I used to come here often and the service was awesome. I came recently and they had some very attitudey teenager running this place. Rushing me to take my order then making me put it in myself. My order came out wrong and his response “you put it in right“ i said no you asked me regular or oreo“ (i ordered an oreo blast and a strawberry order was put in) After trying to blame me finally he offered to remake it. What is going on with this place. Even the customers in front of me were visibly upset about their experience. The rolls were falling apart.
Niranjan Vedamurthy
They aren’t making fresh rolls anymore. They give previously made rolls (freezer stored) and serve. Used to be a fan of this place. Not any more!
Mary Pham
The husband and I took a stroll after lunch in DT Willow Glen. We came across this gem because we were curious how the serve yourself boba bar worked. Lee came out to walk us through the process and was super nice. He also added that there’s a promotion now so each cup is $2! That’s insane! He gave us our cups with our desired amount of ice and told us to get whatever we want (unlimited toppings & tea choice in our $2 cups!!!) It was a neat experience to self-serve with the machines. He let us pay after we got our cups filled and sealed (you’re supposed to pay inside before filling up). He was super nice and explained everything. He was also kind enough to let us sample their ice cream which he made on the spot. We unexpectedly got treats and a show! It was awesome customer service and the ice cream and teas were on point. Highly recommend it! We’ll be back for sure and have talked to other folks about it. They too have said the teas were good and the customer service is really good.
JellyJuice's Adventures
The rolled ice cream was beautifully decorated with the toppings perfectly distributed across and throughout the ice cream. We came on Monday the 18th of August around 3:30. The guy working was all by himself and despite this, he made quick work with 3 rolled ice creams in record time. He carefully did the Nutella one last as one ice cream roll we got requested for no tree nuts. The rolls were made tightly and no ice cream was wasted .The happy hour was almost chosen for us as they had the two flavours we wanted : Oreo blast and Nutella N Chill (the other being strawberry fantasy). He put the perfect amount of each topping and drizzle and it was so beautifully presented. He even offered us a bag when he saw that I reached for plastic cover for one of the bowls. Thank you man
nisarg sohagiya
Great toppings, great spot, nice vibe and not too sweet ice cream.
Juanita Pinto
Pricey for ice cream. Base Ice cream is $12.95 and toppings are extra. My one ice cream with 2 toppings was close to $16. The ice cream itself was delicious. They are dog friendly
ARTI
it's super tasty.. I also love the process to make it, you can see what they are mixing in your icecream.. small area but have outdoor sitting area.. lots of options to choose icecream flavors and toppings.. I felt like little pricey,but once in while it's ok.. overall lovey experience.
Rene Murillo
First time there and I will be back. I did enjoy it very much
Martha Thorson
Rude staff. Ignored us. Didn't even make eye contact.
Went to get boba with my family and we asked what to do and he told us to pay first then go to the boba machine. We went when it was only $2 thankfully, but we paid after a long wait, got our cups, went to the machine where all of the boba was out or not working except for one. We asked what to do and they gave us one option from behind the counter and did nothing else. The syrups dispensed way too much. Only one out of 6 tea options were working and the sweetener barely worked. For a recap, the cup part doesn’t work, ice doesn’t work, boba barely works, syrup was hit or miss, tea barely works, sweetener barely works, and you can seal it with risk of hurting your fingers from a jumpy machine. Then for the workers. Apparently one wasn’t from this store but was the only one actually doing anything. Other workers were behind the wall sitting on their phones and also didn’t do anything. No signage or warning was up and nothing was told to us when we asked in the beginning. The workers were not helpful and somewhat rude.
Sabrina Leon
Solid late night sweet treat go to in the area
Ally
Jayden was so helpful and kind. He deserves a bonus!!!
Anita Williams
16$ for an icecream only to receive half a cup. Tried calling grubhub and icicles but noone picked up the phone. Non existent customer service
Khanh Phan
Delicious and good varieties menu, good place to enjoy ice cream snd hangout with friends and family
Best place for rolled ice cream.
