
It is usually busy when we arrive. It does take them a few minutes to get to us when we pick up a phone order. They are usually frantically trying to figure out whose order is, who's in the pickup area.
The food is always good and tasteful. The size of the burritos have remained the same.
But the tostada salads have shrunk by at least 25% over the past year or more. I am not sure what is leading to this,...
I went to El Pollo Loco today for the first time in quite a while.
The staff is always very nice.
I find their menu difficult to read and to decide quickly what to order. It all kind of looks the same, some of the items aren't even on the board that I could find (BRC Burrito). It's just kind of whitewashed and not categorized logically.
I was disappointed to see the salsa bar is still not back since pre-rona. To me, that was one of the bonuses.
I...

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