El Pollo Loco

2131 Monterey Rd Unit 30, San Jose
(408) 971-2012

Recent Reviews

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Robert l sisney Jr

If you pay in cash, use the exact change. The staff doesn't have access to the cash drawer

Atmosphere: 4

Food: 4

Service: 4

Jon Rey

Love it

Atmosphere: 5

Food: 5

Service: 5

Francisco Javier

Went to eat my usual three
Piece chicken and the lady that cooked my chicken by the name Lele end up
Burning my chicken and also serving me old coslaw and cold mash potatoes. She tried to blame another cook by the name Danny. But what she didn’t realized is that I spoke with her while she started preparing my chicken in the grill. She is the one that did the cooking at the time that I was there. Danny knows how to
Cool the chicken right. I’ve mention to upper management to have her removed from cooking since many times she has over cooked my chicken. Order number 8597

Daniel Kim

One of the most uncomfortable pickup experiences I’ve had.

I placed a prepaid Uber Eats pickup order with a promotion applied. When I arrived, the employee handed me a receipt showing the full price ($62) and simply asked me to SIGN it, even though my Uber Eats total was only $31 and already paid. Had I not checked the receipt, I would have unknowingly paid double the price.

Uber Eats pickup orders do not require signatures, and customers should never be asked to sign receipts for amounts they did not agree to pay. I refused to sign and canceled the order because it felt inappropriate and concerning.

Management seriously needs to review third-party order procedures at this location for any fraudulent activities. This should not happen.

Service: 1

felicia daley

Shredded chicken has bone fragments and gristle fat inedible very disappointed flavor was good portion too large

Atmosphere: 5

Food: 2

Service: 5

Cristian Olivares

One of my favorite places for healthy fast food !!!

Atmosphere: 5

Food: 5

Service: 5

E Tarano

Best roasted chicken in town! Excellent customer service and choice of food with added goodies!

Atmosphere: 5

Food: 5

Service: 5

Bug

We spent $25 on a 2pc combo and a quesadilla. The quesadilla has maybe 1 tablespoon of cheese on it. Overall bland, dry, and overpriced. Worst food I've ever had in san jose. Go to any food truck instead.

Atmosphere: 1

Food: 1

Service: 1

Jonn Gm

Great food, If you like rotesserie chicken fast food drive thru..

janeka white

Got a chicken salad that was very light on meat and was sad there was no option for a vinegar based dressing with no creamy element. Why not a cilantro lime dressing?...maybe. they had kiosk machines to order from also and not people. Kinda sad.

Atmosphere: 3

Food: 3

Service: 5

Sophia Lopez

My favorite, EBT FRIENDLY, kiosk now but have employees to help

Atmosphere: 5

Food: 5

Service: 5

Robert Keith

Have not been for years. Good experience.

Chicken not too salty, has good flavor and the prices are very good

Atmosphere: 3

Food: 5

Service: 5

TimDog Puppy

Alejandra let me leave without my food TWICE NOT OONCE BUT TWICE AFTER TELLING HER, She was also rude.

Atmosphere: 1

Food: 1

Service: 1

Jesus Cervantes Villegas

Always very good chicken

Atmosphere: 5

Food: 5

Service: 5

Tino

Good for for the price

Atmosphere: 5

Food: 5

Service: 5

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