Jack In The Box

1841 Story Rd, San Jose
(408) 259-6420

Recent Reviews

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Luis Almeida

This place sucks. Quality and flavor is low, not as tasty as I remember, also they forgot my root beer and gave me the wrong milkshake.

Food: 2

Matt Valenzuela

I ordered a milkshake and French toast sticks. Only received milkshake and still got charged for two items. They refused to give me a refund since I did not have receipt but they also didn’t give me one either.
This is a poorly ran establishment. Always have the orders or missing menu items. The inside is disgusting. The workers don’t want to help you at all. They need new management. Totally unacceptable behavior from the staff. Everyone should be ashamed

Atmosphere: 1

Food: 1

Service: 1

Maria Gonzalez

I just want to let you this is worse Jack in the box i place in order the lay when to the bathroom she came straight to touch my food and served when i told the lady she get so mad because i see this young lady i told her remake my order because i what i see she started too said bad things and words she speaks Spanish please have better people too work and when something is wrong remake orders special because we have kids I'm so angry so sad you have this kind of worker's

Vincent Au

Bought a #1 and #6 combos total $21.18. Fries taste like they have plastics in them and the sourdough jack was room temperature. When did cold burgers become acceptable? Two bites and back in the bag it goes.
The customer service was good though. I also want to give prop to the owner for responding to the reviews, good job.

Atmosphere: 3

Food: 2

Service: 4

Remy Martin

Bought a #1 and #6 combos total $21.18. Fries taste like they have plastics in them and the sourdough jack was room temperature. When did cold burgers become acceptable? Two bites and back in the bag it goes.
The customer service was good though. I also want to give prop to the owner for responding to the reviews, good job.

Atmosphere: 3

Food: 2

Service: 4

Jadiel Montesdeoca

Update. The cooks made me the wrong sandwich. The order was placed correctly on the screen at the drive through. The cooks need to be retrained or fired. How can they mess up 20 percent of the orders. Are they doing drugs or something. Next time I order my food im going to open the bags at the drive through window. I dont care if I hold up the line.

I order my food online ahead of time and half the time they get the order wrong. From now on Im going to order the food through the driver though because the idiots working there have no idea how to read english instructions on what to and what not to put in the burger.

Atmosphere: 1

Food: 1

Service: 1

Luis Manuel Rios

Very bad service, the guy at the counter takes your order and they don't really give you what you ordered, and they get upset if you complain about what you are paying, their supervisors should do something about it.

Gaby Lopez

They forgot my 2 orders of curly damm fries 🍟

MondragonMSaul

Usually I get cool people but today I got this rude dude with glasses I pulled up and asked for a number 7 and he responded with “English” in my mind I just said tf I am speaking English then I just matched his attitude

Atmosphere: 2

Food: 4

Service: 3

Alfredodelgado

Stop putting eggshells inside I see that

Ann S

Waited over 20 min for 8 tacos. Indian manager there sneered and kept giving to the drive through. Never got tacos, got $$ back instead.

Atmosphere: 1

Food: 1

Service: 1

Arif Sinan

They have a good selection of burgers, and during off-peak hours, you get your food rather quickly.

Matthew Kriege

The place is great, and most of the staff is very nice. I love the restaurant itself. It’s very clean and is in a great location. However, the Asian lady, I don’t know her name, who took my order was very rude. I asked for onion rings with my chicken nuggets and she got mad and said that I can’t get them, and that I have to get them separate. She also got mad at me when I didn’t realize she had been calling my number, and she said” I called you a long time”. I don’t know why some people are so rude. She should not be there. She’s got an attitude.

Ang Do

I remember this place sells bread, but it's very popular. Cars lined up to go.

Map Cat

Really good at 6am. Ordered in the app and it was ready when I arrived.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Halfsie Fries, Egg Rolls, Two Tacos, Fries, Large Curly Fries, Tiny Tacos

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