KFC

4162 Monterey Rd, San Jose
(408) 578-7331

Recent Reviews

Sort by
Eduardo Basurto

Disappointed. Ordered a full meal at 10:20 just to be told that they dont have any of that chicken left and all they have is a few pieces of original chicken left. Waisted my time ordering and waiting . This place closes at 11pm but im told i have limited items to order. Should have told me that from the moment in walked in. I worked in food service for years and i never did something like this to my customers . Now i have less option to chose from oper later than 10:30 -11pm

Atmosphere: 1

Food: 2

Service: 1

Yayathi Jayaramanan

One of the worst outlet, unprofessional employees who doesn’t know how to pack the foods and how to treat the customer and how to respond.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Crispy Colonel Sandwich Meal, Fried Chicken

Noe Rios

The employees all where working full speed, and trying to be friendly and apologizing ahead of time for the delay since they where swamped with customers.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Fried Chicken

Linh Tran

It’s KFC. The place is pretty clean. Parking pretty good. Got the order pretty fast. Do recommend this place.

Atmosphere: 5

Food: 5

Service: 5

Madina Tujak

the toilet was closed. this is not in accordance with the standards. they lock the toilets with a key. this is humiliating attitude towards customers

Atmosphere: 1

Food: 1

Service: 1

jose reategui

I would like to recognize this store, where its workers have good relations with the Customer and that is very difficult in this country. Every time I have gone they have always treated me well and have good judgment. There is a big man, a big lady and a pretty brunette who is a cashier. I don't know their names but they will know who they are. Blessings.

Atmosphere: 5

Food: 5

Service: 5

JR McKee

Wow, where do I start? I pull in the parking lot and there's a strange shed, looks like it's made out of plywood and cardboard and there's a menu on the side of it but it's like a hand built lean-to shed thing, there's nobody there there's a couple of pylons in front of it and almost looks like a drive-thru but there's no signs of life, so I find parking and go inside. Once I go inside I walk up to the kiosk and I'm thinking since I've got an hour and a half drive to Monterey that I'll just get 12 chicken strips. I navigate through the menu and 12 chicken strips are $32, $32 really? So then I look at meals and a four strip meal with french fries and a small drink is $16.99, which is equally outrageous but I got to get in my vehicle and make it down to Monterey I'm starved, I'm in a hurry so I just want to order it pay for it and get out of there right? The progress wheel on the kiosk after I enter my credit card and pay for it spins for about a minute and a half, I thought it was frozen for a little bit there and then finally it released and it said your order's been submitted. I wait another seven eight 10 minutes, maybe 12 minutes I walk over the counter and say hey what's going on Where's my order and she says oh did you order strips I said yes she's okay I will put them down it'll be about 8 minutes before they're up, again, really? Outrageous prices, bad service... So I wait, and I wait they saw me standing around so they said hey here's a cup for your soda, I still had enough time to drink three sodas, I walked around outside on my phone came back in my order was ready. As I'm getting ready to leave I noticed that the freestanding lean to shock thing whatever it is which is embarrassing, definitely not legal, is a makeshift drive-thru and instead of having a speaker there's a live person sitting in there taking orders. Once the order is taken she walks it inside and the driver in the vehicle drives forward and stops blocking the handicap parking spot. I have never seen a store as poorly put together, with incompetent staff and prices that are priced as if they're providing you with five star service, which they're not. Interesting side note, while I was in there they were street vendors that were coming in and going in the back for the kitchen is and trying to negotiate the sale of some kind of trinkets or watches or something I couldn't tell what they were trying to sell, the manager flagged a couple of other employees to come over and look at what the guy was trying to sell none of them were interested they bargained for a little bit and then I'll walked away. I would have been much better off to go to Nick the Greek I would have paid a couple dollars last and I would have walked out with a much healthier meal option, definitely will not go back to this KFC and if their prices are indicative of the rest of the KFC locations definitely won't be going back there either. What a shame I've been eating KFC since the mid-60s and while the food quality is good as was the food here, the price and the barrier to get through there store just isn't worth it. Very sad.... Caveat Emptor. #KFC

Atmosphere: 1

Food: 4

Service: 1

Houhai

The workers there are really lazy, I went there at 10:20 trying to get a sandwich and they close at 11 I mean if it was 10 minutes before closing I would understand but they had 40 minutes left and decided to reject all orders, lazy people fr and were really rude, staring at me like i was weird for wanting a sandwich at 10.

Atmosphere: 1

Food: 3

Service: 1

Jesus Aguilar-Sanchez

It isn't as good as use to be when it was trying to win over customers but wont take away any props it is still good just not as finger lickin good.

Vegetarian options: Macaroni and cheese, mashed potatoes, pot pie, etc.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Popcorn Nuggets

Mikey

The workers there are really lazy, I went there at 10:20 trying to get a sandwich and they close at 11 I mean if it was 10 minutes before closing I would understand but they had 40 minutes left and decided to reject any orders, lazy people fr and were really rude, staring at me like i was some crazy person for wanting a sandwich at 10

Atmosphere: 2

Food: 2

Service: 1

Gabriela Ruelas

So my dad got an order and choose 2 sides one of cole slaw and mashed potato. They made a mistake and gave him 2 corn sides and obviously my dad didn’t checked and trusted the ppl that took the order. He got home and notice the 2 side of corns. Went back to KFC and told them to give him the correct sides. They REFUSED!! Not even the MANAGER helped and they were the ones that made the mistake. 0 stars and hopefully the regional manager trains her restaurant manager that if they make a mistake they need to fix it!!!!

Service: 1

Joe Townsend

Still better than

Atmosphere: 4

Food: 4

Service: 4

Gary Wall

Every time I go there they forget something. Tired of it. Trying to call them is a

Atmosphere: 2

Food: 2

Service: 2

Pisey Ngiem

Chicken was seasoned, battered, freshly fried and I didn't mind the 10 minutes wait time.

Food: 3

Service: 2

Recommended dishes: Fried Chicken

Sandy Hepburn

The KFC 2 Blocks from our house on South King rd, the combination Taco Bell KFC cheated us on the $20.00 fill up. So instead we drove 3 miles to another one one on Monterey Rd near Capitol. The service was excellent, the food was excellent quality and the order was complete. This will be our new KFC well worth the drive!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Little, Flavored Sandwich Meal, 1 Piece Breast Meal, 2 Piece Drum & Thigh Meal, Chicken & Waffles, 3 Tenders Flavor Meal, BBQ, Breast, Chicken Pot Pie, Crispy Colonel Sandwich Meal, Tenders Flavor Meal, Popcorn Nuggets, Sandwich Combo, Fried Chicken

Loading...