I used to come here often and the service was awesome. I came recently and they had some very attitudey teenager running this place. Rushing me to take my order then making me put it in myself. My order came out wrong and his response “you put it in right“ i said no you asked me regular or oreo“ (i ordered an oreo blast and a strawberry order was put in) After trying to blame me finally he offered to remake it. What is going on with this place. Even the customers in front of me were visibly upset about their experience. The rolls were falling apart.
They aren’t making fresh rolls anymore. They give previously made rolls (freezer stored) and serve. Used to be a fan of this place. Not any more!
The husband and I took a stroll after lunch in DT Willow Glen. We came across this gem because we were curious how the serve yourself boba bar worked. Lee came out to walk us through the process and was super nice. He also added that there’s a promotion now so each cup is $2! That’s insane! He gave us our cups with our desired amount of ice and told us to get whatever we want (unlimited toppings & tea choice in our $2 cups!!!) It was a neat experience to self-serve with the machines. He let us pay after we got our cups filled and sealed (you’re supposed to pay inside before filling up). He was super nice and explained everything. He was also kind enough to let us sample their ice cream which he made on the spot. We unexpectedly got treats and a show! It was awesome customer service and the ice cream and teas were on point. Highly recommend it! We’ll be back for sure and have talked to other folks about it. They too have said the teas were good and the customer service is really good.
The rolled ice cream was beautifully decorated with the toppings perfectly distributed across and throughout the ice cream. We came on Monday the 18th of August around 3:30. The guy working was all by himself and despite this, he made quick work with 3 rolled ice creams in record time. He carefully did the Nutella one last as one ice cream roll we got requested for no tree nuts. The rolls were made tightly and no ice cream was wasted .The happy hour was almost chosen for us as they had the two flavours we wanted : Oreo blast and Nutella N Chill (the other being strawberry fantasy). He put the perfect amount of each topping and drizzle and it was so beautifully presented. He even offered us a bag when he saw that I reached for plastic cover for one of the bowls. Thank you man
Great toppings, great spot, nice vibe and not too sweet ice cream.
Pricey for ice cream. Base Ice cream is $12.95 and toppings are extra. My one ice cream with 2 toppings was close to $16. The ice cream itself was delicious. They are dog friendly
it's super tasty.. I also love the process to make it, you can see what they are mixing in your icecream.. small area but have outdoor sitting area..
lots of options to choose icecream flavors and toppings.. I felt like little pricey,but once in while it's ok..
overall lovey experience.
First time there and I will be back. I did enjoy it very much
Rude staff. Ignored us. Didn't even make eye contact.
Restaurantji Recommends
Went to get boba with my family and we asked what to do and he told us to pay first then go to the boba machine. We went when it was only $2 thankfully, but we paid after a long wait, got our cups, went to the machine where all of the boba was out or not working except for one. We asked what to do and they gave us one option from behind the counter and did nothing else. The syrups dispensed way too much. Only one out of 6 tea options were working and the sweetener barely worked. For a recap, the cup part doesn’t work, ice doesn’t work, boba barely works, syrup was hit or miss, tea barely works, sweetener barely works, and you can seal it with risk of hurting your fingers from a jumpy machine. Then for the workers. Apparently one wasn’t from this store but was the only one actually doing anything. Other workers were behind the wall sitting on their phones and also didn’t do anything. No signage or warning was up and nothing was told to us when we asked in the beginning. The workers were not helpful and somewhat rude.
Solid late night sweet treat go to in the area
Jayden was so helpful and kind. He deserves a bonus!!!
16$ for an icecream only to receive half a cup. Tried calling grubhub and icicles but noone picked up the phone. Non existent customer service
Delicious and good varieties menu, good place to enjoy ice cream snd hangout with friends and family
Loading...